172
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Solving Problems
Message
BORDERLESS ERROR
LOAD A SUPPORTED PAPER
SIZE OR LOAD PAPER
CORRECTLY
BLACK INK MISMATCH
CALL FOR SERVICE
Checking Error Messages and Lights
The control panel includes various lights and an LCD screen to indicate the
status of the printer:
Paper
light
Power
light and
button
Pause/reset
light and button
When your paper runs out, ink is low, or a problem occurs, a message
appears on the LCD screen, and the lights on the control panel come on or
flash. The following table lists the messages in alphabetical order and
includes an explanation and instructions for correcting the problem.
Explanation
The borderless setting is
selected and paper that doesn't
support borderless printing is
loaded.
The sheet size is not
recognized.
Paper is not loaded correctly.
The black ink setting on the
printer and in the driver do not
match.
An error has occurred.
The number 3000 indicates that
the power cord is not
connected correctly.
172
Ink
Black ink change button
light
Ink open button
LCD
screen
Response
Press
the setting in the printer driver or load
different paper.
Make sure the paper is flat.
Make sure paper is loaded correctly.
Cancel the print job or press the
to change the black ink setting on the
printer.
Note the error number, then turn the printer
off. Then check the power cord connection
at both ends and turn it back on. If the
message remains after restarting the printer
several times, contact Epson as described
on page 13.
Paper feed up button
Paper release (ePlaten)
light and button
OK button
Menu button
Paper cut
button
Paper feed down button
Left arrow or paper
source button
to cancel the print job. Change
button