Konica Minolta bizhub PRESS 1052 User Manual page 249

18.1 Cannot print
Problem
Print processing on the compu-
ter finished, but printing does
not start.
Secure print is not available.
Printing in the user authentica-
tion or account track mode is
not available.
Printing is not available when
you have selected [Public User]
in user authentication.
When the above troubleshooting does not eliminate the problem, refer to the [User's Guide - Copier].
bizhub PRESS 1250/1250P/1052
Possible Cause
The printer driver specified
when printing may not be sup-
ported by the image controller.
The network or USB cable may
be disconnected.
An error may have occurred on
this machine.
Unprocessed jobs may remain
on this machine and be waiting
to be processed.
When executing the print job,
[Save] may have been specified.
[Secure Print Only] may be
specified on the machine.
User authentication or account
track may be disabled on the
printer driver.
When the account track is ena-
bled, you may have entered an
unregistered account track
code or password.
When the user authentication is
enabled, you may have entered
an unregistered user name or
password.
Memory of the computer may
be insufficient.
Network connection with the im-
age controller is not established
(when connecting via the net-
work).
The password rules may be en-
abled on the machine.
Different encryption passphras-
es may be specified for the
printer driver and the machine.
The user name, account name
or password is incorrect.
User authentication or account
track may be disabled on the
printer driver.
Different encryption passphras-
es may be specified for the
printer driver and the machine.
The entered user name or ac-
count name may not be author-
ized.
Printing by public users may be
prohibited on the machine.
Remedy
Check the specified printer name.
Check that the cable is correctly
connected.
Check the control panel of this
machine.
Check the processing order for
the job using [Job List] on the
control panel of this machine.
Using [Job List] - [Suspend] on
the control panel of this machine,
check whether the job is held or
not.
Use [Secure Print] when execut-
ing the print job.
Acquire the authentication infor-
mation using the printer driver.
Enter the correct account name
and password.
Enter the correct user name or
password.
Perform a test printing to check
whether printing is possible.
Contact your network administra-
tor.
Specify a password according to
the password rules.
Specify the same encryption
passphrase for the machine and
the printer driver.
Enter the correct user name, ac-
count name and password.
Enable user authentication or ac-
count track on the printer driver.
Specify the same encryption
passphrase for the machine and
the printer driver.
Check with the administrator
whether the user name or ac-
count name concerned is author-
ized for printing.
Check with the administrator
whether printing by public users
is permitted.
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