Workgroup Features; Workgroup Supervisor Features - Altigen AltiServ TM 4.5 User Manual

Workgroup Features

Feature
Workgroup
Call Pickup
Outbound Workgroup #53
Workgroup Log In
Multiple Workgroup
Log In
Workgroup Log Out
Multiple Workgroup
Log Out
Status Ready
Status Not Ready
a <wkgp ext> = workgroup pilot extension number.

Workgroup Supervisor Features

Feature
Workgroup
Silent Monitor
Workgroup
Barge-in
a <wkgp ext> = workgroup pilot extension number
a
Dial Description
#29 Pickup incoming calls for your work-
<wkgp group and ignore other calls coming into
ext> the system.
Set the workgroup to associate outbound
calls to.
#54 For workgroup members only: Logs in to
<wkgp a workgroup.
ext>
#54 + 0 + For workgroup members only: Logs in to
<wkgp ext multiple workgroups.
1> + # +
<wkgp ext
2> + # etc.
#56 Log out and block workgroup calls but
<wkgp receive other calls at your extension.
ext>
#56 + 0 Log out from all workgroups and block
workgroup calls but receive other calls at
your extension.
#90 Tells the system your extension is ready
to receive workgroup calls. This can be
used to end a call Wrap Up Time delay.
#91 Tells the system not to route workgroup
calls to this extension.
2
a
Dial Description
#59 + <agnt Listen to incoming or outgoing
ext> +<wkgp calls in the specified workgroup.
pwd> + 1
#59 + <agnt Intervene in a conversation
ext> +<wkgp between an agent and a caller or
pwd> + 2 callee.
AltiServ User Guide 21