Hapter; Using Contact Advantage As A Supervisor; Logging In - Altigen Contact Advantage Manual

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H A P T E R
Using Contact Advantage as a
Supervisor
Logging in to Contact Advantage as a Supervisor allows you to view
workgroup and agent performance statistics and a history of calls. You can
print this statistical data or export it to a CSF (Call Summary Format) file.
Further, you can view call data for calls in queue. You can listen to and, if
your system is set up for it, barge in to agent phone calls.
You cannot use AltiSupervisor when logging in with the IP Extension
Integrated with... option.

Logging In

Figure 11. Workgroup Supervisor login
After initial login as a Supervisor (described in "Logging In" on page 5),
you are asked to specify which workgroups you want to monitor.
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