Options And Software Limited Warranties; Software Technical Support - HP t100 Limited Warranty

Options and Software Limited Warranties

The Limited Warranty terms and conditions for most HP-branded options (HP Options) are
as set forth in the Limited Warranty applicable to the HP Option and are included in the HP
Option product packaging. If your HP Option is installed in an HP Hardware Product, HP
may provide warranty service for either the period specified in the warranty documents (HP
Option Limited Warranty Period) that shipped with the HP Option or for the remaining
warranty period of the HP Hardware Product in which the HP Option is being installed,
whichever period is the longer, but not to exceed three (3) years from the date you purchased
the HP option. The HP Option Limited Warranty Period starts from the date of purchase
from HP or an HP authorized reseller. Your dated sales or delivery receipt, showing the date
of purchase of the HP Option, is your warranty start date. See your HP Option Limited
Warranty for more details. Non-HP options are provided "AS IS". However, non-HP
manufacturers and suppliers may provide warranties directly to you.
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE
OR PROGRAM LICENSE AGREEMENT, OR IF OTHERWISE PROVIDED UNDER
LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS
OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED 'AS IS'.
HP's only warranty obligations with respect to software distributed by HP under the HP
brand name are set forth in the applicable end-user license or program license agreement
provided with that software. If the removable media on which HP distributes the software
proves to be defective in materials or workmanship within ninety (90) days of purchase,
your sole remedy shall be to return the removable media to HP for replacement. For blank
tape removable media please refer to the following Web site:
http://h20000.www2.hp.com/bizsupport/TechSupport/
Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or suppliers for their warranty
support.

Software Technical Support

Software Technical Support for your HP Software, HP pre-installed third-party software and
third-party software purchased from HP is available from HP via multiple contact methods,
including electronic media and telephone, for ninety (90) days from date of purchase. See
"Contacting HP" for online resources and telephone support. Any exceptions to this will be
specified in your End User License Agreement (EULA).
Software Technical Support includes assistance with:
■
Answering your installation questions (how to, first steps, and prerequisites).
■
Setting up and configuring the software (how-to and first steps). Excludes system
optimization, customization and network configuration.
■
Interpreting system error messages.
■
Isolating system problems to software usage problems.
■
Obtaining support pack information or updates.
Software technical support does NOT include assistance with:
■
Generating or diagnosing user generated programs or source codes.
■
Installation of non-HP products.
Linux Operating Systems and Applications
HP does not provide software technical support for Linux operating systems or other Linux
applications. Please refer to the Linux operating system or other Linux application support
statement included with your HP Hardware Product.
www.hp.com 5