Options And Software Limited Warranties; Software Technical Support - HP TouchSmart IQ520 - Desktop PC Limited Warranty

Options and Software
Limited Warranties
The Limited Warranty terms and conditions for most
HP-branded options (HP Options) are as set forth in the Limited
Warranty applicable to the HP Option and are included in the
HP Option product packaging. If your HP Option is installed in
an HP Hardware Product, HP may provide warranty service
for either the period specified in the warranty documents
(HP Option Limited Warranty Period) that shipped with the
HP Option or for the remaining warranty period of the
HP Hardware Product in which the HP Option is being
installed, whichever period is the longer, but not to exceed
three (3) years from the date you purchased the HP Option.
The HP Option Limited Warranty Period starts from the date of
purchase from HP or an HP-authorized reseller. Your dated
sales or delivery receipt, showing the date of purchase of the
HP Option, is your warranty start date. See your HP Option
Limited Warranty for more details. Non-HP options are
provided "AS IS". However, non-HP manufacturers and
suppliers may provide warranties directly to you.
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE
END-USER LICENSE OR PROGRAM LICENSE AGREEMENT,
OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE
PRODUCTS, FREEWARE (AS DEFINED BELOW) OR THE
OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED
"AS IS" AND WITH ALL FAULTS, AND HP HEREBY
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF TITLE AND
NON-INFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES
OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR
A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES.
Some states/jurisdictions do not allow exclusion of implied
warranties or limitations on the duration of implied warranties,
so the above disclaimer may not apply to you in its entirety.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE
FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING,
BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS
OR CONFIDENTIAL OR OTHER INFORMATION, FOR
BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR
LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY
RELATED TO THE USE OF OR INABILITY TO USE THE
SOFTWARE PRODUCT), EVEN IF HP OR ANY SUPPLIER HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. Some states/jurisdictions do not allow the exclusion
or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
HP's only warranty obligations with respect to software
distributed by HP under the HP brand name are set forth
in the applicable end-user license or program license
agreement provided with that software. If the removable
media on which HP distributes the software proves to be
defective in materials or workmanship within thirty (30) days
of purchase, your sole remedy shall be to return the
removable media to HP for replacement. For blank tape
removable media, please refer to the following Web site:
http://h20000.www2.hp.com/bizsupport/
TechSupport/Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or
suppliers for their warranty support.

Software Technical Support

Software technical support for your HP software, HP
preinstalled third-party software, and third-party software
purchased from HP is available from HP via multiple contact
methods, including electronic media and telephone, for one
year from date of purchase. See "Contacting HP" for online
resources and telephone support. Any exceptions to this will
be specified in your End-User License Agreement (EULA).
Software technical support includes assistance with:
•
Installation, reinstallation questions and software update
information.
•
Setting up and configuring software.
•
Troubleshooting to determine system or software usage
problems.
•
Basic steps of using non-HP software; advanced feature
support for HP software.
Software technical support does NOT include
assistance with:
•
Non-HP software that doesn't ship with computing
product.
•
Installing HP software on non-HP computing products.
•
System optimization and customization.
•
Non-PC-based network configuration.
•
Advanced feature usage on non-HP software.
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