Customer Self-Repair Warranty Service - HP t100 Limited Warranty

responsible for insuring any product you ship and assume risk of loss during shipping. HP
will return the repaired product to you and incur all logistics and insurance costs to return
the product to you.
Pick Up & Return Warranty Service
Your HP Limited Warranty may include a pick up and return warranty service. Under the
terms of pick up and return service, HP will pick up the defective unit from your location,
repair it and return it back to your location. HP will incur all repair, logistics and insurance
costs in this process.
Customer Self Repair Warranty Service
In countries where it is available, your HP Limited Warranty may include a Customer Self
Repair warranty service. If applicable, HP will determine in its sole discretion that customer
self repair is the appropriate method of warranty service. If so, HP will ship approved
replacement parts directly to you to fulfill your HP Hardware Product warranty service. This
will save considerable repair time. After you contact the HP and the fault diagnosis
identifies that the problem can be fixed using one of these parts, a replaceable part can be
sent directly to you. Once the part arrives, replace the defective part pursuant to the provided
instructions and documentation. If further assistance is required, call the HP Technical
Support Center and a technician will assist you over the phone. In cases where the
replacement part must be returned to HP, you must ship the defective part back to HP within
a defined period of time, normally fifteen (15) days. The defective part must be returned
with the associated documentation in the provided shipping material. Failure to return the
defective product may result in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and determine the courier/carrier to be
used. If customer self repair applies to you, please refer to your specific HP Hardware
Product announcement. You can also obtain information on this warranty service on the HP
Web site at: www.hp.com/support.
Limited Warranty Transfer to Another Country
Under the HP Global Limited Warranty program, products may be purchased in one country
and transferred to another country, where HP has a service presence, without voiding the
warranty. Warranty terms, service availability, and service response times may vary from
country to country. Also, standard warranty service response time is subject to change due to
local parts availability. A customer may be required to provide product specific information,
in accordance with the HP Global Warranty Notification process, prior to moving the
products. The required information ensures that HP is prepared to provide the required level
of warranty service in the destination country and that the product is designed to work in the
destination country. When the product has been transferred to another country it will be
entitled to the same warranty as if the product had been purchased in the country to which it
has been transferred.
Contact HP, your local HP authorized reseller, or refer to the Web site at:
www.hp.com/support to begin the HP Global Warranty Notification process prior to
transferring HP Products to another country.
HP is not responsible for any tariffs or duties that may be incurred in transferring the
products. Transfer of the products may be covered by export controls issued by the United
States or other governments.
Service Upgrades
HP has a range of additional support and service coverage for your product that can be
purchased locally. However, some support and related products may not be available in all
countries. For information on availability of service upgrades and the cost for these service
upgrades, refer to the HP Web site at: http://www.hp.com/support.
4 www.hp.com