Options And Software Limited Warranties - HP TouchSmart IQ700 - Desktop PC Limited Warranty And Support Manual

Customer Self Repair Warranty
Service
In countries/regions where it is available, your HP Limited
Warranty may include a customer self repair warranty
service. If applicable, HP will determine in its sole discretion
that customer self repair is the appropriate method of
warranty service. If so, HP will ship approved replacement
parts directly to you to fulfill your HP Hardware Product
warranty service. This will save considerable repair time.
After you contact HP and the fault diagnosis identifies that
the problem can be fixed using one of these parts, a
replaceable part can be sent directly to you. Once the part
arrives, replace the defective part pursuant to the provided
instructions and documentation. If further assistance is
required, call the HP Technical Support Center and a
technician will assist you over the phone. In cases where the
replacement part must be returned to HP, you must ship the
defective part back to HP within a defined period of time,
normally fifteen (15) days. The defective part must be
returned with the associated documentation in the provided
shipping material. Failure to return the defective product
may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return
costs and determine the courier/carrier to be used. If
customer self repair applies to you, please refer to your
specific HP Hardware Product announcement. You can also
obtain information on this warranty service on the
HP Web site at: http://www.hp.com/support
Service Upgrades
HP has a range of additional support and service coverage
for your product that can be purchased locally. However,
some support and related products may not be available
in all countries/regions. For information on availability
of service upgrades and the cost for these service upgrades,
refer to the HP Web site at:
http://www.hp.com/support
Options and Software
Limited Warranties
The Limited Warranty terms and conditions for most
HP-branded options (HP Options) are as set forth in the Limited
Warranty applicable to the HP Option and are included in the
HP Option product packaging. If your HP Option is installed in
an HP Hardware Product, HP may provide warranty service
for either the period specified in the warranty documents
(HP Option Limited Warranty Period) that shipped with the
HP Option or for the remaining warranty period of the
HP Hardware Product in which the HP Option is being
installed, whichever period is the longer, but not to exceed
three (3) years from the date you purchased the HP Option.
The HP Option Limited Warranty Period starts from the date of
purchase from HP or an HP-authorized reseller. Your dated
sales or delivery receipt, showing the date of purchase of the
HP Option, is your warranty start date. See your HP Option
Limited Warranty for more details. Non-HP options are
provided "AS IS". However, non-HP manufacturers and
suppliers may provide warranties directly to you.
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE
END-USER LICENSE OR PROGRAM LICENSE AGREEMENT,
OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE
PRODUCTS, FREEWARE (AS DEFINED BELOW) OR THE
OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED
"AS IS" AND WITH ALL FAULTS, AND HP HEREBY
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF TITLE AND NON-
INFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES OR
CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR
A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES.
Some states/jurisdictions do not allow exclusion of implied
warranties or limitations on the duration of implied warranties,
so the above disclaimer may not apply to you in its entirety.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE
FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING,
BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS
OR CONFIDENTIAL OR OTHER INFORMATION, FOR
BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR
LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY
RELATED TO THE USE OF OR INABILITY TO USE THE
SOFTWARE PRODUCT), EVEN IF HP OR ANY SUPPLIER HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. Some states/jurisdictions do not allow the exclusion
or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
HP's only warranty obligations with respect to software
distributed by HP under the HP brand name are set forth
in the applicable end-user license or program license
agreement provided with that software. If the removable
media on which HP distributes the software proves to be
defective in materials or workmanship within thirty (30) days
of purchase, your sole remedy shall be to return the
removable media to HP for replacement. For blank tape
removable media, please refer to the following Web site:
http://h20000.www2.hp.com/bizsupport/
TechSupport/Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or
suppliers for their warranty support.
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