Page 1 Maintenance & Service Guide HP MultiSeat ms6000 Desktop HP MultiSeat t100 and t150 Thin Client...
Page 2 Hewlett-Packard Company. Maintenance & Service Guide HP MultiSeat ms6000 Desktop HP MultiSeat t100 and t150 Thin Client Third Edition (December 2010) First Edition (January 2010) Document Part Number: 604397-003...
Page 3: About This Book
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
Page 4 About This Book...
Page 5: Table Of Contents
Standard Configuration Features ................. 1 Front Panel Components .................... 2 Rear Panel Components ..................... 3 Serial Number Location ..................... 4 HP MultiSeat t100 Thin Client ....................5 Front Panel Components .................... 5 Rear Panel Components ..................... 5 Serial Number Location ..................... 6 HP MultiSeat t150 Thin Client ....................
Page 6 SATA Hard Drive Cables ......................32 SATA Data Cable ....................32 SATA Power Cable ....................32 ATA SMART Drives ......................... 33 5 Identifying the Chassis, Routine Care, and Disassembly Preparation ....... 34 Chassis Designation ....................... 34 Electrostatic Discharge Information ................... 34 Generating Static ....................
Page 7 Removing an External 5.25-inch Drive ............... 62 Installing an Optical Drive into the 5.25-inch Drive Bay ..........63 Removing an External 3.5-inch Drive ................. 66 Installing a Drive into the 3.5-inch External Drive Bay ..........68 Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive ....... 70 Removing and Replacing a Removable 3.5-inch SATA Hard Drive ........
Page 8 Appendix B Power Cord Set Requirements ............... 107 General Requirements ......................107 Japanese Power Cord Requirements ..................107 Country-Specific Requirements ....................108 Appendix C POST Error Messages ..................109 POST Numeric Codes and Text Messages ................110 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ..........117 Appendix D Password Security and Resetting CMOS ............
Page 9 Solving Front Panel Component Problems ................196 Solving Internet Access Problems .................... 197 Solving Software Problems ....................198 Appendix L Specifications ....................199 HP MultiSeat ms6000 ......................199 HP MultiSeat t100 and t150 Thin Client .................. 201 Index ..........................202...
Page 11: Product Features
Product Features This chapter provides information about the MultiSeat computer and thin client. HP Multiseat ms6000 Standard Configuration Features The HP MultiSeat ms6000 Desktop features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only).
Page 12: Front Panel Components
Front Panel Components Drive configuration may vary by model. Figure 1-2 Front Panel Components Table 1-1 Front Panel Components 5.25-inch Optical Drive USB (Universal Serial Bus) Ports Optical Drive Activity Light Microphone/Headphone Connector Optical Drive Eject Button 3.5-inch Media Card Reader (optional) Dual-State Power Button Hard Drive Activity Light Power On Light...
Page 13: Rear Panel Components
Rear Panel Components Figure 1-3 Rear Panel Components Table 1-2 Rear Panel Components RJ-45 Network Connector DisplayPort Monitor Connector Serial Connector VGA Monitor Connector PS/2 Mouse Connector (green)* PS/2 Keyboard Connector (purple)* Power Cord Connector Line-Out Connector for powered audio devices (green) Universal Serial Bus (USB) Line-In Audio Connector (blue)
Page 14: Serial Number Location
Serial Number Location Each computer has a unique serial number and product ID number in the location shown below. Keep these numbers available for use when contacting customer service for assistance. Figure 1-4 Serial Number and Product ID Location Chapter 1 Product Features...
Page 15: Hp Multiseat T100 Thin Client
Line-out (headphone) audio connector PS/2 connectors (2) Rear Panel Components For more information, http://www.hp.com and search for your specific HP MultiSeat t100 Thin Client model to find the model-specific QuickSpecs. Figure 1-6 Rear panel components Cable lock slot USB PC power connector to host PC (USB Type A/B...
Page 16: Serial Number Location
Serial Number Location Figure 1-7 Serial number location Every HP MultiSeat t100 Thin Client includes a unique serial number located as shown in the following illustration. Have this number available when contacting HP customer service for assistance. Chapter 1 Product Features...
Page 17: Hp Multiseat T150 Thin Client
HP MultiSeat t150 Thin Client Front Panel Components For more information, http://www.hp.com and search for your specific HP MultiSeat Thin Client t150 model to find the model-specific QuickSpecs. Figure 1-8 Front panel components Power LED PS/2 connectors (2) Line-out (headphone) audio connector USB 2.0 connectors (2) Line-in (microphone) connector NOTE:...
Page 18: Rear Panel Components
Rear Panel Components For more information, http://www.hp.com and search for your specific HP MultiSeat Thin Client t150 model to find the model-specific QuickSpecs. Figure 1-9 Rear panel components Cable lock slot USB PC power connector to host PC (USB Type A/B cable included) DC power connector Security clip slot...
Page 19: Multipoint Overview
MultiPoint Overview Windows MultiPoint Server 2010 and Windows MultiPoint Server 2010 Academic are Microsoft multi- user computing solutions. Unless otherwise noted, all references to MultiPoint Server refer to both Windows MultiPoint Server 2010 and Windows MultiPoint Server 2010 Academic. The following illustration shows one example layout of a MultiPoint Server system that contains four stations.
Page 20: Getting Started
Getting Started Your MultiPoint Server system allows many users to use multiple stations that are physically connected using station hubs to only one computer. Each station typically consists of a station hub, mouse, keyboard, and video monitor. Each user at a MultiPoint Server station experiences a unique Windows computing session that you can manage using MultiPoint Manager.
Page 21: Daily Use Of Your Multipoint Server System
● Installing software: You can install new software on your MultiPoint Server system so that all users can run the software, or so that only you can use the software, depending on the installation and licensing options of the software. For more information, see the Important Information about Software License Compliance topic.
Page 22: Computer Setup (F10) Utility
Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
Page 23: Using Computer Setup (F10) Utilities
● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on USB flash media device or other storage media emulating a diskette and restoring it on one or more computers. ●...
Page 24 Table 3-1 Computer Setup (F10) Utility (continued) Heading Table Power Table 3-5 Computer Setup—Power on page 25 Advanced Table 3-6 Computer Setup—Advanced (for advanced users) on page 26 Chapter 3 Computer Setup (F10) Utility...
Page 25: Computer Setup-File
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2) ●...
Page 26 Table 3-2 Computer Setup—File (continued) Option Description Ignore Changes Exits Computer Setup without applying or saving any changes. and Exit Save Changes and Saves changes to system configuration or default settings and exits Computer Setup. Exit Chapter 3 Computer Setup (F10) Utility...
Page 27: Computer Setup-Storage
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Computer Setup (F10) Utilities...
Page 28 Table 3-3 Computer Setup—Storage Option Description Device Lists all installed BIOS-controlled storage devices. Configuration When a device is selected, detailed information and options are displayed. The following options may be presented: Drive Emulation Allows you to select a drive emulation type for a certain storage device. (For example, a Zip drive can be made bootable by selecting diskette emulation.) Emulation Type ATAPI Zip drive:...
Page 29 Table 3-3 Computer Setup—Storage (continued) Option Description Storage Options Removable Media Boot Enables/disables ability to boot the system from removable media. eSATA Port Allows you to enable eSATA support. This causes one of the SATA connectors to become eSATA capable. Max eSATA Speed Allows you to choose 1.5 Gbps or 3.0 Gbps as the maximum eSATA speed.
Page 30 Table 3-3 Computer Setup—Storage (continued) Option Description DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self- tests is attached to the system.
Page 31: Computer Setup-Security
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. Power-On Allows you to set and enable a power-on password. The power-on password prompt appears after Password a power cycle.
Page 32 Table 3-4 Computer Setup—Security (continued) Option Description System IDs Allows you to set: ● Asset tag (18-byte identifier), a property identification number assigned by the company to the computer. ● Ownership tag (80-byte identifier) displayed during POST. ● Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid.
Page 33 Table 3-4 Computer Setup—Security (continued) Option Description System Security Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system security (some models: these breaches. options are hardware PAVP (Some models) (disabled/min) - PAVP enables the Protected Audio Video Path in the Chipset. dependent) This may allow viewing of some protected high definition content that would otherwise be prohibited from playback.
Page 34 Table 3-4 Computer Setup—Security (continued) Option Description Master Boot Record Allows you to disable/enable Master Boot Record Security. Security ● Save Master Boot Record – This option will appear if Master Boot Record Security is enabled. It allows you to save a copy of the Master Boot Record into non-volatile storage. ●...
Page 35: Computer Setup-Power
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description ● OS Power S5 Maximum Power Savings—Enable/Disable. Enabling this feature reduces the power of this Management system as much as possible in the S5 state. Power is removed from the wake up circuitry, the expansion slots, and any management features while in S5.
Page 36: Computer Setup-Advanced
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Description Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...
Page 37 Table 3-6 Computer Setup—Advanced (for advanced users) Option Description ◦ Clear Memory = No memory count on cold boot. Clears memory on all boots. ◦ FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No more memory counts until 1st cold boot on or after x days.
Page 38 Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Option Description Execute Memory Restarts the computer and executes the POST memory test. Test (some models) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable onboard system devices (serial port or parallel port).
Page 39 Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Option Description controller from being used by the operating system and reduces the power used by the computer in S5. ● Integrated Video (enable/disable). Allows you to use integrated video and PCI or PCIEx1 Up Solution video at the same time.
Page 40: Recovering The Configuration Settings
Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Save to Removable Media on page 15 in the Computer Setup—File table.) NOTE: It is recommended that you save any modified computer configuration settings to a a USB flash media device or a diskette-like device (a storage device set to emulate a diskette drive) and save...
Page 41: Serial Ata Drive Guidelines And Features
Serial ATA Drive Guidelines and Features NOTE: Serial ATA = SATA HP only supports the use of SATA hard drives on these computers. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power cable Maximum data cable length 39.37 in (100 cm) Data interface voltage differential...
Page 42: Sata Hard Drive Cables
SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
Page 43: Ata Smart Drives
ATA SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.
Page 44: Identifying The Chassis, Routine Care, And Disassembly Preparation
Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 45: Generating Static
Generating Static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...
Page 46: Personal Grounding Methods And Equipment
Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
Page 47: Operating Guidelines
● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ●...
Page 48: Routine Care
Routine Care General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the computer when cleaning with liquids or damp cloths.
Page 49: Cleaning The Monitor
CAUTION: Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys. CAUTION: If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets.
Page 50: Screws
● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ● Phillips #2 screwdriver ● Diagnostics software ● HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper- resistant bits (Smart Cover FailSafe Key, PN 166527-002) Screws The screws used in the computer are not interchangeable.
Page 51: Lithium Coin Cell Battery
● Do not use excessive force when inserting a drive. ● Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. Lithium Coin Cell Battery The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years.
Page 52: Removal And Replacement Procedures
Removal and Replacement Procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly Identifying the Chassis, Routine Care, and Disassembly Preparation on page 34 for initial safety...
Page 53: Access Panel
Access Panel Prepare the computer for disassembly (Preparation for Disassembly on page 42). Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 6-1 Removing the Access Panel To install the access panel, reverse the removal procedure. Access Panel...
Page 54: Front Bezel
Front Bezel Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 6-2 Removing the Front Bezel To install the front bezel, reverse the removal procedure.
Page 55: Bezel Blanks
Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: Remove the access panel (Access Panel on page 43). Remove the front bezel (Front Bezel on page 44)..
Page 56: Installing Additional Memory
Installing Additional Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Page 57: Populating Dimm Sockets
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel A. Sockets DIMM3 and DIMM4 operate in memory channel B. Figure 6-4 DIMM Socket Locations Table 6-1...
Page 58: Installing Dimms
be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A. For example, if you are populating the sockets with one 1-GB DIMM, and three 512-MB DIMMs, Channel A should be populated with the 1-GB DIMM and one 512-MB DIMM, and Channel B should be populated with the two 512-MB DIMMs.
Page 59 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 6-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Page 60: Expansion Cards
Expansion Cards The computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot. NOTE: The PCI and PCI Express slots support only low profile cards. Figure 6-7 Expansion Slot Locations Table 6-2 Expansion Slot Locations Item Description...
Page 61 Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 6-8 Opening the Expansion Slot Retainer Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
Page 62 If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
Page 63 If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
Page 64 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board.
Page 65: Cable Management
Cable Management The chassis is very compact and proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ●...
Page 66 CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could damage the cable and result in a failed power supply. Figure 6-14 Removing a power supply cable from its connector System board connectors are color-coded to make it easier to find the proper connection. Table 6-3 Cable connections Connector Name...
Page 67 Table 6-3 Cable connections (continued) Connector Name Connector Color Description SATA2, P62 Light blue 2nd HDD if ODD present SATA3, P63 Orange eSATA port or extra ODD/HDD connector PAR, P126 Black Parallel port MEDIA, P150 Black Media reader Cable Management...
Page 68: Installing And Removing Drives
Installing and Removing Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect a SATA optical drive to the white SATA connector on the system board labeled SATA1. ●...
Page 69 CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
Page 70: Drive Positions
Drive Positions Figure 6-16 Drive Positions Table 6-4 Drive Positions 3.5-inch internal hard drive bay 3.5-inch external drive bay for optional drives (media card reader shown) 5.25-inch external drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer may be different than the drive configuration shown above.
Page 71: System Board Drive Connections
System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. Figure 6-17 System Board Drive Connections Table 6-5 System Board Drive Connections System Board Connector System Board Label Color SATA0 SATA0 dark blue SATA1 SATA1 white...
Page 72: Removing An External 5.25-Inch Drive
Removing an External 5.25-inch Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove a 5.25-inch external drive: Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43).
Page 73: Installing An Optical Drive Into The 5.25-Inch Drive Bay
Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Figure 6-20 Rotating the Drive Cage Down Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1).
Page 74 If you are installing a drive in a bay covered by a bezel blank, remove the front bezel then remove the bezel blank. See Bezel Blanks on page 45 for more information. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel.
Page 75 Rotate the drive cage to its upright position. Figure 6-24 Rotating the Drive Cage Up Connect the SATA data cable to the white system board connector labeled SATA1. Route the data cable through the cable guides. CAUTION: There are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it.
Page 76: Removing An External 3.5-Inch Drive
Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Figure 6-26 Rotating the Drive Cage Down The system automatically recognizes the drive and reconfigures the computer. Removing an External 3.5-inch Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the...
Page 77 Disconnect the drive cables from the rear of the drive, or, if you are removing a media card reader, disconnect the USB and 1394 cables from the system board as indicated in the following illustrations. NOTE: On some models, the media card reader does not include a 1394 port or cable. Figure 6-27 Disconnecting the Media Card Reader USB Cable Figure 6-28...
Page 78: Installing A Drive Into The 3.5-Inch External Drive Bay
Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 6-29 Removing a 3.5-inch Drive (Media Card Reader Shown) NOTE:...
Page 79 Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 6-30 Installing a Drive into the 3.5-inch Drive Bay (Media Card Reader Shown) Connect the appropriate drive cables: If installing a second hard drive, connect the power and data cables to the rear of the drive and connect the other end of the data cable to the next available (unpopulated) SATA...
Page 80: Removing And Replacing The Primary 3.5-Inch Internal Sata Hard Drive
Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
Page 81 Rotate the power supply to its upright position. The hard drive is located beneath the power supply. Figure 6-32 Raising the Power Supply Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 6-33 Disconnecting the Hard Drive Power Cable and Data Cable Installing and Removing Drives...
Page 82 Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). Figure 6-34 Removing the Hard Drive To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
Page 83 Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 6-36 Installing the Hard Drive Connect the power and data cables to the back of the hard drive. NOTE: When replacing the primary hard drive, be sure to route the SATA and power cables through the cable guide on the bottom of the chassis frame behind the hard drive.
Page 84: Removing And Replacing A Removable 3.5-Inch Sata Hard Drive
Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay.
Page 85 Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2). Figure 6-38 Removing the Thermal Sensor Remove the four screws from the bottom of the hard drive carrier. Figure 6-39 Removing the Security Screws Installing and Removing Drives...
Page 86 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 6-40 Removing the Hard Drive Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board.
Page 87 Replace the four screws in the bottom of the carrier to hold the drive securely in place. Figure 6-42 Replacing the Security Screws Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2).
Page 88 Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2). Figure 6-44 Replacing the Carrier Cover Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive.
Page 89: Baffle
Baffle Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43). Remove the cable from the arm that extends from the side of the baffle (1). Lift the baffle straight up out of the chassis (2). Figure 6-45 Removing the baffle To install the baffle, reverse the removal procedure.
Page 90: Front Fan Assembly
Front Fan Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43). Remove the front bezel (Front Bezel on page 44). Remove the baffle (Baffle on page 79). Disconnect the fan cable from the system board (CH FAN1, P9). On the front of the computer, press the left and bottom tabs to disengage the fan assembly from the chassis.
Page 91: Front I/O And Power Switch Assembly
Front I/O and Power Switch Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43). Remove the front bezel (Front Bezel on page 44). Remove the front fan assembly (Front Fan Assembly on page 80).
Page 92 While holding the body of the assembly, pull the assembly away from the front of the chassis while guiding the cables through the hole in the drive cage (3). Figure 6-49 Guiding the wires through the drive cage Remove the assembly from the chassis. To reinstall the front I/O/power supply assembly, reverse the removal procedure.
Page 93: Speaker
Speaker Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43). Remove the front bezel (Front Bezel on page 44). Rotate the drive cage to its upright position. Disconnect the speaker wire from the system board (SPKR, P5). Remove the two black T15 screws that secure the speaker to the chassis.
Page 94: Heat Sink
Heat sink Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43). Remove the baffle (Baffle on page 79). Remove the front fan assembly (Front Fan Assembly on page 80). Loosen the four captive screws that secure the heat sink to the system board tray.
Page 95: Processor
Processor Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43). Remove the fan shroud (Baffle on page 79). Remove the heat sink (Heat sink on page 84). Rotate the locking lever to its full open position (1). Raise and rotate the microprocessor retainer to its fully open position (2).
Page 96: Power Supply
CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit.
Page 97: System Board
Rotate the power supply to its full upright position (1), pull the power supply forward (2) until the posts on the power supply move forward in the power supply bracket (3), and then lift the power supply straight up and out of the chassis. Figure 6-53 Removing the power supply To install the power supply, reverse the removal procedure.
Page 98: Battery
Remove the eight screws that secure the system board to the chassis. Figure 6-54 Removing the system board Lift up the front of the system board, and then pull the system board forward, up, and out of the chassis. To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS.
Page 99: Type 1 Battery Holder
WARNING! This computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery. Do not expose to temperatures higher than 140°F (60°C). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Page 100: Type 2 Battery Holder
Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 2 Battery Holder To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery.
Page 101 Insert the new battery and position the clip back in place. Figure 6-57 Removing the battery from a type 3 holder Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide.
Page 102: External Security Devices
External Security Devices The following security devices are used to prevent unauthorized access to the internal components of the computer and/or secure the computer to a fixed object. NOTE: For information on data security features, refer to the Computer Setup (F10) Utility Guide, the Desktop Management Guide, and the HP ProtectTools Security Manager Guide (some models) at http://www.hp.com.
Page 103: Padlock
Padlock Figure 6-59 Installing a Padlock HP Business PC Security Lock Fasten the security cable by looping it around a stationary object. Figure 6-60 Securing the Cable to a Fixed Object External Security Devices...
Page 104 Thread the keyboard and mouse cables through the lock. Figure 6-61 Threading the Keyboard and Mouse Cables Screw the lock to the chassis using the screw provided. Figure 6-62 Attaching the Lock to the Chassis Chapter 6 Removal and Replacement Procedures...
Page 105: Front Bezel Security
Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 6-63 Engaging the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for Disassembly on page...
Page 106 Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 6-65 Installing the Front Bezel Security Screw Replace the access panel. Chapter 6 Removal and Replacement Procedures...
Page 107: Using The Hp Multiseat Ms6000 Desktop In A Tower Orientation
Using the HP MultiSeat ms6000 Desktop in a Tower Orientation The HP MultiSeat ms6000 Desktop can be used in a tower orientation with an optional tower stand that can be purchased from HP. Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer.
Page 108: Appendix A Connector Pin Assignments
Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Signal Data Unused Ground +5 VDC Clock Unused Mouse Connector and Icon Signal...
Page 109: Ethernet Rj-45
Ethernet RJ-45 Connector and Icon Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused Serial Interface, Powered and Non-Powered Connector and Icon Signal Carrier Detect (12V if powered) Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready...
Page 110: Microphone
Microphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 1 2 3 2 (Ring) Audio_Right 3 (Shield) Ground Headphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 1 2 3 2 (Ring) Power_Right 3 (Shield) Ground Line-in Audio Connector and Icon (1/8”...
Page 111: Monitor
Monitor Connector and Icon Signal Signal Red Analog +5V (fused) Green Analog Ground Blue Analog Not used Not used DDC Serial Data Ground Horizontal Sync Ground Vertical Sync Ground DDC Serial Clock Ground 4-Pin Power (for CPU) Connector and Icon Signal +12V CPU -12V CPU...
Page 112: Pci Express
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Signal Signal Signal Signal Signal PRSNT1 JTAG3 PERST# PERp0 PERp1 +12V JTAG4 PERn0 PERn1 +12V JTAG5 REFCLK+ +3.3V REFCLK- RSVD JTAG2 +3.3V PERp2 PERn(2) PERn4 RSVD PERp7 RSVD PERp6 PERn7 PERp3...
Page 113: Pci Express
PERp14 PERn15 PERn14 PERp15 Pin B information is on the next page NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8 PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Signal Signal...
Page 114 PETn8 PETp12 PETn13 PETp11 PETn12 PETp10 PETn11 PETp9 PETn10 PETp14 PETn9 PETp13 PETn14 PRSNT2# RSVD PETp15 PETn15 Pin B information is on the next page NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8 Appendix A Connector Pin Assignments...
Page 115: Dvi Connector
DVI Connector Connector and Icon Signal Signal T.M.D.S. Data2– T.M.D.S. Data3+ T.M.D.S. Data2+ +5V Power T.M.D.S. Data2/4 Shield Ground (for +5V) T.M.D.S. Data4– Hot Pug Detect T.M.D.S. Data4+ T.M.D.S. Data0– DDC Clock T.M.D.S. Data0+ DDC Data T.M.D.S. Data0/5 Shield No Connect T.M.D.S.
Page 116: Displayport Connector
DisplayPort Connector Connector and Icon Signal Signal ML_Lane 0 (p) CONFIG1 Ground CONFIG2 ML_Lane 0 (n) AUX CH (p) ML_Lane 1 (p) Ground Ground AUX CH (n) ML_Lane 1 (n) Hot Plug ML_Lane 2 (p) Return Ground DP_PWR ML_Lane 2 (n) ML_Lane 3 (p) Ground ML_Lane 3 (n)
Page 117: Appendix B Power Cord Set Requirements
Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Page 118: Country-Specific Requirements
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
Page 119: Appendix C Post Error Messages
POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
Page 120: Post Numeric Codes And Text Messages
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table C-1 Numeric Codes and Text Messages Control panel message...
Page 121 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. Reset the date and time under Control Panel (Computer Setup can also be used). If RTC (real-time clock) battery may need to the problem persists, replace the RTC be replaced.
Page 122 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 219-ECC Memory Module Detected ECC Recently added memory module(s) support If additional memory was recently Modules not supported on this Platform ECC memory error correction. added, remove it to see if the problem remains.
Page 123 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 513-Front Chassis Fan not detected Front chassis fan is not connected or may Reseat front chassis fan. have malfunctioned. Reseat fan cable. Replace front chassis fan. 515-Power Supply Fan not detected Power supply fan is not connected or may Reseat power supply fan.
Page 124 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1155-Serial Port Address Conflict Detected Both external and internal serial ports are Remove any serial port expansion assigned to same IRQ. cards. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 121.)
Page 125 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2200-PMM Allocation Error during MEBx Memory error during POST execution of the Reboot the computer. Download Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
Page 126 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx Reboot the computer. resulted in a failure. If the error persists, update to the latest BIOS version.
Page 127: Interpreting Post Diagnostic Front Panel Leds And Audible Codes
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 128 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four Power failure (power Open the hood and ensure the 4 or 6-wire times, once every second, supply is overloaded). power supply cable is seated into the followed by a two second connector on the system board.
Page 129 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes eight Invalid ROM based on Reflash the system ROM with the latest BIOS times, once every second, bad checksum. image. See the “Boot Block Emergency followed by a two second Recovery Mode”...
Page 130 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes eleven The current processor does Install a TXT capable processor. times, once every second, not support a feature Disable TXT in the Computer Setup (F10) followed by a two second previously enabled on this utility.
Page 131: Appendix D Password Security And Resetting Cmos
Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Page 132: Resetting The Password Jumper
Resetting the Password Jumper To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.
Page 133: Clearing And Resetting The Cmos
Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password.
Page 134 Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure D-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the...
Page 135: Appendix E Managing Hardware
Managing Hardware A MultiPoint Server system consists of a single computer and at least one station. Station hardware typically consists of a station hub, mouse, keyboard, and video monitor. Stations are typically physically wired to the computer. The following illustration shows an example of the layout of a MultiPoint Server system that has four stations.
Page 136: View Hardware Status
View Hardware Status Use the Hardware tab to view station information, such as: ● Station number. ● Required hardware to make each station usable (typically, hardware would include a video monitor, station hub, keyboard, and mouse). ● Additional peripheral hardware devices associated with a station. ●...
Page 137: Work With Usb Devices
Work with USB Devices This topic discusses how USB devices function when they are connected to a computer in your MultiPoint Server system or to a MultiPoint Server station. In addition, this topic contains sections about connecting a USB hub or multifunction hub to create a MultiPoint Server station or to provide additional USB ports for devices.
Page 138 Audio output devices such as We do not recommend Accessible only to the station The station hub might be headphones connecting an audio output user. equipped with either analog device directly to the or USB audio connections. computer. Audio input devices such as We do not recommend Accessible only to the station The station hub might be...
Page 139: Work With Video Devices
Work with Video Devices This topic discusses how video devices, such as a monitor or projector, function when they are connected to a computer in your MultiPoint Server system or to a MultiPoint Server station. Working with video monitors Depending on your MultiPoint Server system hardware, there are two ways to connect a video monitor: ●...
Page 140 ● Obtain a “Y” splitter cable to connect both a projector and monitor to the station’s video port, as shown in the following illustration: MultiPoint Server will display the same image on both display devices. When not projecting, you can turn the projector off and use just the video monitor. When using either option, note the following: ●...
Page 141: Set Up A Station
One example of a multifunction hub is the Hewlett-Packard MultiSeat t100 Thin Client, which supports the connection of a PS/2 keyboard and mouse, and VGA video monitor directly to the hub.
Page 142 Connect a keyboard and mouse to the USB hub: Connect the power cord of the video monitor to a power outlet. Turn on the computer. MultiPoint Server starts. Follow the instructions that appear on the new station’s video monitor to associate the devices to the new station.
Page 143 Turn on the computer. MultiPoint Server starts. If prompted, follow the instructions that appear on the new station’s video monitor to associate the devices to the new station. Set Up a Station...
Page 144: Appendix F Managing The Multipoint Server System
Managing the MultiPoint Server System In MultiPoint Manager, you can use the System tab provide system management for MultiPoint Server. Tasks that you can perform on the System tab include: ● Switching modes to perform various administrative tasks, as described in the Switch Between Modes topic.
Page 145: Switch Between Modes
Switch Between Modes MultiPoint Manager includes the following modes to help you perform different types of MultiPoint Server system management: ● Normal mode: Typically, the MultiPoint Server system is in normal mode. While in normal mode, the MultiPoint Server system can be used as you would use any computer running Windows. You and your users can share files and perform the work you need to do.
Page 146 When the Create a Station dialog box appears, go to each station and press the letter displayed on the monitor for each station you want to associate. After all the stations are associated, the MultiPoint Server system automatically returns to normal mode.
Page 147: Shut Down Or Restart The Computer
Shut Down or Restart the Computer To turn off your MultiPoint Server system’s computer completely and safely, the computer needs to perform a shutdown process that closes any open programs, shuts down Windows, and turns off your computer and its associated stations. Do not simply unplug or press the Power button to turn off your computer.
Page 148: Add Client Access Licenses
Add Client Access Licenses Every station that connects to a MultiPoint Server system, including a host computer that is used as a station, must have a valid client access license (CAL). The Add Client Access License wizard allows you to add as many CALs as you need for your MultiPoint Server system, up to the maximum number of CALs specified in your agreement with Microsoft.
Page 149: Appendix G Managing Content
Managing Content Both standard users and administrative users at MultiPoint Server stations can save documents in Windows Explorer libraries and folders. A library is a collection of items, such as files and folders. Common libraries in Windows Explorer include Documents, Music, Pictures, and Videos. When working with libraries, there are two options for storing documents: ●...
Page 150: Keep Content Private
Keep Content Private This topic applies to content, such as documents, that you, as an administrative user, and standard users do not want to share with other users in a MultiPoint Server system. To keep content private in Windows Explorer To keep your documents and other content private, you should save your work in Windows ▲...
Page 151: Save And Share Content Using Usb Storage Devices
Save and Share Content Using USB Storage Devices In addition to being able to share content using Public folders in Windows Explorer, you can also share content using a USB storage device, such as a USB flash drive or mass storage device (external hard disk).
Page 152: Share Content With Other Multipoint Server Users
Share Content with Other MultiPoint Server Users All content that is stored in Public folders in Windows Explorer on the hard disk drive of the computer in a MultiPoint Server system is accessible to all users on the MultiPoint Server system. You can share content with other MultiPoint Server users by storing the content you want to share in a Public folder in Windows Explorer.
Page 153: Appendix H Managing Desktops
Managing Desktops This section discusses managing the desktops that make up the MultiPoint Server system. Managing a MultiPoint Server system includes both managing the hardware and software components of MultiPoint Manager, and managing more general issues such as network or Internet connectivity. Different types of desktops In a MultiPoint Server system, a desktop is the software user interface presented on the monitor for each user station.
Page 154: End A User Session
End a User Session You should end a standard user’s session when you need to log that user off from the MultiPoint Server system to return the desktop to its default settings. The user receives a warning that the connection is about to end and is prompted to save any work.
Page 155: Disconnect A User Session For Later Use
Disconnect a User Session for Later Use You can disconnect a standard user from the MultiPoint Server system when the user has temporarily stepped away from the station, and you do not want to end the user’s session or lose any work. The user can also disconnect the session, rather than you disconnecting the session for them.
Page 156: View Desktop Status
View Desktop Status Use the Desktops tab to determine the status of a standard or other administrative user’s connection to a MultiPoint Server station. Desktop status values include: ● Connected: a user is logged onto a station ● Disconnected: a user was previously connected to a station but was disconnected. The user’s desktop session is preserved until the user logs on again ●...
Page 157: Log Off, Disconnect, Or End A User Session
Log Off, Disconnect, or End a User Session Standard users and administrative users can log on and log off of their desktop sessions as they would with any Windows session. Standard and administrative users can also disconnect their session so that the MultiPoint Server station is not in use, but their session remains active in the MultiPoint Server system’s computer memory.
Page 158: Appendix I Managing Users
Managing Users This section describes the different types of user accounts, how to create user accounts, and how to manage user accounts. In a MultiPoint Server system, there are two types of user accounts, standard and administrative, as described below. TIP: The User Account Considerations topic provides guidelines to help you develop strategies for managing the user accounts.
Page 159: User Account Considerations
User Account Considerations This topic describes issues you as an administrative user should consider as you develop a strategy for managing user accounts. You manage user accounts through the Users tab in MultiPoint Manager. For more information, see the Manage Users topic. What are user accounts? A user account is a collection of information that tells MultiPoint Server which files and folders a user can access, what changes they can make to the MultiPoint Server system, and each user’s preferences,...
Page 160: Create An Administrative User Account
Create an Administrative User Account Create administrative user accounts for those individuals who will manage your MultiPoint Server system. To see who has administrative access, in MultiPoint Manager, click the Users tab. Administrative user accounts are displayed in the Account Type column as administrator. Administrative users have access to all MultiPoint Manager tasks that change desktop and system settings, such as: ●...
Page 161: Create A Standard User Account
Create a Standard User Account Create standard user accounts for those users who will regularly access stations, but who will not manage your MultiPoint Server system. Users with standard user accounts can run most applications and save files, but cannot run MultiPoint Manager. To see who has standard user access, in MultiPoint Manager, click the Users tab.
Page 162: Update Or Delete User Accounts
Update or Delete User Accounts The procedures in this topic use Windows user account management functionality to update the user’s full name, user name, and password, or to delete a user account. The first two procedures apply to a computer in a MultiPoint Server system that is connected to a workgroup.
Page 163: Manage User Accounts When Connected To A Domain
NOTE: The user account named SRCShell is an account that is used by MultiPoint Server internally. Do not make delete this user account. On the Change an Account page, click Delete the account, choose whether or not to keep the files associated with that account, and then click Delete Account to confirm your action.
Page 164: Appendix J Troubleshooting Software
Troubleshooting Software Appendix J Troubleshooting Software...
Page 165: System And Software Issues
System and Software Issues The MultiPoint Server system is unresponsive after it has been in a sleep state. Cause Solution MultiPoint Server does not support sleep state. Disable sleep state Click Start, click Control Panel, click System and Security, and then click Power Options. In the Select a power plan window, under Preferred plans for the Balanced plan, click Change plan settings.
Page 166: Appendix J Troubleshooting Software
You are unable to share documents with other users on the MultiPoint Server system. Cause Solution Files must be saved in the Public Documents folder in Make sure that the file is in the Public Documents folder Windows Explorer to be shared. Browse to the location in Windows Explorer where the file should be saved.
Page 167 My users cannot see a program that I installed. Cause Solution The program you installed may have required that you restart Restart the computer the computer after installation or that you installed the To restart the computer, in MultiPoint Manager click the program while in maintenance mode.
Page 168 You cannot view Adobe Flash Player in full-screen mode. Cause Solution The default settings for Adobe Flash Player are set to view Enable full-screen mode in Adobe Flash Player videos in a small window. Start Internet Explorer. Start a video that you want to watch in full-screen mode. Right-click a video image, and then click Settings.
Page 169: Audio And Video Issues
Audio and Video Issues If you have a multiple-station setup where you start a video on one station, start Internet Explorer and stream nonstop audio through a Web service such as Pandora on the second station, and then do the same on a third station, the sound on one station might stop playing after several hours Cause Solution...
Page 170 This also happens when you remove a monitor from an active station. Cause Solution Some station hubs, such as the HP MultiSeat t100 Thin Client, This is a known issue. There is no resolution at this time. have a known issue that can cause screen artifacts. Sometimes...
Page 171 If you are using ATI 2400 series video cards, contact compatible with multifunction USB hubs, such as HP MultiSeat your system administrator or system seller for more t100 Thin Client. information. After unplugging an analog audio device, all active sessions become unresponsive.
Page 172: Other Issues
Other Issues Some keys on the keyboard are not supported by MultiPoint Server. Cause Solution Some system controls and keys are not supported. The This is a known issue. There is no resolution at this time. standard 103-key keyboard will work, but extended system controls such as Power and Sleep are not supported.
Page 173: Appendix K Troubleshooting Hardware
Troubleshooting Hardware This chapter provides information on how to identify and correct minor problems, such as hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions. NOTE: For information on specific error messages that may appear on the screen during Power-On Self-Test (POST) at startup, refer to Appendix A,...
Page 174 ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
Page 175: Solving General Problems
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 176 Cursor will not move using the arrow keys on the keypad. Cause Solution Num Lock key may be on. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup.
Page 177 Table K-1 Solving General Problems (continued) Poor performance is experienced. Cause Solution Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer.
Page 178 System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: Remove the expansion cards one at a time until the 5V_aux light on the system board turns on.
Page 179: Solving Power Problems
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table K-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Power supply will not turn on because of internal power Contact an authorized service provider to replace the power supply fault.
Page 180: Solving Hard Drive Problems
Solving Hard Drive Problems Table K-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Right-click Start, click Open Windows Explorer, Hard disk has bad sectors or has failed. and select a drive. Select Properties then select the Tools tab. Under Error-checking click Check Now.
Page 181 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a media device that is not Remove the media device from the drive. bootable. The system is trying to start from the hard drive but the hard Insert a bootable media device into the drive and restart drive may have been damaged.
Page 182 Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again.
Page 183: Solving Media Card Reader Problems
Solving Media Card Reader Problems Table K-4 Solving Media Card Reader Problems A write-protected or locked error occurs when attempting to write to the media card. Cause Solution Media card is locked. Locking the media card is a safety If using an SD card, make sure that the lock tab located on the feature that prevents writing to and deleting from an SD/ right of the SD card is not in the locked position.
Page 184 After inserting a media card in the reader, the computer attempts to boot from the media card. Cause Solution The inserted media card has boot capability. If you do not want to boot from the media card, remove it during boot or do not select the option to boot from the inserted media card during the boot process.
Page 185: Solving Display Problems
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table K-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
Page 186 Cannot enable integrated graphics after installing a PCI Express graphics card. Cause Solution On systems with Intel integrated graphics, the integrated The integrated graphics can be enabled in Computer Setup if graphics cannot be enabled after installing a PCI Express a PCI or PCI Express x1 graphics card is installed, but it x16.
Page 187 Monitor does not function properly when used with energy saver features. Cause Solution Monitor without energy saver capabilities is being used with Disable monitor energy saver feature. energy saver features enabled. Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls.
Page 188 “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected. Connect the video cable between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable. “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the...
Page 189 Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only). Cause Solution Flat panel monitor’s internal digital conversion circuits may be Select the monitor’s Auto-Adjustment option in the unable to correctly interpret the output synchronization of the monitor’s on-screen display menu.
Page 190: Solving Audio Problems
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table K-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
Page 191 Sound from headphones is not clear or muffled. Cause Solution Headphones are plugged into the rear audio output Plug the headphones into the headphone connector on the connector. The rear audio output connector is for powered front of the computer. audio devices and is not designed for headphone use.
Page 192: Solving Printer Problems
Solving Printer Problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Table K-7 Solving Printer Problems Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online.
Page 193: Solving Keyboard And Mouse Problems
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table K-8 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Click Start, click the arrow on the lower right corner of...
Page 194 Table K-9 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Solution Program in use has stopped responding to commands. Shut down the computer using the keyboard then restart the computer. Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components.
Page 195: Solving Hardware Installation Problems
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware.
Page 196 Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
Page 197: Solving Network Problems
Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table K-11 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution Select Start >...
Page 198 Table K-11 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system via Device Manager.
Page 199 Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Reinstall the network drivers. The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
Page 200: Solving Memory Problems
Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings on some models). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
Page 201 Memory count during POST is wrong. Cause Solution The memory modules may not be installed correctly. Check that the memory modules have been installed correctly and that proper modules are used. Integrated graphics may use system memory. No action required. Insufficient memory error during operation.
Page 202: Solving Processor Problems
Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table. Table K-13 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. Make sure the airflow to the computer is not blocked. Make sure the fans are connected and working properly (some fans only operate when needed).
Page 203: Solving Cd-Rom And Dvd Problems
Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Table K-14 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive.
Page 204 Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock.
Page 205: Solving Usb Flash Drive Problems
Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table K-15 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available.
Page 206: Solving Front Panel Component Problems
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table K-16 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
Page 207: Solving Internet Access Problems
Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Table K-17 Solving Internet Access Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly.
Page 208: Solving Software Problems
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed.
Page 209: Appendix L Specifications
Specifications HP MultiSeat ms6000 Table L-1 Specifications Desktop Dimensions (in the desktop position) 3.95 in 10.0 cm Height 13.3 in 33.8 cm Width 14.9 in 37.8 cm Depth Approximate Weight 19 lb 8.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range...
Page 210 Table L-1 Specifications (continued) Power Supply 115V 230V Operating Voltage Range (STD PS) 90-264 VAC 90-264 VAC Operating Voltage Range (EPA 87/89/85% @ 20/50/100% load PS) 90-264 VAC 90-264 VAC Rated Voltage Range (STD PS) 100-240 VAC 100-240 VAC Rated Voltage Range (EPA 87/89/85% @ 20/50/100% load PS) 100-240 VAC 100-240 VAC Rated Line Frequency...
Page 211: Hp Multiseat T100 And T150 Thin Client
HP MultiSeat t100 and t150 Thin Client Table L-2 Specifications Dimensions 111.7 mm 4.40 in. Width (side to side) 28.2 mm 1.11 in Height (without mounting bracket) 34.8 mm 1.38 in Height (with mounting bracket) 65.0 mm 2.56 in. Depth (front to back) Approximate Weight 135.7 g...
Page 212: Index
Index Symbols/Numerics cleaning error 4–pin power pin assignments computer 38 codes 109, 117 mouse 39 messages 110 safety precautions 38 ethernet CMOS RJ-45 pin assignments 99 access panel, locked 166 backing up 121 expansion card altitude specifications 201 clearing and resetting 123 installing 50 audible codes 117 components...
Page 213 hard drive problems 170 power problems 169 hardware installation problems media card reader power supply installing 68 fan 39 hardware specifications 199, removing 66 removal and replacement 86 Media Card Reader problems power-on password 121 headphone connector 2 printer problems 182 headphone connector location 5, memory problems...
Page 214 50 HP MultiSeat t100 and t150 expansion slot cover 51 Thin Client 201 front bezel 44 humidity 201 hard drive 70 relative humidity 201 media card reader 66 temperature 201 optical drive 62 weight 201 PCI card 52...

This manual is also suitable for:

T150 Ms6000

HP t100 Maintenance And Service Manual

1 Product Features

2 Multipoint Overview

3 Computer Setup (F10) Utility

4 Serial ATA Drive Guidelines and Features

5 Identifying the Chassis, Routine Care, and Disassembly Preparation

6 Removal and Replacement Procedures

Appendix A Connector Pin Assignments

Appendix B Power Cord Set Requirements

Appendix C POST Error Messages

Appendix D Password Security and Resetting CMOS

Appendix E Managing Hardware

Appendix F Managing the Multipoint Server System

Appendix G Managing Content

Appendix H Managing Desktops

Appendix I Managing Users

Appendix J Troubleshooting Software

Appendix J Troubleshooting Software

Appendix K Troubleshooting Hardware

Appendix L Specifications

Index

Quick Links

Troubleshooting

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Summary of Contents for HP t100