Nortel BCM 4.0 Manual page 75

Messages no longer on server
The subscriber receives the error message: "This message could not be found on the server.
Messages must exist on the server in order to be played via the telephone. Use computer to play
this file. Port failed."
Voice messages that are saved to the subscriber's computer are no longer in the CallPilot Inbox.
The subscriber cannot play these messages from the telephone. To listen to these messages, the
subscriber must use computer speakers or headphones.
Voice message does not play on telephone
The subscriber tries to play a voice message from the telephone. The subscriber answers the
telephone when it rings but the message does not play.
1
Ask the subscriber to say something like "hello," to initiate message playback.
2 Ask the subscriber to check the CallPilot player Status bar. If it states Open Pending, the
subscriber should hang up the telephone. Then click Computer on the player, and click telset
playback. The phone rings again.
3 Tell the subscriber that if the Status bar still says Open Pending, hang up again, wait three to
five minutes, then try to play the message again. If this problem persists, contact your Nortel
Customer Technical Support.
4 The number of outcalling channels used by the CallPilot telset player is determined by the
number of outcalling channels configured in CallPilot Manager. Ensure that this number is
greater than zero and that the other channels are not currently in use. For information about
configuring outcalling channels, refer to the CallPilot Manager Set Up and Operation Guide.
Chapter 4 Troubleshooting
BCM 4.0 Unified Messaging Configuration Guide
75