Troubleshooting - Lexmark S415 Quick Reference Manual

Troubleshooting

Troubleshooting
Before you troubleshoot
Use this checklist to solve most printer problems:
• Make sure the power cord is plugged into the printer and into a properly grounded, working electrical
outlet.
• Make sure the printer is turned on.
• Make sure the printer is securely connected to the computer, print server, or network access point.
• Check the printer for error messages, and resolve any errors.
•
Check for paper jam messages, and clear any jams.
• Check the ink cartridges, and install new cartridges if necessary.
• Turn the printer off, wait about 10 seconds, and then turn the printer back on.
Note: Make sure the printer is not in Sleep mode. Press and hold
the printer.
If Troubleshooting does not solve your problem
Visit our Web site at http://support.lexmark.com to find the following:
•
Knowledgebase articles with the latest information and troubleshooting for your printer
•
Live online technical support
• Contact numbers for telephone technical support
Setup troubleshooting
• "Installation screen did not appear during installation" on page 43
• "Incorrect language appears on the display" on page 43
• "Software did not install" on page 43
•
"Print job does not print or is missing pages" on page 44
• "Printer is printing blank pages" on page 44
• "Printer is busy or does not respond" on page 45
• "Cannot delete documents from the print queue" on page 45
•
"Cannot print through USB" on page 45
Installation screen did not appear during installation
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
L
for three seconds to turn off
Incorrect language appears on the display
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:
C
Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the printers
folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.
Before you reinstall the software, do the following:
M
T
CD
AUNCH THE PRINTER MANUALLY
For Windows users
1
Click , or click Start and then click Run.
2
In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD
drive.
3 Press Enter, or click OK.
4
Click Install, and then follow the instructions on the computer screen.
For Macintosh users
1 From the Finder desktop, click the CD icon.
2
Double-click the software installer package, and then follow the instructions on the computer
screen.
HANGE THE LANGUAGE USING THE PRINTER MENUS
1 From the printer control panel, navigate to:
> Setup > > Device Setup > > Language >
OK OK
2
Press the up or down arrow button to scroll to the language you want, and then press
3
To confirm the setting, press the left or right arrow button to scroll to Yes, and then press
AKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS
EMPORARILY DISABLE SECURITY PROGRAMS IN
OK
OK
W
INDOWS BEFORE INSTALLING THE SOFTWARE
43
.
OK .