Wireless Network Troubleshooting; Wireless Troubleshooting Checklist - Lexmark S415 Quick Reference Manual

Troubleshooting
3
If the prefix is not correct, enter the correct prefix, and then press
Cannot receive faxes
If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the following:
M
AKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP
The fax settings depend on whether the printer is connected to its own fax line or shares the line with
other devices.
If the printer is sharing the telephone line with an answering machine, then make sure that the following
are set:
• Auto Answer is On.
•
The printer picks up on a greater number of rings than the answering machine.
• The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service).
If the printer is sharing the telephone line with a telephone subscribed to voice mail, then make sure
that the following are set:
• Auto Answer is Off (if you have only one number on the telephone line).
• The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service).
M
AKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT
The printer is an analog device. If you are using a PBX system, then make sure that the printer is
connected to an analog port on the PBX. You may need a digital line converter that converts digital
signals into analog signals.
M
AKE SURE THAT THE PRINTER MEMORY IS NOT FULL
The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out
of ink or runs out of paper while receiving the fax, then the printer saves the fax so you can print it
later. However, if the printer memory is full, then the printer may not be able to receive more incoming
faxes. An error message appears on the display when the printer memory is full. Resolve the error to
free up space in the printer memory.
M F F
AKE SURE THAT AX ORWARDING IS DISABLED
1
From the printer control panel, navigate to:
> Setup > OK > Fax Setup > OK > Ringing and Answering >
2 Press the arrow buttons to scroll to Off, and then press
I
NCREASE THE RINGER VOLUME
If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.
OK .
OK > Fax Forward > OK
.
OK
M
AKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE
If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct
code when a fax comes in so that the printer can receive it.
1
From the printer control panel, navigate to:
> Setup > > Fax Setup > > Ringing and Answering >
OK OK
2
Copy the manual answer code that appears on the display.
Note: To increase the security, you can change your manual pickup code to a number that only you
know. You can enter up to 7 characters for your code. The valid characters are the digits 0–9 and the
characters # and *.
Cannot run the fax software
The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the
fax settings in the fax software.
M
AKE SURE A FAX DRIVER IS INSTALLED
The fax option is available for use only with the PostScript driver or the Universal Fax Driver. For
information on installing these drivers, see the Software and Documentation CD.
M
AKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a
VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings.

Wireless network troubleshooting

If you are having trouble setting up your printer on a network, print a network setup page, and then see
the comprehensive User's Guide available on the installation software CD.
Also, make sure to check the network indicator lights to verify the connection status of the printer. For
more information on the location of the network indicator lights, see"Using the printer control panel" on
page 15.

Wireless troubleshooting checklist

Before beginning to troubleshoot the wireless printer, verify the following:
• The printer, the computer, and the access point (wireless router) are all plugged in and turned on.
• The wireless network is working properly.
Try accessing other computers on your wireless network.
If your network has Internet access, then try connecting to the Internet over a wireless connection.
• Your SSID is correct.
47
> Manual Pickup Code >
OK OK