Lexmark S800 Series Service Manual
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Lexmark S800 Series Service Manual

Lexmark S800 Series Service Manual

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Lexmark S800 Series All-In-One
Machine Type 4310-VWx

Service Manual

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Summary of Contents for Lexmark S800 Series

  • Page 1: Service Manual

    Lexmark S800 Series All-In-One Machine Type 4310-VWx Service Manual...
  • Page 2 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    Lexmark S800 Series Table of contents Table of contents ............iii Safety information.
  • Page 4 Lexmark S800 Series System board with media sensor, cable, and spring removal ......4-21 Star wheel cross bar assembly removal ..........4-22 Bottom power supply cover removal .

  • Page 5: Safety Information

    Lexmark S800 Series Safety information • The safety of this product is based on testing and approvals of the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts.
  • Page 6 Lexmark S800 Series Pautas de Seguridad • La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas.
  • Page 7 Lexmark S800 Series Safety information...

  • Page 8: Preface

    Lexmark S800 Series Preface This manual contains maintenance procedures for service providers. It is divided into the following chapters: 1. General information contains a general description of the printer and the maintenance approach used to repair it. It includes printer specifications, special tools, and acronyms.

  • Page 9: General Information

    Lexmark S800 Series 1. General information The Lexmark™ S800 Series All-In-One (4310-VWx) is a letter-quality printer with the ability to copy, scan, and fax. General information...

  • Page 10: Print Specifications

    Lexmark S800 Series Print specifications Print speed Quick print: 33 ppm mono / 30 ppm color Print functions/features Standalone photo printing: • Color or black (grayscale) photo printing • Photo Menu options pop up at card insert • Print all photos •...

  • Page 11: Scanner (Image Capture) Specifications

    Lexmark S800 Series Scanner (image capture) specifications Image Capture Device (ICD) • 10 megapixel monochromatic image sensor • Up to 30 megapixel image capture Imaging modes True color: • 36 bits internal • 24 bits external Gray mode: • 36 bits internal •...

  • Page 12: Fax Specifications

    Lexmark S800 Series Fax specifications Fax type Standalone mono and color fax Paper size Send: letter and A4 Receive: legal, letter and A4 Fax resolution Mono and color support initiated via operator panel: • Standard: 100 x 100 ppi • Fine: 200 x 200 ppi •...

  • Page 13: Copy Specifications

    Lexmark S800 Series Copy specifications Copy function Standalone only Standalone copy speed Quick copy: First copy: 8 ppm mono target, 3 ppm color Additional copies: 25 ppm mono, 21 ppm color Mono copy: Standalone copy specifications • Quick: 300 X 600 dpi print, 300 X 300 ppi scan •...

  • Page 14: Media Specifications

    Lexmark S800 Series Media specifications Input tray Paper capacities Plain paper Up to 100 sheets Envelopes Up to 10 envelopes Banner Up to 20 sheets Heavy weight matte Up to 25 sheets Photo/glossy Up to 25 sheets Transparencies Up to 50 sheets...
  • Page 15 Lexmark S800 Series Media sizes (via driver) Automatic sheet feed: • Letter (8 1/2 x 11 in.) • Legal (8 1/2 x 14 in.) • Executive (7 1/4 x 10 1/2) • 4 x 6 in. • 4 x 8 in.
  • Page 16 Lexmark S800 Series Supported media sizes (standalone) • Letter • Legal • 4 x 6 in. • 4 x 8 in. • 5 x 7 in. • A4 • B5 • A5 • A6 • Hagaki • 10 x 15 cm •...

  • Page 17: Understanding The Operator Panel

    Lexmark S800 Series Understanding the operator panel Using the operator panel The operator panel functions allow you to copy, scan, fax, or print documents and photos. The operator panel features: • Power button on front panel (white LED) • 4.3” touchscreen WQVGA display with screen saver, functions via touching...
  • Page 18 Lexmark S800 Series Number Part LED/icon Function Back • Returns to the previous screen • Exits from one menu level to a higher one Touchscreen Display • Navigates the printer menus • Changes settings • Views printer messages and animation Note: The display is turned off in Power Saver mode.

  • Page 19: Maintenance Approach

    Lexmark S800 Series Maintenance approach The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the error codes, symptom tables, service checks, and diagnostic aids to determine the symptom and repair the failure.

  • Page 20: Diagnostic Information

    1. The Power button, Copy button, and Color button lights come on. 2. The following will be displayed on the LCD screen sequentially: Lexmark, Energy Star, and a bar indicating the remaining time for POST. 3. The purge pump runs simultaneously, and then shuts off.

  • Page 21: Print Engine

    Lexmark S800 Series Print engine Paper path Diagnostic information...

  • Page 22: Troubleshooting Tables

    Lexmark S800 Series Troubleshooting tables The All-In-One has the capability to report internal errors. This is accomplished by displaying the error code on the operator panel LCD. Also, some errors are reported to host through Extended NPA Device Status Alert (DSA). See Consumer Printer Division Host-Printer Communications Specification for more details on NPA and DSA.

  • Page 23: Error Code Table

    Lexmark S800 Series Error Code Table Error Name Description Action Code Technical Support Center: Print Carrier Stall The All-In-One carrier has stalled. Clear the carrier jam, and resend the print job. Service: “Carrier service checks” on page 2-14. 0101 Paper Out The All-In-One is out of paper.
  • Page 24 Lexmark S800 Series Error Name Description Action Code 010B Printhead Error The printhead has an error. Technical Support Center: Reinstall the print tanks. If the error is still there, then replace the print tanks. Check the printhead contacts to be sure that they are clean.
  • Page 25 Lexmark S800 Series Error Name Description Action Code 1100 Paper Jam There is paper jammed in the Technical Support Center: All-In-One. Clear the paper jam, and resend the print job. Service: Clear the paper jam, and resend the print job.
  • Page 26 Lexmark S800 Series Error Name Description Action Code 1201 Print Incomplete The print carrier stopped before Technical Support Center: all of the data was used. Clear any carrier jams. Unplug the All-In- One from the wall outlet, wait a few seconds, then plus the All-In-One back in and turn the power on.
  • Page 27 Lexmark S800 Series Error Name Description Action Code 1207 Paper System Error A paper system error control Technical Support Center: failure was detected. Clear the paper path. Unplug the All-In- One from the wall outlet; wait a few seconds, then plug the All-In-One back in and turn the power on.
  • Page 28 Lexmark S800 Series Error Name Description Action Code 1212 Watchdog Error Indicates printer system was Technical Support Center: reset by Watchdog timer; Unplug the All-In-One from the wall outlet; Subsystem stall failure. wait a few seconds, then plug the All-In- One back in and turn the power on.
  • Page 29 Lexmark S800 Series Error Name Description Action Code 1217 Printhead Temperature Error There is a problem determining Technical Support Center: temperature. Check and clean the contacts. If the problem persists, then replace the printhead. Service: Check and clean the contacts. If the problem persists, then replace the printhead.
  • Page 30 Lexmark S800 Series Error Name Description Action Code 120C NVRAM Error An error was detected in Technical Support Center: reading or writing NVRAM. Unplug the All-In-One from the wall outlet; wait a few seconds, then plug the All-In- One back in, and turn the power on. If the problem remains, then replace the All-In- One.
  • Page 31 Lexmark S800 Series Error Name Description Action Code 121C Internal Firmware Error Firmware encountered an Technical Support Center: unexpected condition. Unplug the All-In-One from the wall outlet; wait a few seconds, then plug the All-In- One back in, and turn the power on.

  • Page 32: Service Checks

    Lexmark S800 Series Service checks System board service checks Symptom Action Dead machine Check the power supply connector J4, pin 1 for approximately 30 V dc. If voltage is incorrect, replace the power supply. If voltage is correct, check all other connectors on “System...

  • Page 33: Carrier Service Checks

    Lexmark S800 Series Carrier service checks Symptom Action • The carrier slams • Check the encoder strip for proper installation or contamination. Clean as against the side possible. frame. • Check the carrier cable connectors on the system board. If connectors are “System board with media sensor,...

  • Page 34: Diagnostic Aids

    1. Close all open software applications. 2. From the Dock, double-click the Lexmark S800 Series folder. If the folder is not in the Dock, navigate to Finder > Applications, and double-click on the Lexmark S800 Series folder.

  • Page 35: Uninstall/Reinstall Instructions For Linux Users

    Lexmark S800 Series Uninstall/reinstall instructions for Linux users If you already have the Lexmark S800 Series printer driver installed and are experiencing any problems, follow these instructions to uninstall and reinstall your original driver. Uninstallation for DEB-based package: 1. Log in as root.

  • Page 36: Repair Information

    Lexmark S800 Series 4. Repair information This chapter explains how to make adjustments to the All-In-One and how to remove defective parts. Warning: Read the following before handling electronic parts. Handling ESD-sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, follow the instructions below: •...

  • Page 37: Removal Procedures

    Lexmark S800 Series Removal procedures The following procedures are arranged according to the name of the All-In-One part discussed. CAUTION: Unplug the power cord before removing any parts. General precautions Use caution when disassembling and reassembling components. The close proximity of cables to moving parts makes proper routing a must.

  • Page 38: Duplex And Rear Fax/Phone Cables Cover Removal

    Lexmark S800 Series Duplex and rear fax/phone cables cover removal 1. Remove the paper tray. 2. Press down on the button (A) to remove the duplex. Service Manual...
  • Page 39 Lexmark S800 Series 3. Press down on the rear fax/phone cables cover (B) to unlatch it from the rear of the printer. 4. Remove the rear fax/phone cables cover. Repair information...

  • Page 40: Right Side Cover Removal

    Lexmark S800 Series Right side cover removal 1. Place the printer on its left side. Note: Be sure to protect the printer from marring. 2. Remove the four screws (A). 3. Unsnap the right side cover, lift and remove. Service Manual...

  • Page 41: Left Side Cover Removal

    Lexmark S800 Series Left side cover removal 1. Place the printer on its right side. Note: Be sure to protect the printer from marring. 2. Press in on the power supply cover (A), and slide up to remove. 3. Press in on the red button (B) to remove the power supply.
  • Page 42 Lexmark S800 Series 4. Remove the four screws (C). 5. Unsnap the left side cover, lift and remove. Service Manual...

  • Page 43: Inner Front Cover Removal

    Lexmark S800 Series Inner front cover removal 1. Remove the right side cover. See “Right side cover removal” on page 4-5. 2. Remove the left side cover. See “Left side cover removal” on page 4-6. 3. Remove the four screws (A).

  • Page 44: Lower Front Door Removal

    Lexmark S800 Series Lower front door removal 1. Remove the right side cover. See “Right side cover removal” on page 4-5. 2. Remove the leftside cover. See “Left side cover removal” on page 4-6. 3. Remove the inner front cover. See “Lower front door removal”...
  • Page 45 Lexmark S800 Series 7. Lift the metal link (B) from its attachment to the hinge while pulling the hinge from its socket. 4-10 Repair information...
  • Page 46 Lexmark S800 Series 8. Rotate the top of the door away from the printer, and lift the door away from its bottom hinge (C). 9. Remove the lower front door. 4-11 Service Manual...
  • Page 47 Lexmark S800 Series Rear cover removal 1. Remove the right side cover. See “Right side cover removal” on page 4-5. 2. Remove the left side cover. See “Left side cover removal” on page 4-6. 3. Disconnect the rear cover from the right side of the printer.

  • Page 48: Rear Cover Removal

    Lexmark S800 Series Front door/operator panel/camera assembly removal 1. Remove the right side cover. See “Right side cover removal” on page 4-5. 2. Remove the left side cover. See “Left side cover removal” on page 4-6. 3. Remove the inner front cover. See “Inner front cover removal”...
  • Page 49 Lexmark S800 Series 8. Using a metal hook, disconnect the USB cable (D) from the system board. 9. Disconnect the front door/operator panel/camera assembly from its right side hinge (E). 4-14 Repair information...
  • Page 50 Lexmark S800 Series 10. Disconnect the front door/operator panel/camera assembly from its left side hinge (F). 11. Lift the door/operator panel/camera assembly, and remove. 4-15 Service Manual...

  • Page 51: Camera Assembly With Front Door And Operator Panel Removal

    Lexmark S800 Series Camera assembly with front door and operator panel removal 1. Remove the front door/operator panel/camera assembly. See “Front door/operator panel/camera assembly removal” on page 4-13. 2. Place the camera assembly with front door and operator panel on its face.
  • Page 52 Lexmark S800 Series 5. Place a spring hook behind the right hinge between the camera lid and tube (C), and gently pull the tube past the latch to disconnect the camera assembly. Repeat to disconnect the left side. 6. Remove the flat ribbon cable thought the opening of the top cover.

  • Page 53: Usb Connector And Cable Removal

    Lexmark S800 Series USB connector and cable removal 1. Remove the rear cover. 2. Remove the two screws (A)., and disconnect the cable (B). 3. Lift and remove the USB connector and cable. 4-18 Repair information...

  • Page 54: Fax Card Removal

    Lexmark S800 Series Fax card removal 1. Remove the right side cover. See “Right side cover removal” on page 4-5. 2. Remove the left side cover. “Left side cover removal” on page 4-6. 3. Remove the rear cover. “Rear cover removal” on page 4-12.

  • Page 55: Exit Tray Assembly Removal

    Lexmark S800 Series Exit tray assembly removal 1. Remove the right side cover. See “Right side cover removal” on page 4-5. 2. Remove the left side cover. See “Left side cover removal” on page 4-6. 3. Remove the one screw (A).

  • Page 56: System Board With Media Sensor, Cable, And Spring Removal

    Lexmark S800 Series System board with media sensor, cable, and spring removal 1. Remove the right side cover. See “Right side cover removal” on page 4-5. 2. Remove the left side cover. See “Left side cover removal” on page 4-6.

  • Page 57: Star Wheel Cross Bar Assembly Removal

    Lexmark S800 Series Star wheel cross bar assembly removal Note: • It is not necessary to remove the printhead, but doing so will give better visibility for installation. • The carrier has to be unlocked so that it can be moved to access the starwheel screws.

  • Page 58: Bottom Power Supply Cover Removal

    Lexmark S800 Series Bottom power supply cover removal 1. Place the machine on its right side. 2. Push out on the cover with the thumb until it unsnaps. 3. Slide the bottom LVPS cover out, and remove. 4-23 Service Manual...

  • Page 59: Wireless (Ina) Card Removal

    Lexmark S800 Series Wireless (INA) card removal 1. Remove the right side cover. See “Right side cover removal” on page 4-5. 2. Remove the left side cover. See “Left side cover removal” on page 4-6. 3. Remove the inner front cover. See “Inner front cover removal”...

  • Page 60: Print Engine Removal

    Lexmark S800 Series Print engine removal 1. Remove the right side cover. See “Right side cover removal” on page 4-5. 2. Remove the left side cover. See “Left side cover removal” on page 4-6. 3. Remove the rear cover. See “Rear cover removal”...

  • Page 61: Locations And Connectors

    Lexmark S800 Series 5. Locations and connectors Locations Front view Number Part Function Scanner lid Allows access to the scanner glass Scanner glass Scans, copies, or faxes photos and documents Scanner clip Holds photos, cards, or other small media in place...

  • Page 62: Rear/Inside Views

    Lexmark S800 Series Rear/inside views Number Part Function Customer support label Identifies the model number of the printer, the customer support hot line, the ink tank information, and the MAC address Front door Accesses the ink cartridges Printhead access door...

  • Page 63: Base View

    Lexmark S800 Series Base view Number Part Function Power supply with port Connects the printer to or disconnects the printer from a power source Power supply cover Protects the power supply Locations and connectors...

  • Page 64: System Board

    Lexmark S800 Series System board Service Manual...

  • Page 65: System Board Connections

    Lexmark S800 Series System board connections Connector Description Paper pick motor Transport carrier motor Paper feed motor Power supply Maintenance motor Not used Not used INA card Operator panel Fax card USB (from host) Cardreader Touch screen PictBridge Carrier Carrier...

  • Page 66: Preventive Maintenance

    Lexmark S800 Series 6. Preventive maintenance This chapter describes procedures for printer preventive maintenance. Follow these recommendations to help prevent problems and maintain optimum performance. Lubrication specifications Lubricate only when parts are replaced or as needed, not on a scheduled basis. Use grease to lubricate the following: •...

  • Page 67: Parts Catalog

    Lexmark S800 Series 7. Parts catalog How to use this parts catalog The following legend is used in the parts catalog: Asm- Units/ Units/ Description Index mach • Asm-index: Identifies the assembly and the item in the diagram. For example, 2-1 indicates assembly 2 and item number 1.

  • Page 68: Assembly 1: Covers

    Lexmark S800 Series Assembly 1: Covers Service Manual...
  • Page 69 Camera assembly (not included with print engine) DOP0085 Camera and front door assembly (not included with print engine) 3062153 Rear fax cables cover 3061264 Duplex unit *Part numbers are for internal use only. They cannot be ordered from Lexmark. Parts catalog...

  • Page 70: Assembly 2: Electronics

    Lexmark S800 Series Assembly 2: Electronics Service Manual...
  • Page 71 3062395 RFID with bracket 3062367 Encoder strip 3061226 Main controller board 3061883 Fax card 3062260 Star wheel cross bar assembly 3062142 USB connector with cable *Part numbers are for internal use only. They cannot be ordered from Lexmark. Parts catalog...

  • Page 72: Index

    Lexmark S800 Series Index DOP0074 Print engine (excludes system board, fax card, RFID card, XT) 1-11 Acronyms DOP0075 Power supply bottom cover (black) DOP0076 Inner lower front door assembly Diagnostic aids Test mode DOP0078 Camera assembly Uninstall/reinstall instructions for Linux users...

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4310-vw series

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