A Program Stops Responding; A Program Crashes Repeatedly; A Solid Blue Screen Appears; Other Software Problems - Dell bpcwcsn_5 - OptiPlex - 740 User Manual

A program stops responding

E —
N D T H E P R O G R A M
Press <Ctrl><Shift><Esc> simultaneously.
1
Click Applications.
2
Click the program that is no longer responding.
3
Click End Task.
4

A program crashes repeatedly

NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N

A solid blue screen appears

T
U R N T H E C O M P U T E R O F F
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.

Other software problems

C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R
T R O U B L E S H O O T I N G I N F O R M A T I O N
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B
A C K U P Y O U R F I L E S I M M E D I A T E L Y
U -
S E A V I R U S S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E
S
A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E
Start
M E N U
— If necessary, uninstall and then reinstall the program.
— If you are unable to get a response by pressing a key on your keyboard or
—
, , CD
F L O P P Y D I S K S O R S
Solving Problems
317