A Program Stops Responding; A Program Crashes Repeatedly; A Program Is Designed For An Earlier Windows Operating System; A Solid Blue Screen Appears - Dell XPS 710 Owner's Manual

Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the
power button for at least 8 to 10 seconds, until the computer turns off, and then restart your computer.

A program stops responding

End the program —
1. Press <Ctrl><Shift><Esc> simultaneously to access the Windows Task Manager.
2. Click the Applications tab.
3. Click to select the program that is no longer responding.
4. Click End Task.

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a floppy disk or CD.
Check the software documentation —

A program is designed for an earlier Windows operating system

Run the Program Compatibility Wizard —
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows XP operating system
environments.
1. Click Start, point to All Programs® Accessories, and then click Program Compatibility Wizard.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.

A solid blue screen appears

Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the
power button for at least 8 to 10 seconds, until the computer turns off, and then restart your computer.

Other software problems

Check the software documentation or contact the software manufacturer for troubleshooting information —
Ensure that the program is compatible with the operating system installed on your computer.
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Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation
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for information.
Ensure that the program is installed and configured properly.
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Verify that the device drivers do not conflict with the program.
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If necessary, uninstall and then reinstall the program.
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Back up your files immediately
If necessary, uninstall and then reinstall the program.