Submitting Information To Novell - Novell LINUX ENTERPRISE SERVER 11 - ADMINISTRATION Administration Manual

To see a complete feature list, run:
supportconfig -F
• Use the -u and -r options to upload a supportconfig tarball with the associated
service request number. For example, if you have opened a service request with
Novell and the tracking number is 12345678901, run the following:
supportconfig -ur 12345678901

2.3 Submitting Information to Novell

You can use the YaST Support module or the supportconfig command line utility to
submit system information to Novell. When you experience a server issue and would
like Novell's assistance, you will need to open a service request and submit your server
information to Novell. Both YaST and command line methods are described.
Procedure 2.1 Submitting Information to Novell with YaST
1 Open the URL
2 Write down your 11 digit service request number. The following examples will
3 Click on Create report tarball in the YaST Support module window.
4 Select the Use custom radio button. Proceed with Next.
5 Enter your contact information, fill in Novell 11 digit service request number
12 Administration Guide
http://www.novell.com/center/eservice
a service request number.
assume the service request number is 12345678901.
and include Novell's upload target URL.
• For the secure upload target, use:
upload?appname=supportconfig&file={tarball}.
• For the normal FTP upload target, use:
incoming.
https://secure-www.novell.com/
ftp://ftp.novell.com/
and create