Novell LINUX ENTERPRISE SERVER 11 - ADMINISTRATION Administration Manual page 27

Proceed with Next. Information gathering starts. After the process is finished,
continue with Next.
6 Review the data collection and use Remove from Data to remove any files you
want excluded from the tarball uploaded to Novell. Continue with Next.
7 By default, a copy of the tarball will be saved in /root. Confirm you are using
one of the Novell upload targets described above and the Upload log files tarball
into URL is activated. Finish with Next.
8 Click Finish.
Procedure 2.2 Submitting Information to Novell with supportconfig
1 Open the URL
a service request number.
2 Write down your 11 digit service request number. The following examples will
assume the service request number is 12345678901.
3 Servers with Internet connectivity:
3a To use the default upload target, run:
supportconfig -ur 12345678901
3b For the secure upload target, use the following on one line:
supportconfig -r 12345678901 -U
'https://secure-www.novell.com/upload?appname=supportconfig&file={tarball}'
4 Servers without Internet connectivity
4a Run the following:
supportconfig -r 12345678901
4b Manually upload the /var/log/nts_SR12345678901*tbz tarball to
Novell's FTP server (ftp://ftp.novell.com/incoming).
http://www.novell.com/center/eservice
Gathering System Information for Support
and create
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