Gathering System Information For Support; Novell Support Link Overview - Novell LINUX ENTERPRISE SERVER 11 - ADMINISTRATION Administration Manual

Gathering System Information
for Support
Once a problem arises, supportconfig can be used to collect system information.
Such information can be, for example, the current kernel version being used, the hard-
ware, RPM database, partitions and others. The result is used to help the Novell Support
Center find your problem.

2.1 Novell Support Link Overview

Novell Support Link (NSL) is new to SUSE Linux Enterprise Server. It is a tool that
gathers system information and allows you to upload that information to another server
for further analysis. Novell Support Center uses Novell Support Link to gather system
information from problematic servers and sends the information to Novell's public FTP
server. System information gathered includes: current kernel version being used, the
hardware, RPM database, partitions, and more. The result is used to help the Novell
Support Center resolve your open service request.
There are two ways to use Novell Support Link:
1. Use the YaST Support module.
2. Use the command line utility supportconfig.
The YaST Support module calls supportconfig to gather system information.

Gathering System Information for Support

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