Ethernet Cable Troubleshooting Tips; If Va Freezes During File Transfers - AMX VISUALARCHITECT 1.1 Manual

Appendix A: Troubleshooting and Support
FIG. 125 Manage Other Devices page

Ethernet Cable Troubleshooting Tips

Look for the following things when troubleshooting Ethernet:

If VA Freezes During File Transfers

If VA appears to hang up during a file transfer operation, it is likely due to an incorrect System Number
assignment.
The symptom is that File Transfer 2 indicates an error, but the Progress bars seem to indicate activity,
and the Cancel button is disabled so there's no obvious way to terminate the transfers.
To un-hang VA in this situation:
1. Right-click on the File Transfer task bar icon, and select SHOW. This opens the File Transfer 2
application dialog.
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With 10Base-T & 100Base-T, verify the cable being used has the correct number of twists to
meet the data grade specifications.
Electrical interference can be caused by tying the network cable together with monitor and
power cords. Outside interference also can be caused by fluorescent lights, electric motors,
and other electrical devices.
Make sure the connectors are both pinned properly and crimped tightly.
Check the cable lengths to make sure that distance specifications are not exceeded.
If excess shielding on the coax cable is exposed, it may be inadvertently grounding out the
connector.
Check for missing terminator(s) with improper impedance ratings.
An incorrect System Number assignment will cause all transfers to time-out, giving the
appearance of a freeze-up.
The System Number is assigned as a device property for the Central Controller (default = 1).
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VisualArchitect v1.1