Appendix A: Troubleshooting And Support; Overview; Troubleshooting - Dddp Devices - AMX VISUALARCHITECT 1.1 Manual

Appendix A: Troubleshooting and Support

Overview

AMX provides several useful Troubleshooting tools. In NetLinx systems you can use Terminal, Telnet,
or the Master's browser-based UI. More information on these tools is available within both the Software
Installation and AMX Technical Publications sections of the AMX website.

Troubleshooting - DDDP Devices

There are two error messages that might be received from the NetLinx Master under the following
project conditions:
Error Message:
DynamicDeviceDetector.retrieveUrlJar: missing filename in URL response
DynamicDeviceDetector.retrieveDriverDependencies: failed to retrieve dependencydevicesdkrt.jar
This message indicates that the following requires system file is missing from the Master:
"devicesdkrt.jar"
Error Message:
DynamicDeviceDetector.retrieveUrlJar: missing filename in URL response
DynamicDeviceDetector.retrieveDriverDependencies: failed to retrieve dependencysnapirouter.jar
This message indicates that the following requires system file is missing from the Master:
"snapirouter.jar"
Solution:
Copy the missing files to the Master, via the Master's built-in web UI:
1. In your web browser (i.e.: Internet Explorer or compatible), enter the following URL:
http://masters-ip/ (example: http://123.45.6.78/)
to access the Master's built-in web interface.
2. Open the Manage Other Devices page: click on the Manage Other Devices link (from within the
System Settings section of the Navigation frame - see FIG. 125).
3. In the Manage Device Modules section of this page, select the Browse button (next to Select File To
Upload).
4. Locate and select the file: devicesdkrt.jar.
By default, VA copies these files to the following directory:
Program Files\Common Files\AMXShare\Duet\Bundle
5. Select Upload File.
6. Select the Browse button (next to Select File To Upload).
7. Locate and select the file: snapirouter.jar.
8. Select Upload File.
VisualArchitect v1.1
CONFIDENTIAL AND PROPRIETARY. COPYRIGHT, AMX LLC, 2006
The Project loaded on the Master uses only DDDP devices (that is, there are zero non-DDDP
devices in the project).
The Master has not been loaded with code files that refer to non-DDDP devices.
In this situation the following errors are visible, if you have connected to the Master via telnet,
and have messaging turned on (MSG ON):
Appendix A: Troubleshooting and Support
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