Troubleshooting - Xerox DocuMate 3220 User Manual

Troubleshooting

In addition to the troubleshooting information contained in this section, please see the Readme file on
your installation DVD. The Readme file contains additional information that may help you diagnose
problems with the scanner. Also visit our web site at
information.
Problem: The scanner won't scan. What's wrong?
Check for one of these possible problems:
• Is a cable loose or not plugged in securely? Inspect all cable connections. Make sure all the
cables are plugged in securely.
• Is the scanner's status light on? Turn on the scanner's power. If the status light doesn't come on,
plug the power supply into another electrical outlet.
• Did you restart the computer after installing the software? If you didn't restart the computer, it
may not have loaded all of the software files. Try restarting your computer.
• Did you select another TWAIN source for acquiring images? If you use multiple TWAIN devices
with your computer, you may have selected another source for images. Start the PaperPort
software and make sure TWAIN:Xerox DocuMate 3220 is selected as your scanner.
Problem: I got the error message: PaperPort cannot allocate enough memory to perform internal
critical operations.
Close any other active applications so that additional memory is available. If you click Continue,
PaperPort moves the file to the PaperPort data directory and renames the file with the prefix "bad."
This allows you to recover the file later. To recover the file, import it into PaperPort by using the Import
command in the File menu.
Problem: The installation will not complete successfully.
A likely cause is that some driver programs are already installed on your computer for another scanner.
They are interfering with the installation and One Touch options, and you need to remove those other
drivers and re-install your Xerox DocuMate 3220 scanner. Please see the documentation that you
received with the other scanner for the steps to remove its driver programs. After uninstalling the other
scanner's driver programs, uninstall One Touch using the steps on page 161 then install One Touch
following the instructions in the Installation chapter.
Problem: Paper is jamming constantly in the ADF.
To reduce the number of paper jams, smooth and straighten the paper before scanning, and adjust the
guides to the paper size. Paper fed into the ADF at an angle can cause the feed mechanism to jam. If
paper jams are occurring more frequently, try cleaning the roller with a soft cloth dampened with
Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear worn and will also cause
issues feeding paper. See
instructions.
Problem: The ADF won't feed pages properly.
158 Xerox DocuMate 3220
User's Guide
Cleaning the Automatic Document Feeder
www.xeroxscanners.com
on page 151 for cleaning
for additional technical