Xerox DocuMate 3220 User Manual page 160

In all cases, you should turn off the scanner and check the scanner setup. Make sure the USB cable is
plugged into the scanner and computer. Make sure the power cord is plugged into the scanner and into
a wall outlet or USB port.
Error
Code Problem Description
4 Paper jam.
5 Multiple Feed.
6 ADF Cover Open.
1 or 7 The lamp in the scanner body
has malfunctioned.
2 or 8 The lamp in the duplex module
has malfunctioned.
All Other An internal part in the scanner
Codes may have malfunctioned.
160 Xerox DocuMate 3220
User's Guide
Solution
Clearing Paper Jams
See
Multiple pages have fed through the scanner at one time. Open
the ADF door and remove the pages from the scanner. Make sure
the pages are not stuck or taped together before loading them in
the ADF.
The ADF door is not fully closed. Press gently on the ADF door until
you hear it click closed.
This usually occurs after a paper jam. Turn the scanner off, then
back on again. If the problem persists, turn off the scanner, re-start
the computer, then turn the scanner on.
This usually occurs after a paper jam. Turn the scanner off, then
back on again. If the problem persists, turn off the scanner, re-start
the computer, then turn the scanner on.
Turn off the power to your scanner, then turn it back on. If the
problem persists, re-boot your computer. If the problem still
persists, contact Xerox Technical Support.
on page 149.