Error Light Troubleshooting Codes - Xerox DocuMate 3220 User Manual

A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at an
angle, or multiple pages to feed at the same time. Try cleaning the roller first. See
Automatic Document Feeder
need to be replaced. See
pad.
Problem: The paper jams about halfway through the scan.
Check the Flatbed glass to make sure no items are on it when you scan from the ADF. Multiple items
placed on the Flatbed glass will raise the lid slightly, thus preventing the pages feeding through the
ADF from touching the glass. When that occurs, the pages are unable to feed back out of the ADF and
the pages can jam.
Problem: The scans from the ADF are always crooked.
Make sure to align the paper guides to the edges of the paper. If you are scanning small items that are
smaller than the paper guides' minimum adjustment, scan these items on the Flatbed glass instead.
Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when the
USB cable is plugged back in.
Unplug the power cable from the scanner, and then plug it back in.
If the scanner does not reconnect:
1. Unplug the power cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power cable back in.

Error Light Troubleshooting Codes

The status light indicates the current state of the scanner. Descriptions of the most common patterns
are listed below. Contact Xerox Technical Support if you experience a different blinking pattern.
Normal Operation
• Blinking blue: indicates the scanner is waking up from power saving and preparing to scan.
• Steady blue: indicates the scanner is ready to scan.
• Steady red: the scanner is busy scanning or it is not connected to the computer.
Error Codes
If your scanner experiences hardware problems, the status light turns red and will blink a specific
number of times, the status light will blink red, and the LED flashes an "E" then the error code number.
on page 151. If that doesn't solve the problem, the pad assembly may
Replacing the ADF Pad Assembly
Cleaning the
on page 154 for the steps to replace the
Xerox DocuMate 3220 159
User's Guide