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Xerox
DocuMate
6710
Restoring the Default Shading Adjustment
You can reset the shading adjustment to the factory default setting if completing a shading
adjustment does not improve the image quality.
1.
Open the scanner User Utility application.
2.
On the main window click on the User Shading... button.
3.
Click on the Restore Default button.
4.
Click on OK to restore the factory default adjustment.
5.
When the adjustment has been restored, click on OK to close the User Utility shading restore
window.
Troubleshooting
Problem: The scan speed is slow.
The scanner could be connected to a USB 1.1 connection. Connect the scanner to USB 2.0 or 3.0.
Problem: Documents do not begin scanning.
This could be caused by the document not being loaded properly.
Problem: The ADF door cannot be opened.
Ensure the shipping screw has been removed from the scanner. See "Unpack the Scanner" on
page 4-1 for more information.
Problem: The scanner won't scan. What's wrong?
Check for one of these possible causes:
•
Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure
the cables are plugged in securely.
•
Is the scanner's status light on? Turn on the scanner's power. If the status light doesn't
come on, plug the power supply into another electrical outlet. If you are using a UPS battery
back-up or power strip, try plugging the scanner directly to a wall outlet.
•
Did you restart the computer and scanner? If the scanner gets a paper jam, or looses
connection because of an error, try restarting your computer and power cycling the scanner.
•
Did you plug the scanner into a USB hub? If you're using a USB hub to connect the scanner
try plugging the scanner's USB cable directly to the back of the computer. It is not
recommended that you use the scanner with a USB hub, if you are using a hub, the hub must
have its own power supply.
6-24
Maintenance
User Guide
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