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9. Help
Problem
I cannot scan.
The document is not fed
into the fax machine when
using the unit as a
scanner.
Even after clicking
[Cancel], scanning
continues.
I cannot find the fax
machine as the target
device from the list when
using PC FAX and Remote
Control.
A printing error occurred
while using PC FAX and
Remote Control.
Multi-Function Station
does not work properly.
The fax sending from the
computer has been
completed, but the other
party cannot receive the
document.
66
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Cause & Solution
L When scanning at a high resolution, a large amount of available
memory is required. If your computer warns of insufficient memory,
close other applications and try again.
L The fax machine is in use. Try again later.
L There is not enough space on the hard disk. Delete unnecessary
files and try again.
L Restart the computer, and try again.
L Check the connection between the computer and the fax machine
(page 43).
L You attempted to scan a document longer than the paper size
which you set. Change the setting or divide the document into the
appropriate paper size, and try again.
L If you use the Fast User Switching feature in Windows XP, make
sure no other users are logged in to your computer.
L Remove the document and re-insert it.
L Please wait. It may take a while for the cancel request to be
accepted.
L The fax machine will be displayed after the printer driver has been
installed.
L The printer driver is used for PC FAX and Remote Control. The
transmission error will be displayed as the printing error.
L If you connect the USB cable to USB hub, connect it to the USB
port of your computer directly.
L Make sure you have installed the latest Service Pack available for
the version of Windows installed on your computer. See the
Microsoft web site for details.
L Confirm the BIOS setting of your computer, and select USB port
mode. Please refer to your computer operating instructions or
consult the manufacturer.
L If you have any other multifunction softwares installed on your
computer, uninstall them.
L If you use the Fast User Switching feature in Windows XP, make
sure no other users are logged in to your computer.
L Check that your computer has enough memory and hard disk
space. If your computer warns of insufficient memory, close other
applications. If there is not enough space on the hard disk, delete
unnecessary files.
L The transmission error may be occurred in the fax machine. Check
the confirmation report in the journal from Remote Control.
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