Cisco ME-C3750-24TE-M Hardware Installation Manual page 26

Obtaining Technical Assistance
Opening a TAC Case
TAC Case Priority Definitions
Catalyst 3750 Switch Hardware Installation Guide
xxiv
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID
and password. If you have a valid service contract but do not have a login ID or
password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the
fastest way to open P3 and P4 cases. (Your network is minimally impaired or you
require product information). After you describe your situation, the TAC Case
Open Tool automatically recommends resources for an immediate solution. If
your issue is not resolved using these recommendations, your case will be
assigned to a Cisco TAC engineer.
For P1 or P2 cases (your production network is down or severely degraded) or if
you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC
engineers are assigned immediately to P1 and P2 cases to help keep your business
operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
To ensure that all cases are reported in a standard format, Cisco has established
case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your
business operations. You and Cisco will commit all necessary resources around
the clock to resolve the situation.
Preface
78-15136-02