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required for covered services, license plate number,
and your location, including the telephone number from
which you are calling. Briefly describe the nature of
the problem and answer a few simple questions. You
will be given the name of the service provider and
an estimated time of arrival. If you feel you are in an
unsafe situation, please let us know. With your consent,
we will contact local police or safety authorities.
If Unable to Contact Roadside Assistance
If you are unable to contact Roadside Assistance or
unable to provide a valid Vehicle Identification Number
(VIN), and you obtain towing services on your own, you
may submit your original receipts from the licensed
towing or service facility, for services rendered within
30 days of the occurrence. Be sure to include your
VIN, odometer mileage at the time of service, and
current mailing address. We will process the claim
based on vehicle and service eligibility. If eligible, we
will reimburse you for the reasonable amount actually
paid, based on the usual and customary charges for
that service in the area where they were provided. FCA
US LLC's determination relating to reimbursement is
final. Correspondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms
or discontinue the Roadside Assistance Program at
any time. The Roadside Assistance program is subject
to restrictions and conditions of use, which are
determined solely by FCA US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch
a service provider to use your vehicle's temporary spare
tire (if equipped) as recommended in your Owner's
Manual. This is not a permanent flat tire repair.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry about
being stranded. We will dispatch a service provider to
provide you with a battery jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen
locks are keeping you from getting on your way, help
is just a phone call away. This service is limited to
providing access to the vehicle's seating area. It does
not cover the cost of replacement keys.
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as a
result of a mechanical breakdown, Roadside Assistance
will dispatch a towing service to transport your vehicle
to the closest authorized FIAT® dealer.
FCA US LLC C
C
USTOMER
ENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (888) 242-6342
FCA C
I
. C
C
ANADA
NC
USTOMER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983
French
I
M
C
N
EXICO
ONTACT
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, CDMX
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
P
R
UERTO
ICO
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (888) 242-6342
C
A
USTOMER
SSISTANCE
O
S
I
R
PEECH
MPAIRED
To assist customers who have hearing difficulties,
the manufacturer has installed special TDD
(Telecommunication Devices for the Deaf) equipment
at its customer center. Any hearing or speech
impaired customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the United States,
can communicate with the manufacturer by dialing
1-800-380-CHRY.
ENTER
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service
CUSTOMER ASSISTANCE
209
A
U.S. V
I
ND
IRGIN
SLANDS
F
T
H
OR
HE
EARING
(TDD/TTY)
10
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