Users Cannot Access The Nsa-2400 - ZyXEL Communications NSA-2400 User Manual

9.4 Users Cannot Access The NSA-2400

A local user cannot access a share
• Check that the NSA is turned on and connected to the network. The local user should try
to ping the NSA or use the NDU to discover it.
• The local user should check that he entered his login name and password correctly.
• Check if the share exists and has the correct access settings for this user.
• Check if the share has an ANONMYOUS or EVERYONE access right. If the user is
already logged into a share using her username and password, she will NOT be able to
access a share that has ANONYMOUS CIFS or ANONYMOUS FTP only access rights
(as these require 'no login'). In this case she should log out and try to access the share
again without logging in. See
• Check if the shared folder is a subfolder of another (parent) share. Check that the parent
share's access rights do not conflict with the subfolder share. It is recommended that you
do not create subfolder shares.
• Check if the user belongs to a group with conflicting access rights. DENY always takes
precedence. If you allow a user FULL access to a share but set his group to DENY, then
he will NOT be able to access the share.
• The local user should check if there are any existing mapped network drives to the NSA.
He may need to disconnect existing CIFS connections as new CIFS connection may use
previously-saved login information that may be different to NSA-2400 login.
• Check that the volume in which the share resides, exists and is not down or degraded. If
the volume is down or degraded, then please see
• If the user is using DFS links, then he can only access the NSA using CIFS and not FTP.
A domain user can't access a share.
In addition to the checks listed previously for local users, you can perform these checks for
domain users.
• Check that the domain controller is turned on.
• Check that the NSA-2400 time is synchronized with the domain controller. If the NSA
time is set manually, make sure that the domain controller is also set manually to the same
time. If the NSA is using a time server, make sure the domain controller is using the same
time server and refresh the time on both devices. You could use your domain controller as
your time server if it has this function. Select Set My Own Timeserver and then enter the
domain controller's IP address in Time Server Address. You can then in turn, set your
domain controller to use another time server on the Internet so that its time is accurate with
the rest of the world.
NSA-2400 User's Guide
Section 4.8.4 on page 65
Section 9.2 on page
Chapter 9 Troubleshooting
for more details.
129.
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