ZyXEL Communications NSA-2400 User Manual page 134

Chapter 9 Troubleshooting
My NSA-2400 is in Maintenance Mode.
If you deleted the default volume and didn't create another volume, or you don't have an
internal hard disk installed, you will see a Maintenance Mode screen. In Maintenance
Mode, you MUST create an internal volume before you can use the NSA-2400.
A non-admin user wants to change her password.
Non-admin users can change their passwords directly. See
on how to do that.
I cannot see or access the Login screen in the web configurator.
• Make sure you are using the correct IP address.
• The default IP address is 192.168.1.3.
• If you changed the IP address, use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for
• Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and
• Make sure your Internet browser does not block pop-up windows and has JavaScripts and
Java enabled. See the
• Make sure your computer is in the same subnet as the NSA-2400.
• Reset the device to its factory defaults, and try to access the NSA-2400 with the default IP
address. See
• If the problem continues, contact the network administrator or vendor.
I can see the Login screen, but I cannot log in to the NSA-2400.
• Make sure you have entered the user name and password correctly. The default user name
is admin, and the default password is 1234. These fields are case-sensitive, so make sure
[Caps Lock] is not on.
• Make sure that another administrator is not already logged in. Only one administrator can
log into the NSA-2400 at any one time.
• Turn the NSA-2400 off and on.
• If this does not work, you have to reset the device to its factory defaults. See
on page 38
134
I forgot the IP address for the NSA-2400.
Section 1.1.1 on page
Pop-up Windows
Section 2.7 on page 38
for detailed information on the reset button.
Section 4.4.3 on page 58
26.
appendix.
for detailed information on the reset button.
for details
Section 2.7
NSA-2400 User's Guide