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ices. After the deactivation of eCall, automatic
emergency call and manual emergency call will
not be available.
The vehicle must be switched on before an auto-
matic emergency call can be made.
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eCall is activated at the factory.
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eCall can be deactivated by an authorized
Mercedes-Benz dealer. Please note that in the
event ownership of the vehicle is transferred
to another owner in its deactivated state,
eCall will remain deactivated unless the new
owner visits an authorized Mercedes-Benz
dealership to reactivate the system.
Overview of the Mercedes-Benz emergency call
system
eCall can help to reduce the time between an
accident and the arrival of emergency services at
the site of the accident. It helps locate an acci-
dent site in places that are difficult to access.
However, even if a vehicle is equipped with eCall,
this does not mean the system is ON. As such,
eCall does not replace dialing 911 in the event of
an accident.
An emergency call can be made automatically or
manually.
Only make emergency calls if you or others are in
need of rescue. Do not make an emergency call in
the event of a breakdown or a similar situation.
Messages on the display
SOS NOT READY: the vehicle is not on or eCall not
available.
During an active emergency call, <schar> appears
in the display.
You can find more information on the regional
availability of eCall at: https://www.mercedes-
benz-mobile.com/extra/ecall/
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If there is a malfunction of the emergency call
system, the loudspeakers, microphone, air
bag or the SOS button, for example, are
faulty.
You can recognize a malfunction in the emer-
gency call system by the following displays:
A corresponding message will also appear
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in the driver's display.
The SOS button lights up red continuously.
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MBUX multimedia system 367
Triggering an automatic Mercedes-Benz emer-
gency call
Requirements:
The vehicle is switched on.
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The starter battery is sufficiently charged.
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The Mercedes-Benz emergency call system trig-
gers an emergency call automatically in the fol-
lowing cases:
After activation of the restraint systems such
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as air bags or Emergency Tensioning Devices
after an accident
After an automatically initiated emergency
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stop by Active Emergency Stop Assist
The emergency call has been made:
A voice connection is made to the Mercedes-
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Benz emergency call center.
A message with accident data is transmitted
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to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
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