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You can use the following services via the multi-
media system and the overhead control panel, for
example:
Accident and Breakdown Management (me
R
button or situation-dependent display in the
multimedia system)
Mercedes-Benz Emergency Call System (auto-
R
matic emergency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call center are available to you around the
clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
(
page 359).
/
You can also call the Mercedes-Benz Customer
Center using the multimedia system
(
page 360).
/
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, first call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use the
Mercedes-Benz emergency call system
(
page 367).
/
Please note the Mercedes me connect terms of
use and the data protection information for
Mercedes me connect. You can find these in your
Mercedes me user account.
Further information about Mercedes me connect
services can be obtained in the Mercedes me Por-
tal: https://me.secure.mercedes-benz.com
▌Information on Mercedes me connect Accident
and Breakdown Management
%
Accident and Breakdown Management is not
available in every country. Contact an author-
ized Mercedes-Benz Center to find out
whether this function is available in your coun-
try.
The Accident and Breakdown Management can
include the following functions:
Supplement to the Mercedes-Benz emergency
R
call system (
page 367)
/
If necessary, the contact person at the
Mercedes-Benz emergency call center for-
wards the call to Mercedes me connect Acci-
MBUX multimedia system 363
dent and Breakdown Management. Forward-
ing the call is however not possible in all coun-
tries.
Breakdown assistance by a technician on
R
location and/or the towing away of the vehicle
to the nearest authorized Mercedes-Benz Cen-
ter
You may be charged for these services.
Addition to the emergency guide after auto-
R
matic accident or breakdown detection
(
page 360)
/
In the event of a breakdown or accident, fur-
ther vehicle data is sent which enables optimal
support by the Mercedes-Benz Customer Cen-
ter and the authorized service partner or
breakdown assistance.
Addition to the Mercedes me connect service
R
Telediagnostics
With the Telediagnostics function, specific
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are subject
to diagnostics.
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