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11. Warranty, service
The warranty conditions are listed below.
Warranty certificate
valid for Germany and Austria.
The following conditions, which describe the require-
ments and scope of our warranty service, do not affect
the seller's warranty obligations under the purchase
contract with the end user. We provide a warranty for
the devices subject to the conditions below:
Subject to the following conditions, we will remedy free
of charge any defects in the device that are demonstra-
bly due to a material and/or manufacturing defect, if
they are reported to us immediately upon discovery and
within 24 months of delivery to the end user or, in case
of commercial use, within 12 months of delivery. If the
defect becomes apparent within 6 months of delivery, it
is presumed to be a material or manufacturing defect.
This device is only covered by this warranty if it is
bought from a company in a member state of the Euro-
pean Union, it is operated in Germany or Austria at the
time the defect manifests itself and the warranty ser-
vices can be provided in Germany or Austria.
Defects that we accept as being covered by the war-
ranty will be remedied by either repairing the defective
parts free of charge or replacing them with faultless
parts at our discretion. We will not bear any extraordi-
nary costs of remedying defects due to the device's
type or location of use. The end user must ensure that
the device is freely accessible. Removed parts that we
take back become our property. The warranty period for
repairs and spare parts ends with the end of the original
warranty period for the device.
Service
The Robert Bosch Hausgeräte GmbH services
Dimplex devices on our behalf.
When you contact our after-sales service, please have
the following information at hand:
You address and phone number,
Product no. (E no.), see type plate,
Production date (PD), see type plate,
Complaint - what is not working?
Germany
Phone:
Fax:
Email (spare parts):
Austria
Phone:
Fax:
Email (spare parts):
EN-24
+ 49 89 69 339 339
+ 49 89 20 355 199
spareparts@bshg.com
+ 43 810 240 260
+ 43 605 755 1212
hausgeraete.et@bshg.com
6721873500 (2023/07)
The warranty does not cover easily breakable parts
which only have an insignificant effect on the value or
usability of the device. The original receipt with pur-
chase and/or delivery date must be shown.
To obtain a warranty for underfloor heating mats, the
test report included in the design documentation or in-
stallation instructions must be completed and sent to
the address below within four weeks of the installation
of the heating system.
A warranty is not valid if the end user or a third party has
not observed the relevant VDE regulations, the regula-
tions of the local utility company or our installation and
operating instructions. Any improper modifications and
work carried out by the end user or third parties voids
any liability for the resulting consequences. The war-
ranty covers parts acquired from the supplier. Parts not
purchased from the supplier and device or system de-
fects that can be traced back to parts not purchased
from the supplier are not covered by the warranty.
If the defect cannot be rectified or we refuse or unrea-
sonably delay the rectification of the defect, the manu-
facturer will either deliver a replacement free of charge
or pay compensation for the diminished value. In the
event of a replacement delivery, we reserve the right to
claim an appropriate usage charge for the previous
usage period. Further or other claims, in particular those
for compensation for damage occurring outside the de-
vice, are excluded unless liability is mandated by law. In
the event of liability under section 478 of the German
Civil Code, the maximum amount of the Supplier's liabil-
ity is limited to the Supplier's service charges.
Contact
Glen Dimplex Deutschland GmbH
Am Goldenen Feld 18
95326 Kulmbach
Phone: +49 9221 709 700
Fax: +49 9221 709 701
Email: elektroheizung@dimplex.de
DEE 1521, DEE 2127
www.dimplex.de
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