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10 Warranty
The tank is guaranteed against breakage for
a period of five years, starting from the date
of purchase. The appliance must be registered
with Dimplex and can be done so quickly online
by visiting www.dimplex.co.uk/register. In the
absence of registration documentation, the date
of manufacture will be used to determine the start
date. If the tank is broken, the whole appliance
will be replaced.
The other parts are guaranteed for a two year
period starting from the date the appliance was
activated, if the warranty voucher was sent
back to the manufacturer. In the absence of this
document, the date of manufacture will be used to
determine the start date.
The appliance is guaranteed against all
manufacturing defects, provided that it was
installed by a qualified professional using our
instruction manuals.
A defective part does not warrant the whole
appliance being replaced.
The warranty only extends to parts which we
identify as having been defective at manufacture.
If necessary, the part or product should be
returned to the manufacturer but only with
prior agreement from our technical department.
Labour, transport and packaging costs are the
responsibility of the user. Repairs on a device will
not result in compensation. The parts warranty
ends at the same time as the
appliance warranty.
The warranty only applies to the appliance and its
components and excludes any part or installation
external to the appliance.
Regular maintenance of the appliance by a trained
professional is essential for ensuring sustained
use and durability. In the absence of regular
maintenance, the warranty will not apply.
If an appliance is presumed to have been
the cause of any damage, the appliance and
the damage must be left as they are and not
tampered with.
10.1 Warranty Limits
10.1.1
Exclusion from Warranty
10.1.1.1 Use
Cases where warranty (unlimited) is void :
- Water supply being other than cold domestic water,
(such as excessive water hardness), or which has
particularly hostile or abnormal properties which do
not comply with the national rules and current
standards.
- The appliance being switched on before it is filled.
10.1.1.2 Handling
Cases (unlimited) where warranty is void:
- Any damage sustained by impacts or falls during
handling after delivery from the factory.
- Deterioration in the condition of the appliance
after handling where the instructions in the manual
have not been followed.
- Damage occurring in the appliance when it has been
switched on less than an hour after it has been leaning
to the side or laid flat.
10.1.1.3 Installation Site
Cases (unlimited) where the warranty is void:
- Placing the appliance where it can be subject to ice or
other bad weather conditions.
- Non-compliance with the instructions in the manual
when installing the appliance.
- Installing the appliance on a surface which cannot
bear its weight when it contains water.
- Installing the appliance in a room with surface area of
less than 20m² where there is no piping for air intake
and rejection.
- Installing the appliance at a tilted angle which does
not allow condensates to flow out correctly.
-Costs incurred by access difficulties are not the
manufacturer's responsibility.
10.1.1.4 Electrical Connections
Cases (unlimited) where the warranty is void:
- Faulty electrical connection which does not comply
with the current national installation standards.
- Not following the connection diagrams in the
instruction manual.
- Power supply being significantly under or over the
required voltage.
- This appliance is for domestic use only. The warranty
does not cover its use in commercial applications
- Failure to comply with supply cable sections.
- Absence of, or insufficient, electrical protection
throughout the appliance (fuse / circuit-breaker,
grounding etc).
- Damage which results from deactivating the
10.1.1.5 Hydraulic Connections
Cases (unlimited) where warranty is void:
- Inverting the hot/cold water connections.
- Water pressure being higher than 6 bar.
- Absence of, incorrect fitting of, or obstruction of
pressure relief valve.
- Not fitting the pressure relief valve directly onto the
cold water inlet on the appliance.
- Fitting a pressure relief valve which does not comply
with the current national standards.
- Installing a previously-used pressure-relief valve.
- Tampering with the pressure-relief valve.
- Abnormal levels of corrosion caused by an incorrect
hydraulic connection (direct contact between iron and
copper) without a sleeve (cast iron, steel or insulator).
- External corrosion caused by the piping not being
correctly sealed or condensates not draining off
properly.
- Improper connection of the condensates recovery
system.
No claim for compensation may be made for damage
which has occurred as a result of not fitting
thermostatic mixing valves.
10.1.1.6 Accessories
The warranty does not cover defects resulting from:
- fitting accessories which do not comply with our
recommendations,
- using accessories which were not provided by us.
Warranty
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