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Solving Problems
Error Messages
Recovery Mode
Update Firmware
*In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To
prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its
limit. Whether and how often this is required will vary according to the number of pages you print using the
borderless print option. The need for replacement of the pad does not mean that your printer has ceased to operate
in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only
be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this
replacement.
Paper Gets Jammed
Check the error displayed on the control panel and follow the instructions to remove the jammed paper including
any torn pieces. Next, clear the error. The LCD screen displays an animation that shows you how to remove
jammed paper.
Caution:
!
Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it
could cause an injury. Be careful not to touch the protruding parts to avoid injury.
Important:
c
Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.
Removing Jammed Paper
Caution:
!
❏ Be careful not to trap your hand or fingers when opening or closing the scanner unit. Otherwise you may be
injured.
❏ Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating,
it could cause an injury. Be careful not to touch the protruding parts to avoid injury.
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Paper Gets Jammed
Removing Jammed Paper
Solutions
The printer has started in recovery mode because the firmware update
failed. Follow the steps below to try to update the firmware again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the firmware over a network
connection.)
2. Visit your local Epson website for further instructions.
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