Paper Gets Jammed; Preventing Paper Jams - Epson EcoTank Pro M15180 Series User Manual

Solving Problems
Error Messages
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
To use cloud services, update the root certificate
from the Epson Web Config utility.
Check that the printer driver is installed on the
computer and that the port settings for the
printer are correct.
Recovery Mode
Update Firmware

Paper Gets Jammed

Check the error displayed on the control panel and follow the instructions to remove the jammed paper including
any torn pieces. The LCD screen displays an animation that shows you how to remove jammed paper. Next, select
OK to clear the error.
Caution:
!
Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it
could cause an injury. Be careful not to touch the protruding parts to avoid injury.
Important:
c
❏ Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.
❏ When removing jammed paper, avoid tilting the printer, placing it vertically, or turning it upside down;
otherwise ink may leak.

Preventing Paper Jams

Check the following if paper jams occur frequently.
❏ Place the printer on a flat surface and operate in the recommended environmental conditions.
"Environmental Specifications" on page 272
❏ Use the paper supported by this printer.
"Available Paper and Capacities" on page 236
❏ Follow paper handling precautions.
"Paper Handling Precautions" on page 31
> >

Paper Gets Jammed

Preventing Paper Jams
Solutions
Enter the correct IP address or default gateway. Contact the person who
setup the network for assistance.
Run Web Config, and then update the root certificate.
Make sure the printer port is selected correctly in Property > Port from
the Printer menu as follows.
Select "USBXXX" for a USB connection, or "EpsonNet Print Port" for a
network connection.
The printer has started in recovery mode because the firmware update
failed. Follow the steps below to try to update the firmware again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the firmware over a network
connection.)
2. Visit your local Epson website for further instructions.
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