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Solving Problems
❏ Check the printer driver to make sure the printer is not offline.
"There is still a job waiting to be printed." on page 143
&
"The printer is pending or offline." on page 143
&
The Application or Printer Driver do not Work Properly
Cannot Print Even Though a Connection has been Established (Windows)
The following causes can be considered.
There is a problem with the software or data.
Solutions
❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏ If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏ If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
❏ You may be able to clear the problem by updating the software to the latest version. To check the
software status, use the software update tool.
"Checking if a genuine Epson printer driver is installed - Windows" on page 119
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"Checking if a genuine Epson printer driver is installed - Mac OS" on page 120
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"Installing the Applications Separately" on page 118
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There is a problem with the printer's status.
Solutions
Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer
status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
>
Cannot Print, Scan, or Fax
>
The Application or Printer Driver do not Work Properly
142
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