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Solving Problems
The sender's fax number has been registered to the Rejection Number List.
Solutions
Make sure that the sender's number can be deleted from the Rejection Number List before deleting it.
Delete it from Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Edit
Blocked Number list. Or disable the Rejection Number List in Settings > General Settings > Fax
Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have been
registered to this list are blocked when this setting is enabled.
Subscribing to a call forwarding service.
Solutions
If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact
the service provider.
Cannot Send Faxes to a Specific Recipient
The following causes can be considered.
The recipient's machine takes a long time to answer.
Solutions
If the recipient machine does not pick up your call within 50 seconds after the printer has finished
dialing, the call ends with an error. Dial using a connected telephone to check how long it takes before
you hear a fax tone. If it takes more than 50 seconds, add pauses after the fax number to send the fax. The
is used to enter pauses. A hyphen is entered as the pause mark. One pause is about three seconds.
Add multiple pauses as needed.
The Fax Speed setting registered in the contact list is wrong.
Solutions
Select the recipient from the contact list, select
Slow(9,600bps).
Cannot Send Faxes at a Specified Time
The printer's date and time is wrong.
Solutions
Select Settings > General Settings > Basic Settings > Date/Time Settings, and then set the correct date
and time.
Faxes Are Sent at the Wrong Size
The following causes can be considered.
The originals are not placed correctly.
Solutions
❏ Make sure the original is placed correctly against the alignment marks.
>
Cannot Print, Scan, or Fax
>
Cannot Send or Receive Faxes
, and then select Edit > Fax Communication Mode >
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