Epson WorkForce WF-2930 Series User Manual
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Epson WorkForce WF-2930 Series User Manual

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Table of Contents

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User's Guide
Printing
Copying
Scanning
Faxing
Maintaining the Printer
Solving Problems
NPD6906-00 EN

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Table of Contents
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Summary of Contents for Epson WorkForce WF-2930 Series

  • Page 1 User's Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6906-00 EN...

  • Page 2: Table Of Contents

    Contents Guide to This Manual Loading Paper Introduction to the Manuals....7 Paper Handling Precautions....26 Important Safety Instructions (paper manual).
  • Page 3 (Windows/Mac OS)..... .82 Checking if a genuine Epson printer driver is Features: Various Fax Reports....82 installed - Windows.
  • Page 4 A genuine Epson printer driver has not been (Epson Scan 2)......209 installed......175 Application for Configuring Fax Operations An Error Code is Displayed on the LCD Screen.
  • Page 5 Technical Support Web Site....237 Contacting Epson Support....237 Before Contacting Epson.
  • Page 6 Guide to This Manual Introduction to the Manuals......... . . 7 Guide to Web Movie Manuals.

  • Page 7: Guide To This Manual

    Guide to Web Movie Manuals Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications.

  • Page 8: Searching For Information

    Guide to This Manual > Printing Only the Pages You Need Searching for Information The PDF manual allows you to search for information you are looking for by keyword, or jump directly to specific sections using the bookmarks. This section explains how to use a PDF manual that has been opened in Adobe Acrobat Reader DC on your computer.

  • Page 9: About This Manual

    Guide to This Manual > > About This Manual Notes on Screenshots and Illustrations ❏ To specify pages that are not in series, divide the pages with commas. Example: 5, 10, 15 About This Manual This section explains the meaning of marks and symbols, notes on descriptions, and operating system reference information used in this manual.

  • Page 10: Operating System References

    Trademarks ❏ EPSON ® is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.

  • Page 11: Copyright

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 12: Important Instructions

    Important Instructions Safety Instructions..........13 Printer Advisories and Warnings.

  • Page 13: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols/ ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 14: Printer Advisories And Warnings

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Using the Printer Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up the Printer ❏...

  • Page 15: Advisories And Warnings For Using The Lcd Screen

    Important Instructions > Protecting Your Personal Information ❏ Always turn the printer off using the button. Do not unplug the printer or turn off the power at the outlet until the light stops flashing. ❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical outlet.

  • Page 16: Part Names And Functions

    Part Names and Functions Front............17 Inside.

  • Page 17: Front

    Part Names and Functions > Front Front Only for WF-2930 Series ADF (Automatic Document Open when removing jammed originals in the ADF. Feeder) cover ADF input tray Feeds originals automatically. ADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals. ADF document support Supports originals.

  • Page 18: Inside

    Part Names and Functions > Inside Only for WF-2910 Series Rear paper feeder Loads paper. Paper support Supports loaded paper. Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Feeder guard Prevents foreign substance from entering the printer. Usually keep this guard closed.

  • Page 19: Rear

    Part Names and Functions > Rear Scanner unit support Supports the scanner unit. Scanner unit Scans placed originals. Open when replacing ink cartridges or removing jammed paper inside the printer. When you close the scanner unit, lift it slightly so that the scanner unit support lifts out. For safety, the scanner unit is closed in two steps.
  • Page 20 Part Names and Functions > Rear USB port Connects a USB cable to connect with a computer.

  • Page 21: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 22 Home Screen Configuration.

  • Page 22: Control Panel

    Guide to the Control Panel > Control Panel Control Panel Turns the printer on or off. Unplug the power cord after checking that the power light is off. Displays menus and messages. Use buttons on the control panel to select a menu or to make settings. Displays the solutions when you are in trouble.

  • Page 23: Home Screen Configuration

    Guide to the Control Panel > Home Screen Configuration Home Screen Configuration The following home screen is displayed when you turn on the printer or press the button on the control panel. You can easily copy and print by switching the menu and selecting the option you need. Allows you to copy documents.

  • Page 24: Guide To The Network Icon

    Guide to the Control Panel > > Home Screen Configuration Guide to the Network Icon Displays the menus recommended to improve the quality of your printouts such as unclogging nozzles by printing a nozzle check pattern and performing head cleaning, and improving blurring or banding in your printouts by aligning the print head.

  • Page 25: Loading Paper

    Loading Paper Paper Handling Precautions......... . 26 Paper Size and Type Settings.

  • Page 26: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 27: List Of Paper Types

    Epson Double-Sided Matte Paper Epson Photo Quality Ink Jet Paper Photo Quality Ink Jet Epson Photo Quality Ink Jet Epson Photo Quality Self Adhesive Sheets For smart devices, these media types can be selected when printing using Epson Smart Panel.

  • Page 28: Loading Papers

    Loading Paper > > Loading Papers Loading Paper in the Rear Paper Feeder Loading Papers Loading Paper in the Rear Paper Feeder 1. Pull out the paper support. WF-2930 Series WF-2910 Series 2. Slide the edge guides.
  • Page 29 Loading Paper > > Loading Papers Loading Paper in the Rear Paper Feeder 3. Load paper at the center of the paper support with the printable side facing up. Important: ❏ Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line just under the symbol inside the edge guide.

  • Page 30: Loading Various Paper

    Loading Paper > > Loading Various Paper Loading Envelopes 6. Slide out the output tray. Note: Return the remaining paper to its package. If you leave it in the printer, the paper may curl or the print quality may decline. Related Information “Paper Size and Type Settings”...

  • Page 31: Loading Pre-Punched Paper

    Loading Paper > > Loading Various Paper Loading Long Papers Loading Pre-punched Paper Load paper at the center of the rear paper feeder with the printable side facing up. ❏ Load a single sheet of defined size plain paper with binding holes at the left or right. ❏...

  • Page 32: Placing Originals

    Placing Originals Originals that are not Supported by the ADF......33 Placing Originals on the ADF.

  • Page 33: Originals That Are Not Supported By The Adf

    Placing Originals > Placing Originals on the ADF Originals that are not Supported by the ADF Important: Do not feed photographs or valuable original artwork into the ADF. Misfeeding may wrinkle or damage the original. Scan these documents on the scanner glass instead. To prevent paper jams, avoid placing the following originals in the ADF.
  • Page 34 Placing Originals > Placing Originals on the ADF 4. Place the originals face-up and short edge first in the ADF, and then slide the ADF edge guide to the edge of the originals. Important: ❏ Do not load originals above the line indicated by the triangle symbol on the ADF. ❏...

  • Page 35: Placing Originals On The Scanner Glass

    Placing Originals > Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass 1. Open the document cover. 2. Remove any dust or stains on the surface of the scanner glass using a soft, dry, clean cloth. Note: If there is any trash or dirt on the scanner glass, the scanning range may expand to include it, so the image of the original may be displaced or reduced.
  • Page 36 Placing Originals > Placing Originals on the Scanner Glass Important: ❏ When placing bulky originals such as books, prevent exterior light from shining directly onto the scanner glass. ❏ Do not apply too much force to the scanner glass or the document cover. Otherwise, they may be damaged. 5.

  • Page 37: Printing

    Printing Printing Documents..........38 Printing on Envelopes.

  • Page 38: Printing Documents

    Printing > > Printing Documents Printing from a Computer Printing Documents Printing from a Computer This section explains how to print a document from your computer using Windows as an example. On Mac OS, the procedure may be different or some features may not be supported. Printing Using Easy Settings Note: Operations may differ depending on the application.
  • Page 39 Printing > > Printing Documents Printing from a Computer 6. Change the settings as necessary. You can see the online help for explanations of the setting items. Right-clicking an item displays Help. 7. Click OK to close the printer driver window. 8.
  • Page 40 Printing > > Printing Documents Printing from a Computer ❏ Manual 2-sided printing When the printer has finished printing the first side, flip the paper over to print on the other side. Note: This feature is not available for borderless printing. Access the printer driver, and then make the following settings.
  • Page 41 Printing > > Printing Documents Printing from a Computer Related Information “Paper for 2-Sided Printing” on page 205 & “Cannot Perform Manual 2-sided Printing (Windows)” on page 199 & Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. Note: This feature is not available with borderless printing.
  • Page 42 Printing > > Printing Documents Printing from a Computer Access the printer driver, and then make the following settings. On the More Options tab > Output Paper, select the size of the loaded paper. Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage.
  • Page 43 Printing > > Printing Documents Printing from a Computer Main tab > Multi-Page > 2x2 Poster, etc. Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides.
  • Page 44 Printing > > Printing Documents Printing from a Computer 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back.
  • Page 45 Printing > > Printing Documents Printing from a Computer 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5.
  • Page 46 Printing > > Printing Documents Printing from a Computer 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 47 Printing > > Printing Documents Printing from a Computer 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 48 Printing > > Printing Documents Printing from a Computer 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. Access the printer driver, and then make the following settings.
  • Page 49 Printing > > Printing Documents Printing from a Computer Printing an Anti-Copy Pattern You can print an anti-copy pattern on your printouts. When printing, the letters themselves are not printed and the entire print is screen-toned lightly. The hidden letters appear when photocopied to easily distinguish the original from the copies.
  • Page 50 Printing > > Printing Documents Printing from a Computer 5. Click Print from the File menu to start printing. Note: If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are currently working on is canceled.

  • Page 51: Printing Documents From Smart Devices

    Printing Using Epson Smart Panel Epson Smart Panel is an application that allows you to perform printer operations easily including printing, copying, or scanning from a smart device such as a smartphone or tablet. You can connect the printer and smart...
  • Page 52 Install Epson Smart Panel from the following URL or QR code. https://support.epson.net/smpdl/ Start Epson Smart Panel, and then select the print menu on the home screen. Printing Documents Using AirPrint AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install drivers or download software.

  • Page 53: Printing On Envelopes

    You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 54: Printing On Envelopes From A Computer (Mac Os)

    (CD/DVD label printing is only supported by some models.). See the application’s help for details. Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices Install Epson Smart Panel from the following URL or QR code.

  • Page 55: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.

  • Page 56: Copying

    Copying Copying in Color or Monochrome........57 Copying on 2-Sides.

  • Page 57: Copying In Color Or Monochrome

    Copying > Copying in Color or Monochrome Copying in Color or Monochrome This section explains the steps for copying originals in color or monochrome. 1. Load paper in the printer. “Loading Paper in the Rear Paper Feeder” on page 28 2.

  • Page 58: Copying On 2-Sides

    Copying > Copying Multiple Originals onto One Sheet Copying on 2-Sides Copy multiple originals on both sides of the paper. Copy > More > Print Settings > Settings > 2-Sided Related Information “More Menu Options for Copying” on page 61 &...
  • Page 59 Copying > Copying Multiple Originals onto One Sheet When placing originals, place them face-down as shown below. ❏ Copying originals horizontally ❏ Copying originals vertically Note: You can also select More to change the settings. See the related information below for explanations of the setting items. Related Information “More Menu Options for Copying”...

  • Page 60: Copying Id Card

    Copying > Copying Without Margins Copying ID card Scans both sides of an ID card and copies onto one side of A4 size paper. Copy > More > Print Settings > Settings > ID Card Copy Place the original face-down and slide it to the corner mark. Place an ID card 5 mm away from the corner mark of the scanner glass.

  • Page 61: More Menu Options For Copying

    Copying > More Menu Options for Copying Related Information “More Menu Options for Copying” on page 61 & More Menu Options for Copying You can make these settings from Copy > More on the home screen. The number of copies: Enter the number of copies.
  • Page 62 Copying > More Menu Options for Copying Original Size: Select the size of your original. When copying non-standard size originals, select the size closest to your original. Multi-Page: Select the copy layout. ❏ Single Page Copies a single-sided original onto a single sheet. ❏...
  • Page 63 Scanning Available Scanning Methods......... . 64 Scanning Originals to a Computer.

  • Page 64: Available Scanning Methods

    ❏ Epson Scan 2 (application required to use the scanner feature) See the following to check for installed applications. Windows 11: Click the start button, and then check the All apps > Epson Software folder > Epson ScanSmart, and the EPSON folder > Epson Scan 2.

  • Page 65: Scanning Using Wsd

    4. If the Select Computer screen is displayed, select a computer on which to save the scanned images. 5. Press the button. When using Windows 7 or later, or OS X El Capitan (10.11) or later: Epson ScanSmart automatically starts on your computer, and scanning starts. Note: ❏...

  • Page 66: Setting Up A Wsd Port

    Scanning > > Scanning Using WSD Setting Up a WSD Port 2. Select To WSD on the control panel. u d l r To select an item, use the buttons, and then press the OK button. 3. Select a computer. 4.
  • Page 67 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.

  • Page 68: Scanning Originals To A Smart Device

    Select the printer name when using with WSD. Scanning Originals to a Smart Device Note: Before scanning, install Epson Smart Panel on your smart device. 1. Place the originals. “Placing Originals” on page 32 2. Start Epson Smart Panel on your smart device.

  • Page 69: Faxing

    Faxing Before Using Fax Features..........70 Overview of this Printer's Fax Features.

  • Page 70: Before Using Fax Features

    Faxing > > Before Using Fax Features Connecting the Printer to a Phone Line Before Using Fax Features Check the following before you start using the fax features. ❏ The printer and the phone line, and (if it is being used) the phone machine are connected correctly ❏...
  • Page 71 Faxing > > Before Using Fax Features Connecting the Printer to a Phone Line Note: Remove the cap from the EXT. port of the printer only when connecting your telephone to the printer. Do not remove the cap if you are not connecting your telephone. In areas where lightning strikes occur frequently, we recommend that you use a surge protector.
  • Page 72 Faxing > > Before Using Fax Features Connecting the Printer to a Phone Line Connecting Your Phone Device to the Printer When using the printer and your telephone on a single phone line, connect the telephone to the printer. Note: ❏...

  • Page 73: Making The Printer Ready To Send And Receive Faxes

    Faxing > > Before Using Fax Features Making the Printer Ready to Send and Receive Faxes 3. Select Fax on the printer's control panel. u d l r To select an item, use the buttons, and then press the OK button. 4.
  • Page 74 Faxing > > Before Using Fax Features Making the Printer Ready to Send and Receive Faxes Making the Printer Ready to Send and Receive Faxes Using Fax Setting Wizard 1. Select Settings on the home screen on the printer's control panel. u d l r To select an item, use the buttons, and then press the OK button.

  • Page 75: Making Settings For The Printer's Fax Features According To Use

    Faxing > > Before Using Fax Features Making Settings for the Printer's Fax Features According to Use Related Information “Connecting the Printer to a Phone Line” on page 70 & “Making Settings to Use an Answering Machine” on page 76 &...
  • Page 76 Faxing > > Before Using Fax Features Making Settings for the Printer's Fax Features According to Use 6. Press the OK button to apply the settings. The access code is stored in the printer. Making Settings When You Connect a Phone Device Making Settings to Use an Answering Machine You need settings to use an answering machine.
  • Page 77 Faxing > > Before Using Fax Features Making Settings for the Printer's Fax Features According to Use Making Settings for Blocking Junk Faxes You can block junk faxes. 1. Select Settings on the home screen on the printer's control panel. u d l r To select an item, use the buttons, and then press the OK button.

  • Page 78: Making Contacts Available

    Faxing > > Before Using Fax Features Making Contacts Available Making Save to Computer Setting not to Receive Faxes To set the printer not to save received faxes on the computer, change the settings on the printer. Note: You can also change the settings using the FAX Utility. However, if there are any faxes that have been unsaved to the computer, the feature does not work.
  • Page 79 Faxing > > Before Using Fax Features Making Contacts Available 1. Select Settings on the home screen. u d l r To select an item, use the buttons, and then press the OK button. 2. Select Contacts Manager. 3. Do one of the following. ❏...
  • Page 80 Faxing > > Before Using Fax Features Making Contacts Available Destination Setting Items Items Settings and Explanation Name Enter a name displayed in the contacts in 30 characters or less in Unicode (UTF-8). If you do not specify this, leave it blank. Index Word Enter words to search in 30 characters or less in Unicode (UTF-8).

  • Page 81: Overview Of This Printer's Fax Features

    Faxing > > Overview of this Printer's Fax Features Feature: Receiving Faxes Overview of this Printer's Fax Features Feature: Sending Faxes Sending Methods ❏ Sending automatically When you scan an original by pressing the button to select Send Fax, the printer dials the recipients and sends the fax.

  • Page 82: Feature: Pc-Fax Send/Receive (Windows/Mac Os)

    Faxing > > Overview of this Printer's Fax Features Feature: Security when Sending and Receiving Faxes Receiving Faxes by Operating a Connected Phone You can receive faxes by only operating an external phone device. “Basic Settings Menu” on page 219 “Making Settings When You Connect a Phone Device”...

  • Page 83: Features: Other Useful Features

    Faxing > Sending Faxes Using the Printer Features: Other Useful Features Blocking Junk Faxes You can reject junk faxes. “Rejection Fax:” on page 220 Receiving Faxes After Dialing After dialing to another fax machine, you can receive documents from that fax machine. “Receiving Faxes by Making a Phone Call”...

  • Page 84: Selecting Recipients

    Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes 5. Press the button to send the fax . Note: ❏ If the fax number is busy or there are some problems, the printer automatically redials after one minute. ❏...
  • Page 85 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes 1. Place the originals. You can send up to 100 pages in one transmission. 2. Pick up the handset of the connected telephone, and then dial the recipient's fax number using the phone. Note: When the recipient answers the phone, you can talk with the recipient.
  • Page 86 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes 5. Select ADF Continuous Scan, and then select On. You can also make settings such as the resolution and the sending method in Scan Settings or Fax Send Settings if necessary.

  • Page 87: Receiving Faxes On The Printer

    Faxing > > Receiving Faxes on the Printer Receiving Incoming Faxes 6. When sending is complete, remove the originals. Note: You can cancel faxing from the Fax screen. Receiving Faxes on the Printer If the printer is connected to the phone line and basic settings have been completed using the Fax Setting Wizard, you can receive faxes.

  • Page 88: Receiving Faxes By Making A Phone Call

    Faxing > > Receiving Faxes on the Printer Receiving Faxes by Making a Phone Call When the telephone rings, pick up the handset. When you hear a fax tone (baud), dial the two digit start code, and then hang up the handset. Related Information “Remote Receive:”...

  • Page 89: Menu Options For Faxing

    Faxing > > Menu Options for Faxing Receiving Faxes by Polling (Polling Receive) You can receive a fax stored on another fax machine by dialing the fax number. Use this feature to receive a document from a fax information service. Note: ❏...

  • Page 90: Scan Settings

    Faxing > > Menu Options for Faxing Fax Send Settings Send Fax Press the button to send the fax. Related Information “Selecting Recipients” on page 84 & Scan Settings Select the menus on the control panel as described below: Fax > Menu > Scan Settings Resolution: Select the resolution of the outgoing fax.

  • Page 91: More

    Faxing > > Menu Options for Faxing More You cannot use this feature when sending a fax to multiple recipients. Send Fax Later: Sends a fax at a time you specified. Only a monochrome fax is available when using this option. See the related information below on this topic.

  • Page 92: Contacts Manager

    Faxing > > Menu Options for Faxing Contacts Manager Fax Report: Last Transmission: Prints a report for the previous fax that was sent or received through polling. Fax Log: Prints a transmission report. You can set to print this report automatically using the following menu.

  • Page 93: Using Other Faxing Features

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 209 “Application for Sending Faxes (PC-FAX Driver)” on page 210 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
  • Page 94 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Windows) 4. Click Printer Properties or Properties if you want to specify Paper Size, Orientation, Color, Image Quality, or Character Density. For details, see the PC-FAX driver help. 5.

  • Page 95: Sending Documents Created Using An Application (Mac Os)

    Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) 9. Click Next. ❏ When you have selected Add documents to send checkbox, follow the steps below to add documents in the Document Merging window. Open a document you want to add, and then select the same printer (fax name) in the Print window.
  • Page 96 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) Note: The following explanation uses Text Edit, a standard Mac OS application as an example. 1. Create the document you want to send by fax in an application. 2.

  • Page 97: Receiving Faxes On A Computer

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 209 “Application for Sending Faxes (PC-FAX Driver)” on page 210 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
  • Page 98 Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Windows) Note: ❏ Received fax data saved to the computer is removed from the printer's memory. ❏ You need Adobe Reader to view the received faxes because they are saved as PDF files. Using the Fax Icon on the Task Bar (Windows) You can check for new faxes and the operation status by using the fax icon displayed on the Windows taskbar.

  • Page 99: Checking For New Faxes (Mac Os)

    Faxing > > Receiving Faxes on a Computer Canceling the Feature that Saves Incoming Faxes to the Computer 3. Check the date and the sender in the list, and then open the received file as a PDF. Note: ❏ Received faxes are automatically renamed using the following naming format. YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender’s number) ❏...

  • Page 100: Maintaining The Printer

    Maintaining the Printer Checking the Status of Consumables........101 Improving Print, Copy, Scan, and Fax Quality.

  • Page 101: Checking The Status Of Consumables

    Enable EPSON Status Monitor 3. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > EPSON Status Monitor ❏...
  • Page 102 Click Print Head Nozzle Check on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Nozzle Check...

  • Page 103: Running Power Cleaning

    Maintenance tab > Print Head Cleaning > Power Cleaning ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Cleaning > Power Cleaning Related Information “Checking and Cleaning the Print Head”...

  • Page 104: Preventing Nozzle Clogging

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Paper Path for Ink Smears Preventing nozzle clogging Always use the power button when turning the printer on and off. Check that the power light is off before you disconnect the power cord. The ink itself can dry out if it is not covered.

  • Page 105: Cleaning The Scanner Glass

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass 5. When the problem cannot be cleared after cleaning the paper path, the part inside the printer that is shown in the illustration is smeared. Turn off the printer, and then wipe off the ink using a cotton swab. Important: ❏...

  • Page 106: Cleaning The Adf

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 1. Open the document cover. 2. Use a soft, dry, clean cloth to clean the surface of the scanner glass. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
  • Page 107 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: Using a dry cloth may damage the surface of the roller. Use the ADF after the roller has dried. 3.
  • Page 108 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 4. Clean the part that is shown in the illustration. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.

  • Page 109: Cleaning The Translucent Film

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Translucent Film 6. Clean the part that is shown in the illustration. Cleaning the Translucent Film When the printout is not improved after aligning the print head or cleaning the paper path, the translucent film inside the printer may be smeared.
  • Page 110 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Translucent Film 3. Check if the translucent film is smeared. Smears are easier to see if you use a light. If there are smears (such as finger marks or grease) on the translucent film (A), go to the next step. A: Translucent film B: Rail Important:...

  • Page 111: Cleaning The Printer

    Maintaining the Printer > Cleaning the Printer Important: Wipe off the smear gently. If you press the cotton swab too hard to the film, the springs of the film may be dislocated and the printer may be damaged. 5. Use a new dry cotton swab to wipe the film. Important: Do not leave any fibers on the film.
  • Page 112 Maintaining the Printer > Cleaning the Printer Important: ❏ Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer could be damaged. ❏ Never use alcohol or paint thinner to clean the components and the case. These chemicals can damage them. ❏...

  • Page 113: In These Situations

    In These Situations When Replacing a Computer......... 114 Saving Power.

  • Page 114: When Replacing A Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. Follow the on-screen instructions. https://epson.sn Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period. You can adjust the time before power management is applied.

  • Page 115: Installing The Applications Separately

    1. Make sure the printer and the computer are available for communication, and the printer is connected to the Internet. 2. Start Epson Software Updater. The screenshot is an example on Windows. 3. For Windows, select your printer, and then click to check for the latest available applications.

  • Page 116: Checking If A Genuine Epson Printer Driver Is Installed - Windows

    & Checking if a genuine Epson printer driver is installed - Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to open the print server properties window.

  • Page 117: Checking If A Genuine Epson Printer Driver Is Installed - Mac Os

    … Installing the Applications Separately Checking if a genuine Epson printer driver is install Click the Drivers tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately” on page 115 &...

  • Page 118: Re-Setting The Network Connection

    Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...

  • Page 119: Making Settings For Connecting To The Smart Device

    Note: If you have already set up the connection between your smart device and the printer but need to reconfigure it, you can do so from an app such as Epson Smart Panel. Making Wi-Fi Settings from the Control Panel If you are not using a computer or smart device to set up the printer connection, you can do so on the control panel.
  • Page 120 In These Situations > > Re-Setting the Network Connection Making Wi-Fi Settings from the Control Panel 2. Select Wi-Fi (Recommended). 3. Press the OK button. 4. Select Wi-Fi Setup Wizard . 5. Follow the on-screen instructions to select the SSID, enter the password for the wireless router, and start setup. If you want to check the network connection status for the printer after setup is complete, see the related information link below for details.

  • Page 121: Checking The Printer's Network Connection Status (Network Connection Report)

    In These Situations > > … Re-Setting the Network Connection Checking the Printer's Network Connection Status ( Related Information “Checking the Printer's Network Connection Status (Network Connection Report)” on page 121 & Making Wi-Fi Settings by PIN Code Setup (WPS) You can automatically connect to an wireless router by using a PIN code.

  • Page 122: Messages And Solutions On The Network Connection Report

    In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a.
  • Page 123 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. https://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 124 In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.
  • Page 125 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. https://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 126 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. https://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 127: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    In These Situations > > Connecting a Smart Device and Printer Directly (Wi-Fi Direct) About Wi-Fi Direct “Setting a Static IP Address for the Printer” on page 133 & Message on the Network Environment Message Solution The Wi-Fi environment needs to be After moving the printer closer to the wireless router and removing any improved.

  • Page 128: Connecting To Devices Using Wi-Fi Direct

    This method allows you to connect the printer directly to smart devices without a wireless router. Note: For iOS or Android users, it is convenient to set up from Epson Smart Panel. You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.

  • Page 129: Disconnecting Wi-Fi Direct (Simple Ap) Connection

    Note: If you are using an iOS device, you can also connect by scanning the QR code with the standard iOS camera. See the link below https://epson.sn. Disconnecting Wi-Fi Direct (Simple AP) Connection There are two methods available to disable a Wi-Fi Direct (Simple AP) connection; you can disable all connections by using the printer's control panel, or disable each connection from the computer or the smart device.

  • Page 130: Changing The Wi-Fi Direct (Simple Ap) Settings Such As The Ssid

    In These Situations > > … Connecting a Smart Device and Printer Directly (Wi-Fi Direct) Changing the Wi-Fi Direct ( Important: When Wi-Fi Direct (Simple AP) connection disabled, all computers and smart devices connected to the printer in Wi-Fi Direct (Simple AP) connection are disconnected. Note: If you want to disconnect a specific device, disconnect from the device instead of the printer.

  • Page 131: Adding Or Changing The Printer's Connection

    In These Situations > > Adding or Changing the Printer's Connection To Set Up a Printer on Multiple Computers ❏ Change Network Name Change the Wi-Fi Direct (simple AP) network name (SSID) used for connecting to the printer to your arbitrary name.

  • Page 132: Changing The Connection From Wi-Fi To Usb

    In These Situations > > Adding or Changing the Printer's Connection Changing the Connection from Wi-Fi to USB Furthermore, if you start setting up the printer from computer B in the configuration shown above, the printer is set up on computer B's network allowing computer B to print but not computer A. To prevent this from happening, when you want to set up a networked printer from a second computer, start the installer on the computer connected to the same network as the printer.

  • Page 133: Setting A Static Ip Address For The Printer

    In These Situations > > Adding or Changing the Printer's Connection Setting a Static IP Address for the Printer Example of Windows 10 Setting a Static IP Address for the Printer You can set up a static IP address for a printer using Web Config. 1.
  • Page 134 In These Situations > > Adding or Changing the Printer's Connection Setting a Static IP Address for the Printer 2. Login as an administrator. Note: The administrator password is set in advance for the Advanced Settings in Web Config. See the link below for details on the administrator password.

  • Page 135: Transporting And Storing The Printer

    In These Situations > Transporting and Storing the Printer Related Information “Application for Configuring Printer Operations (Web Config)” on page 210 & Transporting and Storing the Printer When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the printer.
  • Page 136 In These Situations > Transporting and Storing the Printer 7. Close the scanner unit. For safety, the scanner unit is closed in two steps. Note: The scanner unit cannot be opened from the position shown below. Close it completely before opening it. 8.
  • Page 137 In These Situations > Transporting and Storing the Printer 9. Pack the printer in its box, using the protective materials. Important: ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏...
  • Page 138 Solving Problems Cannot Print, Scan, or Fax......... . . 139 Printing, Copying, Scanning, and Faxing Quality is Poor.

  • Page 139: Solving Problems

    Solving Problems > Cannot Print, Scan, or Fax Cannot Print, Scan, or Fax Problem Solving Read this section if you cannot print, scan, or fax as expected or if there are problems when printing. See the following for solutions to some common problems. Is the printer turned on? Solutions ❏...

  • Page 140: The Application Or Printer Driver Do Not Work Properly

    There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 141 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 142 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 143 Solving Problems > > Cannot Print, Scan, or Fax The Application or Printer Driver do not Work Properly There is a problem with the status of the printer. Solutions Make sure the printer status is not Pause. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer.

  • Page 144: The Printer Cannot Connect To The Network

    You may be able to solve the problem depending on the results of the check. 1. Double-click the Epson Printer Connection Checker icon on the desktop. Epson Printer Connection Checker starts. If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker. ❏ Windows 11 Click the start button, and then select All apps >...
  • Page 145 Solving Problems > > Cannot Print, Scan, or Fax The Printer Cannot Connect to the Network ❏ The printer is not recognized over a network connection “Checking the Printer's Network Connection Status (Network Connection Report)” on page 121 ❏ The printer is not recognized using a USB connection “The Printer Cannot Connect by USB”...
  • Page 146 Solving Problems > > Cannot Print, Scan, or Fax The Printer Cannot Connect to the Network ❏ Example of connecting to different SSIDs ❏ Example of connecting to SSIDs with a different frequency range Connect the computer or smart device to the same SSID as the printer. ❏...

  • Page 147: Cannot Send Or Receive Faxes

    Solving Problems > > Cannot Print, Scan, or Fax Cannot Send or Receive Faxes Restart the wireless router or reset the network settings for the printer. “Setting a Static IP Address for the Printer” on page 133 & The device connected to the USB 3.0 port causes radio frequency interference. Solutions When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur.
  • Page 148 Solving Problems > > Cannot Print, Scan, or Fax Cannot Send or Receive Faxes There are some problems in the DSL filter when you connect to a DSL phone line. Solutions If you can not send or receive fax, connect the printer directly to a telephone wall jack to see if the printer can send a fax.
  • Page 149 Solving Problems > > Cannot Print, Scan, or Fax Cannot Send or Receive Faxes Your caller ID is blocked. Solutions Contact your telecommunication company to unblock your caller ID. Some phones or fax machines automatically reject anonymous calls. Cannot Receive Faxes The following causes can be considered.
  • Page 150 Solving Problems > > Cannot Print, Scan, or Fax Cannot Send or Receive Faxes Cannot Send Faxes to a Specific Recipient The following causes can be considered. The recipient's machine takes a long time to answer. Solutions If the recipient machine does not pick up your call within 50 seconds after the printer has finished dialing, the call ends with an error.
  • Page 151 Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.

  • Page 152: Paper Does Not Feed Properly

    Solving Problems > > Cannot Print, Scan, or Fax Paper Does Not Feed Properly User authentication failed when a fax is sent from a computer. Solutions Set the user name and password in the printer driver. When sending a fax from a computer when the security function that restrict users from using the printer's fax function is set, user authentication is performed with the user name and password set in the printer driver.
  • Page 153 Solving Problems > > Cannot Print, Scan, or Fax Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications” on page 232 & Unsupported paper is being used.
  • Page 154 Solving Problems > > Cannot Print, Scan, or Fax Paper Does Not Feed Properly The paper is moist or damp. Solutions Load new paper. Static electricity is causing sheets of paper to stick to each other. Solutions Fan the paper before loading. If the paper still does not feed, load one sheet of paper at a time. Multiple sheets of paper feed at the same time during manual 2-sided printing.

  • Page 155: Printing, Copying, Scanning, And Faxing Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Too many originals are loaded in the ADF. Solutions Do not load originals above the line indicated by the triangle symbol on the ADF. The original slips when paper dust adheres to the roller.
  • Page 156 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Colored Banding Appears at Intervals of Approximately 2.5 cm The following causes can be considered. The paper type setting does not match the paper loaded. Solutions Select the appropriate paper type setting for the type of paper loaded in the printer.
  • Page 157 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The bidirectional printing setting is enabled. Solutions If print quality does not improve even after aligning the print head, disable the bidirectional setting. During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical lines may be misaligned.
  • Page 158 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Paper Is Smeared or Scuffed The following causes can be considered. Paper is loaded incorrectly. Solutions When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
  • Page 159 Color correction has been applied. Solutions When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the Scene Correction setting from Automatic to any other option.
  • Page 160 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The color properties for the display device you are using have not been adjusted correctly. Solutions Display devices such as computer screens have their own display properties. If the display is unbalanced, the images are not displayed with proper brightness and colors.
  • Page 161 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Edges of the Image are Cropped During Borderless Printing Because the image is slightly enlarged, the protruding area is cropped. Solutions Select a smaller enlargement setting. ❏...
  • Page 162 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The margin setting in the application software is not within the print area. Solutions Adjust the margin setting in the application so that it falls within the printable area. “Printable Area”...

  • Page 163: Copy Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The image is set to invert horizontally in the print settings. Solutions Clear any mirror image settings in the printer driver or the application. ❏...
  • Page 164 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Colored Banding Appears at Intervals of Approximately 2.5 cm The following causes can be considered. The paper type setting does not match the paper loaded. Solutions Select the appropriate paper type setting for the type of paper loaded in the printer.
  • Page 165 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Printout Comes Out as a Blank Sheet The print head nozzles may be clogged. Solutions Perform the nozzle check, and then try Power Cleaning if the print head nozzles are clogged. “Checking and Cleaning the Print Head”...
  • Page 166 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The paper path is smeared. Solutions When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path. “Cleaning the Paper Path for Ink Smears”...
  • Page 167 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Edges of the Image are Cropped During Borderless Copying Because the image is slightly enlarged, the protruding area is cropped. Solutions Select a smaller enlargement setting. Select Copy >...
  • Page 168 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The size of the paper is set incorrectly. Solutions Select the appropriate paper size setting. Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image The following causes can be considered.
  • Page 169 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Moiré (Cross-Hatch) Patterns Appear in the Copied Image If the original is a printed document such as a magazine or a catalog, a dotted moiré pattern appears.

  • Page 170: Scanned Image Problems

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems The Text or Image Copied from the ADF is Squeezed or Stretched Some originals may not be scanned properly from the ADF. Solutions Place originals on the scanner glass. “Cleaning the Scanner Glass”...
  • Page 171 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems Straight Lines Appear when Scanning from ADF There is dust or dirt on the ADF or originals. Solutions Clean the ADF, and remove any dust or dirt that adheres to the originals. “Cleaning the ADF”...
  • Page 172 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.

  • Page 173: The Quality Of The Sent Fax Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor Some originals may not be scanned properly from the ADF. Solutions Place originals on the scanner glass. Select , and then select How To > Place Originals > Scanner glass. Select Finish to close the animation screen.
  • Page 174 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor Related Information “Cleaning the ADF” on page 106 & The Image Quality of the Sent Fax is Poor The following causes can be considered. The resolution is set to low.

  • Page 175: Received Fax Quality Is Poor

    A genuine Epson printer driver has not been installed. Solutions If a genuine Epson printer driver (EPSON XXXXX) has not been installed, the available functions are limited. We recommend using a genuine Epson printer driver. An Error Code is Displayed on the LCD Screen A code is displayed on the LCD screen if there is an error or information that requires your attention.
  • Page 176 Solutions E-12 A borderless printing ink pad needs Contact Epson or an authorised Epson service provider to replace the to be replaced. borderless printing ink pad*. It is not a user-serviceable part. Borderless printing is not available, but printing with a border is available.

  • Page 177: Paper Gets Jammed

    The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement. Paper Gets Jammed Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces.
  • Page 178 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 2. Remove the rear cover. 3. Remove jammed paper from the rear cover. 4. Remove the jammed paper. 5. Insert the rear cover in the printer.
  • Page 179 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 6. Open the scanner unit with the document cover closed. 7. Remove the jammed paper. Important: Do not touch the white flat cable or translucent film inside the printer. Doing so may cause a malfunction.

  • Page 180: Removing Jammed Paper From The Adf

    Solving Problems > > Paper Gets Jammed Removing Jammed Paper from the ADF 8. Close the scanner unit. For safety, the scanner unit is closed in two steps. Note: The scanner unit cannot be opened from the position shown below. Close it completely before opening it. Removing Jammed Paper from the ADF 1.
  • Page 181 Solving Problems > > Paper Gets Jammed Removing Jammed Paper from the ADF 3. Raise the ADF input tray. Important: Make sure that you open the ADF cover before raising the ADF input tray. Otherwise, the ADF may be damaged. 4.

  • Page 182: Preventing Paper Jams

    ❏ Do not store the ink cartridges in high or freezing temperatures. ❏ For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier.
  • Page 183 Solving Problems > > It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions ❏ After bringing an ink cartridge inside from a cold storage site, allow it to warm up at room temperature for at least three hours before using it. ❏...
  • Page 184 Solving Problems > > It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions ❏ Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing. ❏ Install all ink cartridges; otherwise you cannot print. ❏...

  • Page 185: Replacing Ink Cartridges

    Solving Problems > > It is Time to Replace the Ink Cartridges Replacing Ink Cartridges Replacing Ink Cartridges Caution: Be careful not to trap your hand or fingers when opening or closing the scanner unit. Otherwise you may be injured. Note: If you replace the ink cartridges while copying, the originals may move out of place.
  • Page 186 Solving Problems > > It is Time to Replace the Ink Cartridges Replacing Ink Cartridges Important: Do not shake cartridges after opening the package, as they may leak. 4. Remove only the yellow tape. Important: Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing. 5.
  • Page 187 Solving Problems > > It is Time to Replace the Ink Cartridges Replacing Ink Cartridges 6. Insert the new ink cartridge, and then press it down firmly. 7. Close the scanner unit. For safety, the scanner unit is closed in two steps. Note: The scanner unit cannot be opened from the position shown below.

  • Page 188: Continue Printing Temporarily Without Replacing Ink Cartridges

    Because this feature is only available for approximately five days, replace the expended ink cartridge as soon as possible. Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ The available period varies depending on the usage conditions.
  • Page 189 Solving Problems > > … It is Time to Replace the Ink Cartridges Continue Printing Temporarily without Replacing In ❏ When the following window is displayed, cancel printing. And then, printing again. Note: If you cannot cancel printing from the computer, cancel using the printer's control panel. Follow the steps below when printing again.
  • Page 190 You can continue printing while preparing a replacement black ink cartridge. This feature is only available when you select the following settings in the printer driver. ❏ Paper Type:Plain paper, Letterhead ❏ Quality: Standard ❏ EPSON Status Monitor 3: Enabled...

  • Page 191: It Is Time To Replace The Maintenance Box

    Maintenance Box Handling Precautions Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ Composite black looks slightly different from pure black. In addition, the print speed is reduced.

  • Page 192: Replacing A Maintenance Box

    Replace the maintenance box when you are promoted to do so. The Epson Status Monitor, your LCD, or lights on the control panel will advise you when this part needs replacing.
  • Page 193 However, you can perform operations that do not use ink such as scanning. ❏ When the following screen is displayed, the part cannot be replaced by users. Contact Epson support. Borderless printing is not available, but printing with a border is available.
  • Page 194 Solving Problems > > It is Time to Replace the Maintenance Box Replacing a Maintenance Box 3. Remove the used maintenance box. Important: Do not touch the sections shown in the illustration. Doing so may prevent normal operation and you may get smeared with ink.
  • Page 195 Solving Problems > > It is Time to Replace the Maintenance Box Replacing a Maintenance Box 5. Insert the new maintenance box all the way into the printer. Make sure you insert the box in the correct direction. 6. Reattach the cover. 7.

  • Page 196: Cannot Operate The Printer As Expected

    Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow Cannot Operate the Printer as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered. The power cord is not plugged in properly to the electrical outlet. Solutions Make sure the power cord is securely plugged in.
  • Page 197 Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow Unnecessary applications are running. Solutions Close any unnecessary applications on your computer or smart device. The print quality is set to high. Solutions Lower the quality setting. Bidirectional printing is disabled.

  • Page 198: Lcd Screen Gets Dark

    Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow Printing Slows Down Dramatically During Continuous Printing The function that prevents the printer mechanism from overheating and being damaged is operating. Solutions You can continue printing. To return to normal printing speed, leave the printer idle for at least 30 minutes.

  • Page 199: The Root Certificate Needs To Be Updated

    EPSON Status Monitor 3 is disabled. Solutions On the printer driver's Maintenance tab, click Extended Settings, and then select Enable EPSON Status Monitor 3. However, it may not be available when the printer is accessed over a network or is used as a shared printer.

  • Page 200: Sender's Fax Number Displayed On Received Faxes Is Wrong

    “Making Settings for Blocking Junk Faxes” on page 77 Cannot Solve Problem If you cannot solve the problem after trying all of the solutions, contact Epson support. If you cannot solve printing or copying problems, see the following related information.
  • Page 201 ❏ Check that you are using genuine Epson ink cartridges. Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.

  • Page 202: Product Information

    Product Information Paper Information..........203 Consumable Products Information.

  • Page 203: Paper Information

    Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
  • Page 204 Envelope Envelope #10, Envelope DL, Envelope C6 Paper for Borderless Printing Genuine Epson Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Business Paper ❏ Epson Photo Quality Ink Jet Paper ❏ Epson Matte Paper-Heavyweight ❏ Epson Double-Sided Matte Paper...

  • Page 205: Unavailable Paper Types

    Unavailable Paper Types ❏ Epson Premium Glossy Photo Paper ❏ Epson Premium Semigloss Photo Paper ❏ Epson Photo Paper Glossy ❏ Epson Photo Quality Self Adhesive Sheets Related Information “Available Paper and Capacities” on page 203 & Commercially Available Paper...

  • Page 206: Consumable Products Information

    The following are the codes for genuine Epson ink cartridges. Note: ❏ Ink cartridge codes may vary by location. For the correct codes in your area,contact Epson support. ❏ Not all cartridges are available in all regions. ❏ Although the ink cartridges may contain recycled materials, this does not affect printer function or performance.

  • Page 207: Maintenance Box Code

    Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may not be displayed.

  • Page 208: Application For Printing From A Computer (Mac Os Printer Driver)

    Product Information > > Software Information Application for Printing from a Computer (Mac OS Printer Driver) Accessing the printer driver from the control panel To make settings that apply to all of the applications, access from the control panel. ❏ Windows 11 Click on the start button, and then select All apps >...

  • Page 209: Application For Controlling The Scanner (Epson Scan 2)

    Application for Controlling the Scanner (Epson Scan 2) Epson Scan 2 is a scanner driver that allows you to control the scanner. You can adjust the size, resolution, brightness, contrast, and quality of the scanned image. You can also start this application from a TWAIN- compliant scanning application.

  • Page 210: Application For Sending Faxes (Pc-Fax Driver)

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility. Starting on Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer (FAX).

  • Page 211: Application For Updating Software And Firmware (Epson Software Updater)

    IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the product information screen of the Epson Smart Panel. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config;...

  • Page 212: Settings Menu List

    Click the start button, and then select All Programs (or Programs) > EPSON Software > Epson Software Updater. Note: You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...

  • Page 213: Printer Setup

    Product Information > > Settings Menu List Printer Setup Nozzle Check: Select this feature to check if the print head nozzles are clogged. The printer prints a nozzle check pattern. Head Cleaning: Select this feature to clean clogged nozzles in the print head. Power Cleaning: Select this feature to perform power cleaning if the print head is severely clogged or is still clogged after repeating standard cleaning.
  • Page 214 Product Information > > Settings Menu List Printer Setup Paper Source Settings: Paper Setting: Select the paper size and paper type you loaded in the paper source. A4/Letter Auto Switching: Select On to feed paper from the paper source set as A4 size when there is no paper source set as Letter, or feed from the paper source set as Letter size when there is no paper source set as Error Notice: Select On to display an error message when the selected paper size or type does not match the...
  • Page 215 Product Information > > Settings Menu List Printer Setup Power Off If Disconnected: Select this setting to turn the printer off after 30 minutes when all ports including the LINE port are disconnected. This feature may not be available depending on your region. Date/Time Settings: Date/Time: Enter the current date and time.

  • Page 216: Network Settings

    Product Information > > Settings Menu List Network Settings Related Information “Saving Power” on page 114 & Network Settings Select the menus on the control panel as described below. Settings > Network Settings Print Status Sheet: Prints a network status sheet. The information for Wi-Fi, Wi-Fi Direct, and so on is printed on two or more pages.

  • Page 217: Epson Connect Services

    Check the printer's email address that is registered to the Epson Connect services. Status: Check whether or not the printer is registered and connected to the Epson Connect services. Contacts Manager Select the menus on the control panel as described below.

  • Page 218: Fax Settings

    Product Information > > Settings Menu List Fax Settings Add Entry: Register the entry to be used for faxes in contacts. Add Group: Register the entry for group faxes in contacts. Edit: Edit the entries and groups registered in contacts. Delete: Delete the entry or group registered in contacts.
  • Page 219 Product Information > > Settings Menu List Fax Settings Related Information “Basic Settings Menu” on page 219 & “Making the Printer Ready to Send and Receive Faxes” on page 73 & Basic Settings Menu You can find the menu on the printer's control panel below: Settings >...
  • Page 220 Product Information > > Settings Menu List Fax Settings Header: Enter your sender name and fax number. These appear as a header on outgoing faxes. Your Phone Number: You can enter up to 20 characters using 0-9 + or space. Fax Header: You can register up to 21 sender names as necessary.
  • Page 221 Product Information > > Settings Menu List Fax Settings Edit Blocked Number list: You can register up to 30 fax numbers to reject the faxes and calls. Enter up to 20 characters using 0-9, *, #, or space. Related Information “Making the Printer Ready to Send and Receive Faxes”...
  • Page 222 Product Information > > Settings Menu List Fax Settings Overlap When Split: Overlap When Split: When this is set to On and the data is divided and printed because the amount exceeds the Delete Print Data After Split > Threshold, the divided data is printed using the overlapping length specified in Overlapping Width.
  • Page 223 Product Information > > Settings Menu List Fax Settings Report Settings Menu You can find the menu on the printer's control panel below: Settings > Fax Settings > Report Settings Fax Log Auto Print: Prints the fax log automatically. Select On(Every 30) to print a log every time 30 fax jobs are completed.

  • Page 224: Print Status Sheet

    Customer Research Select the menus on the control panel as described below. Settings > Customer Research Provides product usage information, such as the number of prints, to Seiko Epson Corporation. Select Modify - Approve, and then follow the on-screen instructions.

  • Page 225: Restore Default Settings

    Product Information > > Product Specifications Printer Specifications Restore Default Settings Select the menus on the control panel as described below. Settings > Restore Default Settings Network Settings: Resets the network settings to the default. Copy Settings: Resets the copy settings to the default. Scan Settings: Resets the scan settings to the default.
  • Page 226 Product Information > > Product Specifications Printer Specifications Plain Paper 64 to 90 g/m2 Weight of Paper Envelopes 75 to 100 g/m2 Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality.

  • Page 227: Scanner Specifications

    Product Information > > Product Specifications ADF Specifications Scanner Specifications Scanner Type Flatbed Photoelectric Device Effective Pixels 10200×14040 pixels (1200 dpi) Maximum Document Size 216×297 mm (8.5×11.7 in.) A4, Letter Scanning Resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output Resolution 50 to 9600 dpi in 1 dpi increments Color Depth...

  • Page 228: Fax Specifications

    Product Information > > Product Specifications Interface Specifications Fax Specifications Fax Type Walk-up black and white and color fax capability (ITU-T Super Group Supported Lines Standard analogue telephone lines, PBX (Private Branch Exchange) telephone systems ❏ Standard: 8 pel/mm×3.85 line/mm (203 pel/in.×98 line/in.) Resolution Monochrome ❏...

  • Page 229: Network Specifications

    IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, OS X Mavericks (10.9.5) or later...

  • Page 230: Supported Third Party Services

    (10.11) or later ✓ Event Manager IPv4 Windows Vista/ Windows XP, or OS X Yosemite (10.10)/OS X Mavericks (10.9.5) Epson Connect (Scan to IPv4 Cloud) ✓ AirPrint (Scan) IPv4, IPv6 OS X Mavericks (10.9.5) or later ✓ Send a fax IPv4 ✓...

  • Page 231: Dimensions

    Product Information > > Product Specifications Electrical Specifications Dimensions WF-2930 Series Dimensions Storage ❏ Width: 375 mm (14.8 in.) ❏ Depth: 300 mm (11.8 in.) ❏ Height: 218 mm (8.6 in.) Printing ❏ Width: 375 mm (14.8 in.) ❏ Depth: 577 mm (22.7 in.) ❏...

  • Page 232: Environmental Specifications

    System Requirements Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Operation Use the printer within the range shown in the following graph.

  • Page 233: Regulatory Information

    Manufacturer: Seiko Epson Corporation Type: J26H006 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 234: Restrictions On Copying

    Restrictions on Copying Standards and Approvals for Australian Model AS/NZS CISPR32 Class B Epson hereby declares that the following equipment Models are in compliance with the essential requirements and other relevant provisions of AS/NZS4268: C624C, C625B Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.
  • Page 235 Product Information > > Regulatory Information Restrictions on Copying Responsible use of copyrighted materials: Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

  • Page 236: Where To Get Help

    Contacting Epson Support........

  • Page 237: Technical Support Web Site

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 238: Help For Users In Australia

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 239: Help For Users In Singapore

    Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 240: Help For Users In Vietnam

    Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Epson Call Centre Phone: 66-2460-9699 Email: support@eth.epson.co.th Our Call Centre team can help you with the following over the phone: ❏ Sales enquiries and product information ❏...
  • Page 241 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Epson Service Center Province Company Name Address Phone E-mail JAKARTA Epson Sales and Wisma Keiai Lt. 1 Jl. Jenderal 021-5724335 Service Jakarta Sudirman Kav. 3 Jakarta Pusat - DKI ess@epson-indonesia.co.id...
  • Page 242 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail SURABAYA Epson Sales & Jl. Haji Abdul Wahab Saimin, Ruko 031- 5120994 Service Surabaya Villa Bukit Mas RM-11, Kec. Dukuh sby-technical@epson-indonesia.co.id...

  • Page 243: Help For Users In Hong Kong

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 244: Help For Users In Malaysia

    Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below:...
  • Page 245 Help for Users in the Philippines World Wide Web http://www.epson.com.ph Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available. Epson Philippines Customer Care Toll Free: (PLDT) 1-800-1069-37766 Toll Free: (Digital) 1-800-3-0037766 Metro Manila: (632) 8441 9030 Web Site: https://www.epson.com.ph/contact...

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