Internet Access - ZyXEL Communications WSQ60 User Manual

I can see the Login screen, but I cannot log in to the Multy Device.
• This can happen when you fail to log out properly from your last session. Try logging in again after 5
minutes.
• Disconnect and re-connect the power adapter or cord to the Multy Device.
• If this does not work, you have to reset the device to its factory defaults. See
228.

10.4 Internet Access

I cannot access the Internet.
• Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
• Go to Expert > Maintenance > Operation Mode. Check your System Operation Mode setting.
If the Multy Device is in Standard Mode, make sure the WAN port is connected to a broadband
modem or router with Internet access. Your computer and the Multy Device should be in the same
subnet.
If the Multy Device is in Bridge Mode, make sure the WAN port is connected to a broadband modem
or router with Internet access and your computer is set to obtain an dynamic IP address.
• If the Multy Device is in Standard Mode, make sure you entered your ISP account information correctly
in the wizard or the WAN screen. These fields are case-sensitive, so make sure [Caps Lock] is not on.
• If you are trying to access the Internet wirelessly, make sure the WiFi settings in the WiFi client are the
same as the settings in the AP.
• Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
• If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the Multy Device), but
my Internet connection is not available anymore.
• Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
• Reboot the Multy Device.
• If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
Chapter 10 Troubleshooting
Multy WiFi System User's Guide
227
Section 10.5 on page