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• If you are trying to connect to the 5 GHz WiFi band, does your WiFi-enabled computer
or mobile device support this standard?
• Did your computer or WiFi device automatically connect to a different WiFi network
in your area, such as a WiFi hotspot?
Troubleshoot your network using the ping
utility
Most network devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply. You can
easily troubleshoot a network using the ping utility in your computer or workstation.
Test the LAN path from a Windows-based computer to
your router
You can ping the router from your Windows-based computer to verify that the LAN path
to your router is set up correctly.
To ping the router from your Windows-based computer:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this
example:
ping www.routerlogin.net
3. Click the OK button.
You should see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
Troubleshooting
Nighthawk Tri-band Mesh WiFi 6E
154
User Manual
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