Table of Contents
Troubleshooting
Related Manuals for NETGEAR MS324TXUP
Summary of Contents for NETGEAR MS324TXUP
- Page 1 Hardware Installation Guide 24-Port Multigig Ethernet Ultra60 PoE++ Smart Switch with 4 SFP+ Ports and Optional Remote/Cloud Management Model MS324TXUP NETGEAR, Inc. October 2023 350 E. Plumeria Drive 202-12650-01 San Jose, CA 95134, USA...
- Page 2 See the regulatory compliance document before connecting the power supply. For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy. By using this device, you are agreeing to NETGEAR’s Terms and Conditions at https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the device to your place of purchase within your return period.
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Page 3: Table Of Contents
RJ-45 ports for 100/1000M and 2.5G BASE-T Ethernet connectivity..................14 Transceiver modules and cables for SFP+ fiber ports....15 PoE port capacities and budget for model MS324TXUP..15 Multi-function Reset/Factory Defaults button......16 Restart (power-cycle) the switch..........17 Reset the switch to factory default settings but maintain the registration status..............17... - Page 4 24-Port Multigig Ethernet Ultra60 PoE++ Smart Switch with 4 SFP Ports Hardware Installation Guide Step 9: Manage the switch..............29 Chapter 5 Troubleshooting Troubleshooting chart...............33 PoE troubleshooting suggestions............34 Additional troubleshooting suggestions.........35...
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Page 5: Chapter 1 Introduction
Introduction This hardware installation guide complements the installation guide that came with your switch and applies to the MS324TXUP 24-Port Multigig Ultra60 POE++ Smart Switch. This switch provides 24 1G and 2.5G Ethernet multispeed ports and four dedicated SFP+ fiber ports supporting 1G and 10G. -
Page 6: Overview
24-Port Multigig Ethernet Ultra60 PoE++ Smart Switch with 4 SFP Ports Hardware Installation Guide Overview The switch provides 24 Gigabit Ethernet multispeed copper ports and four dedicated SFP+ fiber uplink ports that support 10G and 1G. The 24 multispeed ports support both 1G and 2.5G, and all ports use RJ-45 connectors. - Page 7 24-Port Multigig Ethernet Ultra60 PoE++ Smart Switch with 4 SFP Ports Hardware Installation Guide • Full compatibility with IEEE standards: IEEE 802.3 Ethernet IEEE 802.3u 100BASE-T IEEE 802.3z Gigabit Ethernet 1000BASE-SX/LX IEEE 802.3bz NBASE-T and MGBASE-T IEEE 802.3ae 10-Gigabit Ethernet over fiber (10GBASE-SR, 10GBASE-LR) IEEE 802.3ab 1000BASE-T IEEE 802.3i 10BASE-T IEEE 802.1Q VLAN tagging...
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Page 8: Safety Instructions And Warnings
Before connecting the product to outdoor cables or devices, see https://kb.netgear.com/000057103 for additional safety and warranty information. Failure to follow these guidelines can result in damage to your NETGEAR product, which might not be covered by NETGEAR’s warranty, to the extent permissible by applicable law. - Page 9 • Depending on your product, use only a supplied power adapter or approved power cable: If your product uses a power adapter: If you were not provided with a power adapter, contact your local NETGEAR reseller. Introduction Hardware Installation Guide...
- Page 10 24-Port Multigig Ethernet Ultra60 PoE++ Smart Switch with 4 SFP Ports Hardware Installation Guide The power adapter must be rated for the product and for the voltage and current marked on the product electrical ratings label. If your product uses a power cable: If you were not provided with a power cable for your system or for any AC-powered option intended for your system, purchase a power cable approved for your country.
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Page 11: Chapter 2 Hardware Overview
Hardware Overview This chapter describes the switch hardware features. The chapter includes the following sections: • Front panel model MS324TXUP • LEDs model MS324TXUP • Back panel model MS324TXUP • Switch hardware interfaces... -
Page 12: Front Panel Model Ms324Txup
Each port provides a left LED that functions as the combined link, speed, and activity LED and a right LED that provides PoE information. For more information about the LEDs, see LEDs model MS324TXUP on page 12. For more information about the PoE++ ports, see PoE port capacities and budget for model MS324TXUP on page 15. -
Page 13: Back Panel Model Ms324Txup
Solid green: The switch is powered on and operating normally. If you changed the management mode of the switch to NETGEAR Insight, the switch is not yet added to an Insight managed network or not yet connected to the Insight cloud management server. -
Page 14: Switch Hardware Interfaces
24-Port Multigig Ethernet Ultra60 PoE++ Smart Switch with 4 SFP Ports Hardware Installation Guide Figure 2. Back panel model MS324TXUP Switch hardware interfaces The following sections describe the hardware interfaces on the switch. RJ-45 ports for 100/1000M and 2.5G BASE-T Ethernet connectivity All RJ-45 copper ports support autosensing. -
Page 15: Transceiver Modules And Cables For Sfp+ Fiber Ports
24-Port Multigig Ethernet Ultra60 PoE++ Smart Switch with 4 SFP Ports Hardware Installation Guide For model MS324TXUP, all copper ports (1 through 24) also support PoE++ (up to 60W per port). Transceiver modules and cables for SFP+ fiber ports To enable fiber connections on the switch, SFP+ fiber ports accommodate standard small form-factor pluggable (SFP) gigabit interface converters (GBICs, also referred to as transceiver modules) and direct attach cables (DACs) for fiber connectivity. -
Page 16: Multi-Function Reset/Factory Defaults Button
For more information about PoE, see the user manual, which you can download by visiting netgear.com/support/download. Multi-function Reset/Factory Defaults button The switch provides a recessed, multi-function Reset/Factory Defaults button on the front panel. -
Page 17: Restart (Power-Cycle) The Switch
The NETGEAR registration status is maintained and not erased. After the switch is reset, you will need to go through the initial login and setup process again. -
Page 18: Reset The Switch To Factory Default Settings And Erase The Registration Status
24-Port Multigig Ethernet Ultra60 PoE++ Smart Switch with 4 SFP Ports Hardware Installation Guide Reset the switch to factory default settings and erase the registration status Use this procedure to erase all settings, reset the switch to factory defaults, and erase the registration flag from the switch. -
Page 19: Chapter 3 Applications
Applications The switch is designed to provide flexibility in configuring multispeed network connections. This chapter shows application examples with 10G, 5G, 2.5G, and 1G connections, and multispeed PoE++ connections. The chapter includes the following sections: • Multispeed PoE++ and PoE+ access points •... -
Page 20: Multispeed Poe++ And Poe+ Access Points
Guide Multispeed PoE++ and PoE+ access points Model MS324TXUP supports 24 PoE++ ports. The switch can supply up to 60W PoE++ (802.3bt) to each port up to its total maximum PoE power budget of 720W across all active PoE++ ports. -
Page 21: Multispeed Backbone Switching
24-Port Multigig Ethernet Ultra60 PoE++ Smart Switch with 4 SFP Ports Hardware Installation Guide to make sure that the devices connected to the higher-priority, lower-numbered PoE ports are supported first. Note: Although a device is listed as a 802.3bt PoE++-powered or 802.3at PoE+-powered device, it might not require the maximum power limit that is specified by its IEEE standard. -
Page 22: Chapter 4 Installation
Installation This chapter describes the installation procedures for the switch. Switch installation involves the steps described in the following sections: • Step 1: Prepare the site • Step 2: Protect against electrostatic discharge • Step 3: Unpack the switch • Step 4: Install the switch •... -
Page 23: Step 1: Prepare The Site
24-Port Multigig Ethernet Ultra60 PoE++ Smart Switch with 4 SFP Ports Hardware Installation Guide Step 1: Prepare the site Before you install the switch, make sure that the operating environment meets the site requirements that are listed in the following table. Table 5. -
Page 24: Step 3: Unpack The Switch
24-Port Multigig Ethernet Ultra60 PoE++ Smart Switch with 4 SFP Ports Hardware Installation Guide You can also take the following steps to prevent damage from electrostatic discharge (ESD): • When unpacking a static-sensitive component from its shipping carton, leave it in the antistatic package until you are ready to install it. -
Page 25: Step 4: Install The Switch
Rubber pads for tabletop installation Installation guide Rack mounting brackets 5. If any item is missing or damaged, contact your local NETGEAR reseller for replacement. Step 4: Install the switch You can install the switch in a standard 19-inch (48.26-centimeter) network equipment rack or on a flat surface. -
Page 26: Install The Switch On A Flat Surface
For more information about transceiver modules and direct attach cables (DACs), see Transceiver modules and cables for SFP+ fiber ports on page 15. Contact NETGEAR or your NETGEAR reseller to purchase these modules and cables. If you do not want to install an SFP module, skip the following procedure. -
Page 27: Step 6: Connect Devices To The Switch
Failure to do so can damage the switch. Note: Before connecting this switch to outdoor cables or devices, see https://kb.netgear.com/000057103 for safety and warranty information. The following procedure describes how to connect devices to the switch’s RJ-45 ports. -
Page 28: Step 7: Check The Installation
24-Port Multigig Ethernet Ultra60 PoE++ Smart Switch with 4 SFP Ports Hardware Installation Guide either straight-through or crossover cables. Use a Category 5 (Cat 5), Cat 5e, or Cat 6 cable that is terminated with an RJ-45 connector. For more information, see RJ-45 ports for 100/1000M and 2.5G BASE-T Ethernet connectivity on page 14. -
Page 29: Step 9: Manage The Switch
3. Check to see that the LEDs on the switch light correctly. When you apply power, the Power LED on the switch front panel lights and the port LEDs for attached devices light. For more information, see LEDs model MS324TXUP on page 12. - Page 30 24-Port Multigig Ethernet Ultra60 PoE++ Smart Switch with 4 SFP Ports Hardware Installation Guide Note: If you plan to use the NETGEAR Insight app or Insight Cloud portal to manage the switch, we recommend that you do not use the device UI to change settings that are Insight manageable because they would not be synchronized with Insight or to the network location and other devices to which you assigned the switch.
- Page 31 Guide • Changing back to Directly Connect to Web Browser Interface mode: The NETGEAR Insight Mobile App and Insight Cloud Portal management mode is disabled and the current Insight-manageable device settings are saved to the cloud server. Any changes that you make using the Directly Connect to Web Browser Interface management mode are not saved to the Insight cloud.
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Page 32: Chapter 5 Troubleshooting
Troubleshooting This chapter provides information about troubleshooting the switch. The chapter includes the following sections: • Troubleshooting chart • PoE troubleshooting suggestions • Additional troubleshooting suggestions... -
Page 33: Troubleshooting Chart
24-Port Multigig Ethernet Ultra60 PoE++ Smart Switch with 4 SFP Ports Hardware Installation Guide Troubleshooting chart The following table lists symptoms, possible causes, and possible solutions for problems that might occur. Table 7. Troubleshooting chart Symptom Possible Cause Possible Solution The Power LED is off. -
Page 34: Poe Troubleshooting Suggestions
24-Port Multigig Ethernet Ultra60 PoE++ Smart Switch with 4 SFP Ports Hardware Installation Guide PoE troubleshooting suggestions Here are some tips for correcting PoE problems that might occur: • Make sure that the PoE Max LED is off. If the PoE Max LED is solid yellow, disconnect one or more PoE devices to prevent PoE oversubscription. -
Page 35: Additional Troubleshooting Suggestions
• Switch integrity: If necessary, verify the integrity of the switch by restarting it. To restart the switch, disconnect the power from the switch and then reconnect the power. If the problem continues, contact NETGEAR technical support. For more information, visit the support website at netgear.com/support/.