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Troubleshooting
General Operation
Problem
I am confused about which
equipment the terms Local and
Remote refer to.
Erratic Operation
I have been given an account
but I am unable to log in.
I can't access the switch, even
though I have specified the IP
address and port number
correctly.
When logging in from a browser,
the following message appears:
404 Object Not Found.
Sudden loss of network
connection.
No remote server video display
on the client computer.
Resolution
See Terminology, page xviii for details
The RCM Series of KVM Over IP Switch needs to
be started before any cascaded switches.
1. Make sure to power it on before powering on the
switch.
2. If the cascaded switch was started before the
RCM Series of KVM Over IP Switch, reset or
restart the cascaded switch.
Press and release the Reset switch (see reset
button, page 13).
1. Make sure that you have correctly specified your
Username and Password.
2. Make sure that the administrator has given you
the necessary permission to access the switch.
3. Ask your administrator to see if the switch is
under CC management. If it is, he will have to
resolve the situation either by disabling CC
management on the switch (see page 169), or by
deselecting it on the CC server (see the CC User
Manual for details).
If the switch is behind a router, the router's Port
Forwarding (also referred to as Virtual Server)
feature must be configured. See Port Forwarding,
page 270, for details.
If a login string has been set, make sure to include
the forward slash and correct login string when you
specify the RCM Series of KVM Over IP Switch's IP
address. (See Login String, page 181.)
Close your connection to the RCM Series of KVM
Over IP Switch. Wait approximately 30 seconds,
and log in again.
Check that your KVM Adapter Cable's firmware
version is the same as the version stored in the
switch's Main firmware. See Upgrade Adapters,
page 204 for details
Set the remote server resolution to 1280 x 1024 or
less.
Appendix
253
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