Page 1 1-Local / Remote Share Access Single Port KVM over IP Switch RCM KVM over IP Switch User Manual www.aten.com ATEN Altusen™ RCMDP101U / RCMDVI101 / RCMVGA101 1-Local / Remote Share Access Single Port KVM over IP Switch User Manual...
Page 2: Compliance Statements
RCM KVM over IP Switch User Manual Compliance Statements FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Page 3: Online Registration
Japan 81-3-5615-5811 Korea 82-2-467-6789 North America 1-888-999-ATEN ext 4988 1-949-428-1111 User Notice All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose.
Page 4: Package Contents
For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller. Visit ATEN on the Web for a list of locations and telephone numbers: International http://www.aten.com...
Page 5: Rcmdp101U
RCM KVM over IP Switch User Manual RCMDP101U  1 RCMDP101U KVM over IP Switch  1 DisplayPort cable  1 USB Type-A to USB Type-B cable  1 USB Type-A to USB Mini-B cable  1 power adapter  1 mounting kit ...
Page 6: Table Of Contents
RCM KVM over IP Switch User Manual Contents Compliance Statements ........ii User Information .
Page 7 RCM KVM over IP Switch User Manual Wall Mount......... . . 19 Installation .
Page 8 RCM KVM over IP Switch User Manual ANMS ..........51 Event Destination .
Page 9 RCM KVM over IP Switch User Manual The Message Board ........102 The Button Bar.
Page 10 RCM KVM over IP Switch User Manual Panel Showing Logs of the Selected Units ....135 Appendix Safety Instructions ......... 137 General .
Page 11: About This Manual
RCM KVM over IP Switch User Manual About This Manual This manual is provided to help you get the most out of your RCM KVM over IP Switch. It covers all aspects of the device, including installation, configuration, and operation. The KVM over IP Switch models covered in this user manuals include: Models Product Names...
Page 12: Conventions
 Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the unit or connected devices.  ATEN regularly updates its product documentation for new features and fixes. For an up-to-date RCM KVM over IP Switch documentation, visit http://www.aten.com/global/en/...
Page 13: Introduction
VGA, one DVI, and one 4K DisplayPort video transmission, and is equipped with an FPGA graphics processor for optimal image quality. The RCM KVM switches are integrated with ATEN’s exclusive RCM API to offer users a multitude of functions, such as OCR, for customizable system integration and automation.
Page 14: Features And Benefits
RCM KVM over IP Switch User Manual In addition, the RCM KVM over IP Switch can also be used to integrate the compatible non-IP-based ATEN KVM switches and/or LCD consoles to provide them with over-IP capabilities, such as for CS1768 and/or CL3800.
Page 15: Management
 Local/Remote Share Mode conveniently grants shared or exclusive console privileges  Supports ATEN KVM over IP Console Station (see Compatible Products on the product web page)  DDNS — allows mapping of a dynamic IP address by assigning its dynamic IP address, in a DHCP server, to a host name ...
Page 16: Easy-To-Use Interface
RCM KVM over IP Switch User Manual Easy-to-Use Interface  Browser-based GUIs offer a unified multilanguage interface to minimize user training time and increase productivity  Multiplatform client support (Windows, Mac, Linux, Sun)  Multibrowser support (IE, Firefox, Safari, Opera, Chrome) ...
Page 17: Virtual Remote Desktop
Chapter 1. Introduction Virtual Remote Desktop  Windows Client — remote desktop application on Windows PC for real- time operation of the server / PC connected.  Java Client — remote desktop application on non-Windows PC for real- time operation of the server / PC connected. ...
Page 18: Supported Video Resolutions
RCM KVM over IP Switch User Manual Supported Video Resolutions Resolutions RCMVGA101 / RCMDVI101 RCMDP101U ● 4096 x 2160 @ 30 Hz ● 3840 x 2160 @ 30 Hz ● 2560 x 2048 @ 30 Hz ● 2560 x 1600 @ 30 Hz ●...
Page 19: System Requirements
Chapter 1. Introduction System Requirements Remote User Computers Remote user computers (also referred to as client computers) are the ones the users log into the switch with from remote locations over the Internet. The following equipment must be installed on these computers: ...
Page 20: Operating Systems
RCM KVM over IP Switch User Manual RCMDVI101 USB DVI-D 1.8 m 2L-7D02U Single Link 3.0 m 2L-7D03U KVM Cable 5.0 m 2L-7D05U RCMDP101U DisplayPort 1.8 m 2L-7D02DP Cable 3.0 m 2L-7D03DP  To purchase additional cable sets, contact your dealer. ...
Page 21: Browsers
Chapter 1. Introduction Browsers Supported browsers for users that log into the RCM KVM over IP Switch include the following: Browser Version Internet Explorer 8 or later Chrome 4.0.3 or later Firefox 3.5.3 or later Safari 4.0.3 or later Opera 10.10 or later Note: See Mac Systems, page 159, for further information regarding Safari.
Page 22: Components
RCM KVM over IP Switch User Manual Components RCMVGA101 Front View Component Description PC/KVM SPHD Use the KVM cable provided to connect the PC / workstation port to the unit through this port. Note: For keyboard and mouse signal transmission, users can choose between PS/2 or USB connections.
Page 23: Rcmvga101 Rear View
Chapter 1. Introduction RCMVGA101 Rear View Component Description grounding terminal Connect to a suitable grounding object. power jacks Plug the power adapter provided into an AC power source, then plug the power adapter cable into one of the power jacks. Plug a second power adapter into another AC power source, then plug the power cable into the unit’s other power jack.
Page 24: Rcmvga101 / Rcmdp101U Side View
RCM KVM over IP Switch User Manual RCMVGA101 / RCMDP101U Side View Component Description control port This port connects to an optional KVM over IP Access Control Box, which may be purchased separately.
Page 25: Rcmdp101U Front View
Chapter 1. Introduction RCMDP101U Front View Component Description PC/KVM Use the DisplayPort cable provided to connect the PC / DisplayPort workstation to the unit through this port. port Note: Audio is not supported by CN9950's DisplayPort and can only be transmitted through its 3.5 mm audio ports. KVM audio Connect the audio of the PC / server to these ports for audio Ports...
Page 26: Rcmdp101U Rear View
RCM KVM over IP Switch User Manual RCMDP101U Rear View Component Description grounding terminal Connect to a suitable grounding object. power jacks Plug the power adapter provided into an AC power source, then plug the power adapter cable into any power jack.
Page 27: Rcmdvi101 Front View
Chapter 1. Introduction RCMDVI101 Front View Component Description PC/KVM port Use the KVM cable provided to connect the PC / workstation to be controlled through this port. CPU COM Connect a serial data communication equipment device (e.g. a (RS-232 DTE) modem or PC) to this port.
Page 28: Rcmdvi101 Rear View
RCM KVM over IP Switch User Manual RCMDVI101 Rear View Component Description grounding terminal Connect to a suitable grounding object. power jacks Plug the power adapter provided with this package into an AC power source, then plug the power adapter cable into any power jack.
Page 29: Hardware Setup
Chapter 2 Hardware Setup 1. Important safety information regarding the placement of this device is provided on page 131. Please review it before proceeding. 2. Make sure that the power to any device that you connect to the installation has been turned off. You must unplug the power cords of any computers that have the Keyboard Power On function.
Page 30: Rack Mount
RCM KVM over IP Switch User Manual 2. Attach the bracket and secure the bracket using the screws from the previous step. M3 x 5 Rack Mount 1. Align the screw holes of the mounting bracket with that of the rack. 2.
Page 31: Wall Mount
Chapter 2. Hardware Setup Wall Mount RCM KVM over IP Switch can be hung on a wall. 1. On the wall you wish to mount your unit, attach two screws as the hanging hooks for the hanger keyholes of the mount bracket (you may need to draw the positions for the screws on the wall prior to installing), and leave enough space between the screw heads and the wall for the keyholes, as shown below.
Page 32: Installation
RCM KVM over IP Switch User Manual Installation Follow the steps below and refer to the diagram on the following page (the steps and the numbers correspond to each other) to install. 1. Connect the unit’s grounding terminal to a suitable grounded object. 2.
Page 33: Rcmvga101
Chapter 2. Hardware Setup Note: The second power connection acts as power back-up. A second power adapter can be purchased from your ATEN supplier. RCMVGA101...
Page 34: Rcmdvi101
RCM KVM over IP Switch User Manual RCMDVI101...
Page 35: Rcmdp101U
Chapter 2. Hardware Setup RCMDP101U...
Page 36: Dce And Dte Ports
RCM KVM over IP Switch User Manual DCE and DTE Ports You can connect different combinations of devices between DCE and DTE ports. If you intend to use a switch and PC combination, the switch can act as the DCE while the PC can act as the DTE.
Page 37: Api Functions
Chapter 3 API Functions Overview This chapter takes users through some of the most commonly-used API functions that can be used to access and configure the RCM KVM over IP Switch based on 32-bit/64-bit Windows Dynamic-link Library (DLL). Note: For a complete list of the RCM API functions and/or the DLL-related materials available, please contact your local dealer.
Page 38: Access Management
1 = view only 2 = denied access Checking Access Control Box Pushbutton Function Description Example Shall be used in conjunction with the ATEN Access Control Box, checks the current pushbutton status. GetLocalPushButtonS GetLocalPushButtonS tatus(<SID>) tatus(4) 0 = released 1 = pressed...
Page 39: Remote Monitoring
Chapter 3. API Functions Remote Monitoring The following sequence of functions are used for capturing the image of the RCM device for remote monitoring: 1. Type the following to set the parameters for capturing images from the RCM device, including its quality, width, height, and time interval: SetCaptureParams(<SID>,1,<image quality, 20-95>,<image width, in pixels>,<image height, in pixels>,1,<interval, 0-1000 ms>)
Page 40: Remote Access
RCM KVM over IP Switch User Manual Remote Access Function Description Example Opens an internal viewer for remote StartViewer(<SID>,1) StartViewer(4,1) access. CloseViewer(<SID>,1 Closes the internal viewer for remote CloseViewer(4,1) access. OCR Functions  Sample Image Compare Function Description Example Compares a specified region OCR_FastFindSamplePicture(<SID>, of the device’s...
Page 41 Chapter 3. API Functions  Get Remote Session Info Function Description Example GetSessionByPort(<S Gets the session list information GetSessionByPort(4, ID>,1,lpBuf,<lpBuf currently accessing the RCM 1,lpBuf,1024*64) size>) device.  Kill Sessions by User Account Function Description Example KillSessionByName(< Terminates sessions currently KillSessionByName(4 SID>,<username>,<u accessed by the specified user.
Page 42 RCM KVM over IP Switch User Manual This Page Intentionally Left Blank...
Page 43: Browser Login
Chapter 4 Browser Login The RCM KVM over IP Switch can be accessed either from an Internet type browser, or via the following methods:  Windows Client or Java Client (Web, Windows and Java Client Viewer, page 82);  Windows or Java application (AP) program (The Windows Client AP, page 83 or The Java Client AP, page 86);...
Page 44 RCM KVM over IP Switch User Manual Note: The Security Alert screen’s appearance varies depending on the browser version. The RCM KVM over IP Switch login page appears: 3. Provide a valid username and password (set by the RCM KVM over IP Switch administrator), and click Login to continue.
Page 45: Main Screen
Chapter 4. Browser Login Main Screen After you have successfully logged in, the RCM KVM over IP Switch main page appears: The main page consists of the user menu on the left panel, with a Viewer icon (to launch the Java or WinClient Viewer) as well as a Logout icon displayed at the bottom of the menu.
Page 46 RCM KVM over IP Switch User Manual This Page Intentionally Left Blank...
Page 47: Configuration
Chapter 5 Configuration Introduction The administration utilities, represented by the links and icons located on the left panel of the RCM KVM over IP Switch web page, are used to configure the device’s operating environment. This chapter discusses each of them in turn.
Page 48: Basic Setting
RCM KVM over IP Switch User Manual Basic Setting The following sections describe the screens under Basic Setting. Click the User Management, Account Policy, Sessions and Maintenance links in the left panel menu to view the screens. User Management The User Management screen allows you to add, edit or remove user accounts to the RCM KVM over IP Switch, as well as modify the role and permissions of each account: User Information...
Page 49: Permissions
Chapter 5. Configuration Permissions Click to check/uncheck an item to grant/deny access to that aspect of the RCM KVM over IP Switch’s operation.  Windows Client: Checking this allows a user to access the RCM KVM over IP Switch via the Windows Client software. ...
Page 50: Account Policy
RCM KVM over IP Switch User Manual Account Policy Set the parameters for the Username and Password.  Minimum Username Length: Enter the minimum number (0 – 20) of characters required for a username (default is 6).  Minimum Password Length: Enter the minimum number (0 – 20) of characters required for a password (default is 6).
Page 51: Sessions
Chapter 5. Configuration Sessions The Sessions screen lets the administrator see all the users currently logged into the RCM KVM over IP Switch, and provides information about each of their sessions. The meanings of the headings at the top of the page are fairly straightforward. ...
Page 52: Maintenance
RCM KVM over IP Switch User Manual Maintenance The Maintenance screen allows the Administrator to upgrade the RCM KVM over IP Switch’s firmware, backup/restore the RCM KVM over IP Switch’s configuration settings and allows you to configure the unit’s setting using Terminal.
Page 53: Update Display Information
Chapter 5. Configuration 5. After the upload completes, a message appears on the screen to show you the progress of the system upgrade. 6. When the system upgrade finishes, the current user will be logged out automatically and the system will inform the user that the system will reboot shortly.
Page 54: Backup / Restore
RCM KVM over IP Switch User Manual Backup / Restore The Backup / Restore screen gives you the ability to back up the RCM KVM over IP Switch’s configuration and user profile information. Backed up User Account and Configuration information can be restored with the Restore section.
Page 55 Chapter 5. Configuration To restore a previous backup, do the following: 1. If a password was set when the backup was made, key the same password that you used to save the backup file in the Password field. If a password was not set, you can leave this field blank.
Page 56 RCM KVM over IP Switch User Manual Terminal The Terminal section allows you to configure the unit using terminal commands.  Relay Terminal for Remote Reboot For RCMVGA101 / RCMDP101U only, to set the relay terminal to normally closed (NC) or normally open (NO), type the corresponding command below, and press [Enter]: ...
Page 57: Advanced Setting
Chapter 5. Configuration Advanced Setting The following sections describe the administration utilities covered under Advanced Setting, including the Device Information, Network, ANMS, Security, Console Management, Date/Time, Customization screens. Device Information The Device Information screen provides information about the RCM KVM over IP Switch’s status.
Page 58 RCM KVM over IP Switch User Manual  IPV6 Address / IPv6 Subnet Prefix Length: Displays the RCM KVM over IP Switch’s Internet Protocol Version 6 (128 bit) address (in the new format). See IPv6, page 144 for details.
Page 59: Network
Chapter 5. Configuration Network The Network screen is used to specify the RCM KVM over IP Switch’s network environment.
Page 60: Ip Installer
RCM KVM over IP Switch User Manual IP Installer The IP Installer is an external Windows-based utility for assigning IP addresses to the RCM KVM over IP Switch. Click one of the radio buttons to select Enabled, View Only, or Disabled for the IP Installer utility. See p. 141 for IP Installer details.
Page 61: Redundant Nic
Chapter 5. Configuration Redundant NIC A Redundant NIC ensures that the RCM KVM over IP Switch is always online by switching to another network adapter in case the primary connection fails.  Check Redundant NIC if you are using the secondary LAN port for a second IP address.
Page 62: Network Transfer Rate
RCM KVM over IP Switch User Manual IPv6 Settings The RCM KVM over IP Switch can either have its IPv6 address assigned dynamically at bootup (DHCP), or it can be given a fixed IPv6 address.  For dynamic IP address assignment, select the Obtain an IPv6 address automatically radio button.
Page 63: Anms
Chapter 5. Configuration ANMS The Advanced Network Management Settings screen allows you to set up login authentication and authorization management from external sources. It is divided into several sections, each of which is described in the sections that follow. Event Destination This section lets you configure the SMTP, Log Server, SNMP Trap and Syslog Server settings.
Page 64 RCM KVM over IP Switch User Manual  SMTP Settings To have the RCM KVM over IP Switch email reports from the SMTP server to you, do the following: 1. Check Enable report from the following SMTP server and key in the IP address and service port of your SMTP server.
Page 65 Chapter 5. Configuration  Log Server Important operations occur on the RCM KVM over IP Switch, such as logins and internal status messages, are kept in an automatically generated log file in the Log Server. See Chapter 10, The Log Server for details on setting up the log server.
Page 66: Authentication
RCM KVM over IP Switch User Manual Authentication The RCM KVM over IP Switch allows log in authentication and authorization through external programs. This screen lets you configure the RADIUS, LDAP, and CC Management settings. If you want to use a RADIUS, LDAP, CC Authentication instead of the RCM KVM over IP Switch device authentication, check Disable Device Authentication.
Page 67 Set the time in seconds that the RCM KVM over IP Switch waits for an LDAP or LDAPS server reply before it times out. Admin DN Consult the LDAP / LDAPS administrator to ascertain the appropriate entry for this field. For example, the entry might look like this: cn=LDAPAdmin,ou=cn9600,dc=aten,dc=com...
Page 68 RCM KVM over IP Switch User Manual Item Action Admin Name Key in the Group Name for RCM KVM over IP Switch administrator users. Password Key in the LDAP administrator’s password. Search DN Set the distinguished name of the search base. This is the domain name where the search starts for user names.
Page 69: Security
Chapter 5. Configuration Security The Security screen controls access to the RCM KVM over IP Switch and allows you configure the login failure policies, filter settings, encryption settings, security level, working mode, private certificate and certificate signing request. Login Failures For increased security, the Login Failures section allows administrators to set policies governing what happens when a user fails to log in successfully.
Page 70: Filter
RCM KVM over IP Switch User Manual Filter IP and MAC Filters control access to the RCM KVM over IP Switch based on the IP and/or MAC addresses of the computers attempting to connect. A maximum of 100 IP filters and 100 MAC filters are allowed. If any filters have been configured, they appear in the IP Filter and/or MAC Filter list boxes.
Page 71 Chapter 5. Configuration To add a MAC filter, do the following: 1. Click Add. A dialog box similar to the one below appears: 2. Specify the MAC address in the dialog box and click OK. 3. Repeat these steps for any additional MAC addresses you want to filter. Note: If there is a conflict between an IP filter and a MAC filter –...
Page 72: Encryption
RCM KVM over IP Switch User Manual For security purposes, we recommend that you change this string occasionally. Encryption These flexible encryption alternatives for keyboard/mouse, video, and virtual media data let you choose any combination of DES, 3DES, AES, RC4, or a Random cycle of any or all of them.
Page 73: Working Mode
When logging in over a secure (SSL) connection, a signed certificate is used to verify that the user is logging in to the intended site. For enhanced security, the Private Certificate section allows you to use your own private encryption key and signed certificate, rather than the default ATEN certificate.
Page 74 RCM KVM over IP Switch User Manual There are two methods for establishing your private certificate: generating a self-signed certificate and importing a third-party certificate authority (CA) signed certificate. Generating a Self-Signed Certificate If you wish to create your own self-signed certificate, a free utility – openssl.exe –...
Page 75 Chapter 5. Configuration Certificate Signing Request The Certificate Signing Request (CSR) section provides an automated way of obtaining and installing a CA signed SSL server certificate. To perform this operation, do the following: 1. Click Create CSR. The following dialog box appears: 2.
Page 76 RCM KVM over IP Switch User Manual A self-signed certificate based on the information you just provided is now stored on the RCM KVM over IP Switch. 4. Click Get CSR, and save the certificate file (csr.cer) to a convenient location on your computer This is the file that you give to the third party CA to apply for their signed SSL certificate.
Page 77: Console Management
Chapter 5. Configuration Console Management This section discusses methods of opening the RCM KVM over IP Switch console via OOBC (Out of Band Configuration) or serial connection. OOBC For this function to work, the serial device must be connected to the CPU COM (RS-232 DTE) port.
Page 78 RCM KVM over IP Switch User Manual  PPP Settings After enabling Out of Band Access, the Enable Dial Back, and Enable Dial Out functions become available and are described in the following sections. Dial Back If this function is enabled, the unit disconnects calls being dialed in, and dials back according to the options specified below: ...
Page 79 Chapter 5. Configuration Dial Out For the dial out function, you must establish an account with an Internet Service Provider, and use a modem to dial up to your ISP account. An explanation of the Enable Dial Out items is given in the table below: ...
Page 80 RCM KVM over IP Switch User Manual  Daily at will dial out once a day at a specified time. Use the hh:mm format to specify the time.  PPP online time specifies how long you want the ISP connection to last before terminating the session and hanging up the modem.
Page 81 Chapter 5. Configuration Serial Console For this function to work, the serial device must be connected to the Local Console COM (RS-232 DCE) port. To configure the RCM KVM over IP Switch to interact with the connected serial device, you need to set its parameters to match the parameters of the device in the Port Property Settings.
Page 82 RCM KVM over IP Switch User Manual  Stop Bits: This indicates that a character has been transmitted. Set this to match the stop bit setting of the serial console device. Choices are: 1 and 2. Default is 1 (which is the default for the majority of serial console devices).
Page 83: Date/Time
Chapter 5. Configuration Note: When you enable serial port bypass, Port Alert Settings will be disabled.  Port Alert Settings: You can specify up to 10 types of events (e.g., Power On). Enter them in the provided Alert String (1 - 10) fields. Date/Time The Date/Time dialog page sets the RCM KVM over IP Switch time parameters:...
Page 84: Date / Time
RCM KVM over IP Switch User Manual Date / Time  Select the month from the drop-down list-box.  Click < or > to move backward or forward by one year increments.  In the calendar, click on the day. ...
Page 85: Customization
Chapter 5. Configuration Customization This section provides more customizable options and are described below. Mode Check Force All to Grayscale to enable this function. When enabled, the remote displays of all clients connected to the RCM KVM over IP Switch are changed to grayscale.
Page 86: Multiuser Mode
RCM KVM over IP Switch User Manual details) or to have local Laptop USB Console (LUC) access via the LUC Port (see Laptop USB Console (LUC), page 124). Multiuser Mode Multiuser Mode: Defines how a port is to be accessed when multiple users have logged on, as follows: ...
Page 87: Preferences
Chapter 5. Configuration Preferences The following sections describe the administration utilities covered on this section, including the User Preferences, Log Information, Remote Console and Download screens. User Preferences The User Preferences screen allows the user to set the device password, as well as device parameters including the Language, OSD Hotkey, Logout Timeout and the Viewer.
Page 88: Logs
RCM KVM over IP Switch User Manual  Old Password: Enter the old password.  New Password: Enter the new password.  Confirm Password: Repeat the new password. Click Change Password to apply your settings. Logs The RCM KVM over IP Switch logs all the events that take place on it. Following a reset, all logs are cleared.
Page 89: Remote Console
Chapter 5. Configuration Remote Console This section provides remote console related preference options. Remote Console Preview The preview in this screen shows a snapshot of the server’s display as follows: Clicking Refresh updates the snapshot of the remote display. Telnet Viewer If the Serial Console is enabled and a user has telnet access rights, then the “Open Telnet Client”...
Page 90: Download
RCM KVM over IP Switch User Manual Download The Download page lets you download the standalone Windows Client AP, Java client AP and Log Server AP. 1. Click the button of the AP you want to download. 2. Follow the on-screen instructions to complete the installation and have the program icon placed on your desktop.
Page 91: Viewer
Chapter 5. Configuration Viewer Click the Viewer icon to call the remote client (Web Client, WinClient or Java Client) to view the remote server in a separate window. A second or two after clicking the Viewer icon, the desktop of the remote server appears as a window on your PC.
Page 92: Logout
RCM KVM over IP Switch User Manual Logout Click the Logout icon when you are done configuring the RCM KVM over IP Switch’s operating environment. This logs you out of the RCM KVM over IP Switch GUI.
Page 93: Accessing Remote Server
Chapter 6 Accessing Remote Server Introduction The remote server can be accessed as if it were your local system. A window will be presented and the remote server is displayed inside this window.  You can maximize the window, drag the borders to resize the window and use the scrollbars to move around the screen.
Page 94 RCM KVM over IP Switch User Manual Web, Windows and Java Client Viewer The Web, Windows and Java Client Viewer is accessible via a web browser. After you log into the web configuration page (see Logging In, page 31), click the Viewer icon on the left panel menu.
Page 95: The Windows Client Ap
Chapter 6. Accessing Remote Server The Windows Client AP The Windows Client AP is a Windows Client program allowing you to access the Windows Client without going through the browser configuration page. Download To download the stand-alone Windows Client program, do the following: 1.
Page 96 RCM KVM over IP Switch User Manual Server If the RCM KVM over IP Switch you wish to connect to is at a remote location, it will not be found on your LAN. You can enter its IP address and port yourself. If you don't know the Port number, contact the Administrator.
Page 97 Chapter 6. Accessing Remote Server At this time there are two active buttons and are described in the table below: Button Action Disconnect Breaks the connection to the RCM KVM over IP Switch. Switch to remote In some cases, administrators do not wish to have users connect view to the RCM KVM over IP Switch with a browser.
Page 98: The Java Client Ap
RCM KVM over IP Switch User Manual The Java Client AP The Java Client AP is an AP program provided to make the RCM KVM over IP Switch accessible to all platforms. It is, like the Windows Client AP, a Java Client program allowing you to access the Java Client without going through the browser configuration page.
Page 99: The Windows Client Viewer
Chapter 7 The Windows Client Viewer The Win / Java Client Control Panel The control panels of the WinClient and Java Client are similar, with their differences explained below:  In the Macros dialog box, Toggle Mouse Display is only available on WinClient.
Page 100: Control Panel Functions
RCM KVM over IP Switch User Manual Control Panel Functions The Control Panel functions are described in the table below. Icon Function This is a toggle. Click to ping the Control Panel to the window where it is always displayed on top of other screen elements. Click again to have it display normally.
Page 101 Chapter 7. The Windows Client Viewer Icon Function Click to bring up the on-screen keyboard (see The On-Screen Keyboard, page 108). Click to select the mouse pointer type. Note: This icon changes depending on which mouse pointer type is selected (see Mouse Pointer Type, page 109). Click to toggle Automatic or Manual mouse sync.
Page 102 RCM KVM over IP Switch User Manual Icon Function Click this to turn the microphone on or off. This icon grays out and becomes not functional when the microphone connected to the local console is enabled. To enable / disable the microphone from the local console OSD, see Local OSD, page 123.
Page 103: Macros
Chapter 7. The Windows Client Viewer Macros The Macros icon provides access to three functions found in the Macros dialog box: Hotkeys, User Macros, and System Macros. Each of these functions is described in the following sections. Hotkeys Various actions, corresponding to clicking the Control Panel icons, can be accomplished directly from the keyboard with hotkeys.
Page 104 RCM KVM over IP Switch User Manual To reset all the hotkeys to their default values, click Reset. An explanation of the Hotkey actions is given in the table below: Action Explanation Exit remote location Exits the remote view. This is equivalent to clicking the Exit icon on the Control Panel.
Page 105 Chapter 7. The Windows Client Viewer User Macros User Macros are used to perform specific actions on the remote server. To create the macro, do the following: 1. Select the User Macros radio button, then click Add. 2. In the dialog box that comes up, replace the “New Macro” text with a name of your choice for the macro: 3.
Page 106 RCM KVM over IP Switch User Manual The dialog box disappears, and a small panel appears at the top left of the screen: 4. Press the keys for the macro.  To pause macro recording, click Pause. To resume, click Pause again. ...
Page 107 Chapter 7. The Windows Client Viewer 5. If you haven’t brought up the Show dialog, click Done when you have finished recording your macro. You return to the Macros dialog box shown in Step 1: 6. You can give each macro a set of hotkeys, as illustrated in Hotkeys, page 91.
Page 108 RCM KVM over IP Switch User Manual After creating your macros, you can run them in any of three ways: 1. By using the hotkey (if one was assigned). 2. By opening the Macro List on the Control Panel and clicking the one you want 3.
Page 109 Chapter 7. The Windows Client Viewer System Macros System Macros are used to create exit macros for when you close a session. For example, as an added measure of security, you could create a macro that sends the Winkey-L combination which would cause the remote device’s log in page to come up the next time the device was accessed.
Page 110 RCM KVM over IP Switch User Manual 4. Press the keys for the macro.  To pause macro recording, click Pause. To resume, click Pause again.  Clicking Show brings up a dialog box that lists each keystroke that you make, together with the amount of time each one takes (see page 98).
Page 111: Video Settings
Chapter 7. The Windows Client Viewer Once the system macros have been created, you can choose to run any one of them upon logging out of the RCM KVM over IP Switch (see Customization, page 73 for details). Note: 1. Information about the Search function is given on page 96. 2.
Page 112 RCM KVM over IP Switch User Manual Gamma Adjustment For greater control and if it is necessary to correct the gamma level for the remote video display, use the Gamma function of the Advanced Video Settings by clicking the Advanced button. For gamma level, there are ten preset and four user-defined levels to choose from.
Page 113 Chapter 7. The Windows Client Viewer Option Usage Video Quality Drag the slider bar to adjust the overall video quality. The larger the value, the clearer the picture and the more video data goes through the network. Depending on the network bandwidth, a high value may adversely affect response time.
Page 114: The Message Board
RCM KVM over IP Switch User Manual The Message Board To alleviate the possibility of access conflicts resulting from multiple user logins, the RCM KVM over IP Switch provides a message board that allows users to communicate with each other: The Button Bar The buttons on the Button Bar are toggles.
Page 115: Message Display Panel
Chapter 7. The Windows Client Viewer Message Display Panel Messages that users post to the board - as well as system messages - display in this panel. If you disable Chat, however, messages that get posted to the board will not appear. Compose Panel Key in the messages that you want to post to the board in this panel.
Page 116: Virtual Media
RCM KVM over IP Switch User Manual Virtual Media The Virtual Media feature allows a drive, folder, image file, or removable disk on a local client computer to appear and act as if it were installed on the remote server. To enable this function, set the mode under USB IO Settings, page 73 to “Virtual Media”...
Page 117 Chapter 7. The Windows Client Viewer 2. Click Add and select the media source. Depending on your selection, additional dialog boxes appear enabling you to select the drive, file, folder, or removable disk you desire. See Virtual Media Support, page 162 for details about mounting these media types. 3.
Page 118 RCM KVM over IP Switch User Manual Note: 1. If a redirected device cannot be written to, or if a user does not have write permissions, it appears in gray and cannot be selected. 2. See Virtual Media Support, page 162, for a list of supported virtual media types.
Page 119: Zoom/ Scale Window Size
Chapter 7. The Windows Client Viewer Smart Card Reader Note: This feature is only available when using the WinClient Viewer or the Windows Client AP. The smart card reader function allows a reader plugged into a local client computer’s USB port to be redirected, and appear as if it were plugged into the remote server.
Page 120: The On-Screen Keyboard
RCM KVM over IP Switch User Manual The On-Screen Keyboard The RCM KVM over IP Switch supports an on-screen keyboard, available in multiple languages, with all the standard keys for each supported language. Click this icon to pop up the on-screen keyboard: One of the major advantages of the on-screen keyboard is that if the keyboard languages of the remote and local systems are not the same, you do not have to change the configuration settings for either system.
Page 121: Mouse Pointer Type
Chapter 7. The Windows Client Viewer To display/hide the expanded keyboard keys, click the arrow to the right of the language list arrow. Mouse Pointer Type The RCM KVM over IP Switch offers a number of mouse pointer options when working in the remote display. Click this icon to select the type that you would like to work with: Note: 1.
Page 122: Mouse Dynasync Mode
RCM KVM over IP Switch User Manual Mouse DynaSync Mode Clicking this icon selects whether synchronization of the local and remote mouse pointers is accomplished either automatically or manually. The icon on the toolbar indicates the synchronization mode status as follows: Icon Function The green mark on this icon indicates that Mouse DynaSync is...
Page 123 Chapter 7. The Windows Client Viewer Mac and Linux Considerations  For Mac OS versions 10.4.11 or later, there is a second DynaSync setting to choose from. If the default Mouse DynaSync result is not satisfactory, try the Mac 2 setting. To select Mac 2, right click in the text area of the →...
Page 124: Open Gui (Configuration)
RCM KVM over IP Switch User Manual Open GUI (Configuration) Clicking the Open GUI icon for viewer-based configuration. The sidebar menu items available on this page are based on the user’s permissions. For information on how to use these functions, refer to Configuration on page 35.
Page 125: Control Panel Configuration
Chapter 7. The Windows Client Viewer Control Panel Configuration Clicking the Customize Control Panel icon brings up a dialog box that allows you to configure the items that appear on the Control Panel, as well as its graphical settings: The dialog box is organized into five main sections as described in the table below: Item Description...
Page 126 RCM KVM over IP Switch User Manual Item Description  Screen Options If Full Screen Mode is enabled, the remote display fills the entire screen.  If Full Screen Mode is not enabled, the remote display appears as a window on the client desktop. If the remote screen is larger than what is able to fit in the window, scroll bars will appear.
Page 127: The Web Client Control Panel
Chapter 7. The Windows Client Viewer The Web Client Control Panel The Web Client control panel is a simpler version of the WinClient control panel, as below: The OSD Hotkey is not supported for Web Client (see User Preferences, page 75). Functions Icon Function...
Page 128: Web Client Video Settings
RCM KVM over IP Switch User Manual Click to select the mouse pointer type. Note: This icon changes depending on which mouse pointer type is selected (Refer to Web Client Mouse Pointer Type, page 117 for more information). Click for a menu of mouse sync modes (Refer to Web Client Mouse Sync Mode, page 119 for a complete explanation of this feature).
Page 129: Web Client On-Screen Keyboard
Chapter 7. The Windows Client Viewer Options Usage Enhanced Text Check this to solve video display problems related to video screen Mode resolution that affect some interface systems (e.g., Sun Blade 1000 and other servers). This setting can improve the image color on some displays.
Page 130: Virtual Media
RCM KVM over IP Switch User Manual Note: 1. Available options will depend on the browser. For example, Internet Explorer has Dual and Crosshairs types while Chrome has Dual, Crosshairs and Single Cursor. 2. The icon on the Control Panel changes to match your pointer choice. Virtual Media To setup a Virtual Media device, do the following: 1.
Page 131: Web Client Mouse Sync Mode
Chapter 7. The Windows Client Viewer Adding Virtual Media via Internet Explorer To setup a Virtual Media device using Internet Explorer, do the following: 1. Click the Virtual Media icon to bring up the Virtual Media Control. 2. Select an ISO file by clicking and click Open.
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Page 133: Local Access
Chapter 8 Local Access The RCM KVM over IP Switch can be accessed directly from a local console’s keyboard/mouse/monitor or via a laptop application (AP) program at the local site. Local Console You can directly access the server/computer the RCM KVM over IP Switch is connected to by connecting a keyboard, mouse, and monitor to the local console ports of the RCM KVM over IP Switch.
Page 134 RCM KVM over IP Switch User Manual A login page will first appear: Enter the username and password to enter the configuration page. Note: If you are the administrator and are logging in for the first time, use the default username (administrator) and the default password (password). For security purposes, the system will prompt you to change the login password.
Page 135: Local Osd
Chapter 8. Local Access Local OSD The configuration page is the same as the web browser version, refer to Configuration on page 35 for more information. To enable / disable the speakers and microphone connected on the local console, press icons located on the lower-right corner of the OSD.
Page 136: Laptop Usb Console (Luc)
RCM KVM over IP Switch User Manual Laptop USB Console (LUC) The USB Mini-B port can be used as a Laptop USB Console port for laptop access. This lets you conveniently configure the RCM KVM over IP Switch directly at the local site simply by connecting a laptop to the port. With the laptop, you can then access and edit the RCM KVM over IP Switch application.
Page 137 Chapter 8. Local Access 4. Enter the Username/Password (administrator/password) and click OK. 5. If the login was successful, the Remote View button becomes active. 6. Click Remote View to bring up the Laptop Console Main Page. If this is the first time you log into the system, the system will prompt you to change the password.
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Page 139: The Log File
Chapter 9 The Log File The Log File Screen The RCM KVM over IP Switch logs all the events that take place on it. Following a reset, all logs are cleared. To view the contents of the log file, click the Log icon at the center left of the page.
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Page 141: The Log Server
Chapter 10 The Log Server The Log Server is a Windows-based administrative utility that records all the events that take place on selected RCM KVM over IP Switch units and writes them to a searchable database. Installation 1. In the web GUI, go to the Download page. Refer to Download, page 78 for more details.
Page 142: The Menu Bar
RCM KVM over IP Switch User Manual Note: 1. The MAC address of the Log Server computer must be specified in the ANMS settings – see Log Server, page 53 for details. 2. The Log Server requires the Microsoft Jet OLEDB 4.0 driver. See The Log Server, page 159 if the program does not start.
Page 143: Configure
Chapter 10. The Log Server Configure The Configure menu contains three items: Add, Edit, and Delete. They are used to add new device units to the RCM KVM over IP Switch List, edit the information for units already on the list, or delete device units from the list. ...
Page 144: Events
RCM KVM over IP Switch User Manual Events The Events Menu has two items: Search and Maintenance. Search Search allows you to search for events containing specific words or strings. When you access this function, a screen similar to the one below appears: A description of the items is given in the table below: Item Explanation...
Page 145: Maintenance
Chapter 10. The Log Server Priority List Sets the level for how detailed the search results display should be. Least is the most general; Most is the most specific. Least results appear in black; Less results appear in blue; Most results appear in red. Start Date Select the date that you want the search to start from.
Page 146: Help
RCM KVM over IP Switch User Manual Help From the Help Menu, click Contents to access the online Windows Help file. The help file contains instructions about how to setup, operation and troubleshoot the Log Server. The Log Server Main Screen Overview The Log Server Main Screen is divided into two main panels.
Page 147: The List Panel
Chapter 10. The Log Server The List Panel The List panel contains six fields: Field Explanation Recording Determines whether the Log Server records log events for this RCM KVM over IP Switch or not. If the Recording check box is checked, the field displays Recording, and log events are recorded.
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Page 149: Appendix
Appendix Safety Instructions General  This product is for indoor use only.  Read all of these instructions. Save them for future reference.  Follow all warnings and instructions marked on the device.  Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result.
Page 150 RCM KVM over IP Switch User Manual  Unplug the power cable before removing the power supply.  If the system has multiple sources of power, disconnect power from the system by unplugging all power cables from the power supplies. ...
Page 151: Rack Mounting
Appendix Rack Mounting  Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack.
Page 152: Technical Support
RCM KVM over IP Switch User Manual Technical Support International  For online technical support – including troubleshooting, documentation, and software updates: http://eservice.aten.com  For telephone support, see Telephone Support, page iii. North America Email Support support@aten-usa.com Online Troubleshooting http://eservice.aten.com...
Page 153: Ip Address Determination
For computers running Windows, an IP address can be assigned with the IP Installer utility: 1. On the RCM KVM over IP Switch ATEN website, download the IP Installer in the Support and Downloads tab. 2. Execute the downloaded file (IPInstaller.exe). A dialog box similar to the one below appears: 3.
Page 154: Browser
RCM KVM over IP Switch User Manual Note: 1. If the list is empty, or your device doesn’t appear, click Enumerate to refresh the Device List. 2. If there is more than one device in the list, use the MAC address to pick the one you want.
Page 155: Ap Windows Client
Appendix AP Windows Client For computers running Windows, the RCM KVM over IP Switch's IP address can be determined with the Windows AP program (see The Windows Client AP, page 83). When you run the program it searches the network segment for RCM KVM over IP Switch devices, and displays the results in a dialog box similar to the one below: You can now use this network address, or you can change it in the Network...
Page 156: Ipv6
RCM KVM over IP Switch User Manual IPv6 At present, the RCM KVM over IP Switch supports two IPv6 address protocols: Link Local IPv6 Address, and IPv6 Stateless Autoconfiguration Link Local IPv6 Address At power on, the RCM KVM over IP Switch is automatically configured with a Link Local IPv6 Address (for example, fe80::210:74ff:fe61:1ef).
Page 157: Ipv6 Stateless Autoconfiguration
Appendix IPv6 Stateless Autoconfiguration If the RCM KVM over IP Switch’s network environment contains a device (such as a router) that supports the IPv6 Stateless Autoconfiguration function, the RCM KVM over IP Switch can obtain its prefix information from that device in order to generate its IPv6 address.
Page 158: Port Forwarding
RCM KVM over IP Switch User Manual Port Forwarding For devices located behind a router, port forwarding allows the router to pass data coming in over a specific port to a specific device. By setting the port forwarding parameters, you tell the router which device to send the data coming in over a particular port to.
Page 159: Keyboard Emulation
Appendix Keyboard Emulation PC compatible (101/104 key) keyboards can emulate the functions of the Sun and Mac keyboards. The emulation mappings are listed in the table below. PC Keyboard Sun Keyboard PC Keyboard Mac Keyboard [Ctrl] [T] Stop [Shift] Shift [Ctrl] [F2] Again [Ctrl]...
Page 160: Serial Port Pin Assignment
RCM KVM over IP Switch User Manual Serial Port Pin Assignment Pin assignment for the CPU COM (RS-232 DTE) port is given in the table below: Assignment RJ-45 Female Pin assignment for the Local Console COM (RS-232 DCE) port is given in the table below: Assignment RJ-45 Female...
Page 161: Trusted Certificates
Appendix Note: If you are connecting to the DCE port using a Cisco Console Cable, a null modem cable or null modem converter is required. Trusted Certificates Overview When you try to log in to the device from your browser, a Security Alert message appears to inform you that the device’s certificate is not trusted, and asks if you want to proceed.
Page 162: Installing The Certificate
RCM KVM over IP Switch User Manual Installing the Certificate To install the certificate, do the following: 3. In the Security Alert dialog box, click View Certificate. The Certificate Information dialog box appears: Note: There is a red and white X logo over the certificate to indicate that it is not trusted.
Page 163: Certificate Trusted
Appendix Certificate Trusted The certificate is now trusted: When you click View Certificate, you can see that the red and white X logo is no longer present – further indication that the certificate is trusted: Mismatch Considerations If the site name or IP address used for generating the certificate no longer matches the current address of the RCM KVM over IP Switch a mismatch warning occurs:...
Page 164 RCM KVM over IP Switch User Manual You can click Yes to go on, or you can disable mismatch checking. To disable mismatch checking, do the following: 1. After the page you are logging in to comes up open the browser’s Tools →...
Page 165: Self-Signed Private Certificates
[Enter] until all the parameters have been keyed in). 2. If there are spaces in the input, surround the entry in quotes (e.g., “ATEN International”). To avoid having to input information during key generation the following additional parameters can be used: /C /ST /L /O /OU /CN /emailAddress.
Page 166: Troubleshooting
RCM KVM over IP Switch User Manual Troubleshooting General Operation Problem Resolution Erratic operation The RCM KVM over IP Switch needs to be started before the KVM switch 1. If the RCM KVM over IP Switch is connected to a KVM switch, make sure to power it on before powering on the switch.
Page 167 Installer. work properly.  Make sure to turn off your firewall and/or antivirus software temporarily in order for the audio-discover to work properly.  Make sure the ATEN over IP unit and the PC are under the same network segment.
Page 168: Windows
RCM KVM over IP Switch User Manual Windows Problem Resolution When I log in, the browser 1. The certificate’s name is not found on Microsoft’s list of generates a CA Root Trusted Authorities. The certificate can be trusted. certificate is not trusted, See Trusted Certificates, page 149, for details.
Page 169: Java
Appendix Java For mouse synchronization problems, see Macros, page 91, Mouse DynaSync Mode, page 110, and Sun / Linux, page 161. For other problems, see the table below: Problem Resolution Java Applet won't connect to the 1. Java 6 Update 3 or higher must be installed on RCM KVM over IP Switch your computer.
Page 170: Sun Systems
RCM KVM over IP Switch User Manual Sun Systems Problem Resolution Video display problems with The display resolution should be set to 1024 x 768: HDB15 interface systems (e.g., Under Text Mode: Sun Blade 1000 servers). 1. Go to OK mode and issue the following com- mands: setenv output-device screen:r1024x768x60 reset-all...
Page 171: Mac Systems
Appendix Mac Systems Problem Resolution The local and remote There are two USB I/O settings for the Mac: Mac 1, and mouse pointers do not Mac 2 (see Customization, page 73). In general, Mac 1 sync. works with older operating system versions, whereas Mac 2 works with the newer ones.
Page 172: Additional Mouse Synchronization Procedures
RCM KVM over IP Switch User Manual Additional Mouse Synchronization Procedures If the mouse synchronization procedures mentioned in the manual fail to resolve mouse pointer problems for particular computers, try the following: Windows: Note: In order for the local and remote mouses to synchronize, you must use the generic mouse driver supplied with the MS operating system.
Page 173: Sun / Linux
Appendix b) Click the Pointer Options tab c) Bring the mouse speed to the middle position (6 units in from the left) d) Disable Enhance Pointer Precision 3. Windows ME: Set the mouse speed to the middle position; disable mouse acceleration (click Advanced to get the dialog box for this).
Page 174: Virtual Media Support
RCM KVM over IP Switch User Manual Virtual Media Support WinClient ActiveX Viewer / WinClient AP  IDE CDROM/DVD-ROM Drives – Read Only  IDE Hard Drives – Read Only  USB CD ROM/DVD-ROM Drives – Read Only  USB Hard Drives – Read/Write* ...
Page 175: Administrator Login Failure
Appendix Administrator Login Failure If you are unable to perform an Administrator login (because the Username and Password information has become corrupted, or you have forgotten it, for example), there is a procedure you can use to clear the system database information.
Page 176: Specifications
RCM KVM over IP Switch User Manual Specifications RCMVGA101 Connectors Console Ports 2 x USB Type-A Female (White) 1 x VGA Female (Blue) 1 x 3.5 mm Audio Jack Female (Green) 1 x 3.5 mm Audio Jack Female (Pink) KVM Ports 1 x SPHD / VGA Female (Yellow) 1 x 3.5 mm Audio Jack Female (Green) 1 x 3.5 mm Audio Jack Female (Pink)
Page 177: Rcmdvi101
Appendix Physical Properties Housing Metal Weight 0.86 kg (1.90 lb) Dimensions (L x W x H) 20.00 x 15.41 x 2.85 cm (7.87 x 6.07 x 1.12 in.) Control Terminal Relay Contact Maximum Switching Power: 30 W, 37.5 V A Ratings Maximum Switching Voltage: 220 V DC, 250 V Maximum Switching / Carrying Current: 1 A...
Page 178: Rcmdp101U
RCM KVM over IP Switch User Manual Emulation Keyboard/Mouse LEDs Power 1 (Green) Video Local Console & Remote 1920 x 1200 @ 60 Hz Power Consumption DC 5 V: 5.55 W: 30 BTU Environment Operating Temperature 0 – 50 ºC (RCMDVI101) 0 –...
Page 179 Appendix Virtual Media 1 x USB Mini-B Female Power 2 x DC Jack Serial Port 2 x RJ-45 Female Control Port 1 x PS/2 Female Switches Reset 1 x Semi-recessed pushbutton (Black) Emulation Keyboard/Mouse LEDs Power 2 (Green) Video Local Console & Remote 4096 x 2160 @ 30 Hz Power Consumption DC 5 V: 9.79 W: 50 BTU...
Page 180: Limited Warranty
© Copyright 2021 ATEN® International Co., Ltd. Released: 2021-10-29 ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved. All other brand names and trademarks are the registered property of their respective owners.

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