Troubleshooting; Overview - ATEN KM0932 User Manual

Troubleshooting

Overview

Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets.
In addition, updating the product's firmware may solve problems that have
been discovered and resolved since the prior version was released. If your
product is not running the latest firmware version, we strongly recommend that
you upgrade. See Firmware Upgrade, page 156, for upgrade details.
General
Problem
I can't use the KA9222 or
KA9272 Console Modules
with the KM0032 / KM0532
/ KM0932.
The KVM console monitor
does not display and there
is no response to keyboard
and mouse input.
There are display problems
on the monitor connected to
the Console Module.
I can't use the KA7230/
KA7230S and KA7240/
KA7240S Console Modules
to login to the KM0032 /
KM0532 / KM0932.
I can't use an Ethernet hub
to connect the console
modules and KVM adapter
cables to the KM0032 /
KM0532 / KM0932.
The password for the
default super administrator
account needs to be reset.
I upgrading the firmware,
but some of the modules
were not upgraded
successfully.
The KM0032 / KM0532 / KM0932 does not support these
two console modules. Instead, use the KA7230/
KA7230S, and KA7240/KA7240S Console Modules with
the KM0032 / KM0532 / KM0932.
1. Verify that all cables are securely connected and in
good condition, including those of the console mod-
ules, KVM adapter cables, and Cat 5e or Cat 6 cable.
2. Upgrade the firmware for the KVM adapter cables.
1. Make sure that the console monitor is properly
grounded.
2. Use the grounding terminal on the Console Module to
properly ground the Console Module.
1. Verify that the username and password are correct. If
after verifying that the username and password are
correct you still cannot login, then follow Step 2.
2. Upgrade the firmware version of the console mod-
ules.
Although Cat 5e or Cat 6 cable is used to connect the
console modules and KVM adapter cables to the
KM0032 / KM0532 / KM0932, it does not support the
Ethernet protocol; thus, you cannot use an Ethernet hub
to connect them.
See Restoring Factory Default Settings, page 196
See Firmware Upgrade, page 156.
Solution
Appendix
183