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Symptom
Cannot download the log list.
Images are not displayed or
not refreshed smoothly.
No indicator lights.
H.264 images are not
displayed.
Cause/solution
•
Download of files using Internet Explorer may be
disabled.
Click "Internet Options..." on the [Tools] menu of
Internet Explorer, and [Security] tab. Then, click the
[Custom level...] button to open the "Security
Settings" window. Under "Downloads", select
"Enable" for "Automatic prompting for file
downloads" (except Internet Explorer 9, Internet
Explorer 10, Internet Explorer 11). Click the [OK]
button. The warning window will be displayed. Click
the [Yes] button.
After changing the settings, close the web browser,
and then access the camera again.
•
Delete temporary Internet files as follows.
1.
Select "Internet Options..." under "Tools" on the
menu bar of Internet Explorer. The "Internet
Options" window will be displayed.
2.
Click the [Delete Files...] button in the
"Temporary Internet Files" section on the
[General] tab.
•
The firewall function of the anti-virus software may
be filtering the port of the camera.
Exclude the port number of the camera from the list
of the port numbers to be filtered by the anti-virus
software.
•
Is "Off" selected for "Indicator" on the "Basic" page?
Select "On" for "Indicator".
•
When "Network Camera View 4S" is deleted from a
PC on which both the viewer software "Network
Camera View 3" and "Network Camera View 4" are
installed, H.264 images will not be displayed.
In this case, delete "Network Camera View 3" from
the PC and then install "Network Camera View 4S".
23 Troubleshooting
Reference pages
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53
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Operating Instructions
227
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