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23 Troubleshooting
Symptom
Images cannot be saved on
the SD memory card.
Failed to write/read data on
the SD memory card.
Live indicator lights red.
Cannot transmit audio to the
camera.
Audio is not output from other
products such as a network
disk recorder or PC software
package.
The alarm occurrence
indication button, the [AUX]
buttons and the SD recording
status indicator on the "Live"
page do not display the
current status in real time.
No image is displayed on the
"Live" page.
Shortcut icon of the camera is
not displayed on "Network" of
the PC.
226
Operating Instructions
Cause/solution
•
Is the SD memory card inserted correctly?
Check if the SD memory card is inserted correctly.
•
Is the SD memory card formatted?
Format the SD memory card.
•
Isn't the write protect switch set to "LOCK"?
When the write protect switch is set to "LOCK",
available size/total size indication of the SD memory
card to be displayed on "Remaining capacity" of the
[SD memory card] tab will be "********KB/
********KB".
•
Is "--------KB/--------KB" displayed on "Remaining
capacity" of the [SD memory card] tab?
Format the SD memory card.
•
Is any recognition error received when the "Diag." of
"E-mail notification" or "Panasonic alarm protocol" is
used?
Format the SD memory card.
•
Isn't the SD memory card out of order?
There are limited times to overwrite on an SD
memory card. When frequently overwritten, it may
be at the end of product life. It is recommended to
replace the SD memory card.
•
Are the microphone and the speaker connected
correctly and firmly?
Confirm that they are connected correctly and firmly.
•
Is the viewer software installed on the PC?
Confirm that the viewer software "Network Camera
View 4S" is installed.
•
Some of the products such as a network disk
recorder or PC software package may not support
"G.711". Set the audio encoding format of the
products to "G.726 (32 kbps)."
•
Is the viewer software installed on the PC?
Confirm that the viewer software "Network Camera
View 4S" is installed.
•
Is "Real time" selected for "Alarm status update
mode"?
•
Press the [F5] key on the keyboard of the PC or click
the [Live] button.
•
Is the Windows component of UPnP added?
Add the component to the PC in use.
Reference pages
Installation Guide
66
-
66
66
149
151
-
Installation Guide
3
129
3
53
9
170
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