Panasonic WV-SW598APJ Operating Instructions Manual page 223

Symptom
The following message is
displayed when you gain
access via the web browser:
"The viewer software is not
installed. Installation of the
viewer software will start."
You have pressed the [OK]
button to install the viewer
software, but a "Install the
viewer software." message is
displayed and installation
does not start.
The "Install the viewer
software." message is
displayed on the blue screen,
and live images are not
displayed.
The following message is
displayed when you gain
access via the web browser:
"The viewer software is not
installed. Installation of the
viewer software will start."
You have pressed the [OK]
button to install the viewer
software, but a "Install the
viewer software." message is
displayed and installation
does not start.
No image is displayed.
Cause/solution
•
Is ActiveX filtering, a function of Internet Explorer 9
and later versions, enabled in Internet Explorer?
Disable ActiveX filtering before installing the viewer
software on the PC.
How to disable ActiveX filtering:
Clear the [ActiveX Filtering] check box in [Tools].
The check mark on the extreme left is not displayed
if ActiveX filtering has already been disabled.
•
Does the PC have the viewer software installed?
Install the viewer software from the provided
CD-ROM, with administrator rights.
•
Is ActiveX filtering, a function of Internet Explorer 9
and later versions, enabled in Internet Explorer?
Disable ActiveX filtering before installing the viewer
software on the PC.
How to disable ActiveX filtering:
Clear the [ActiveX Filtering] check box in [Tools].
The check mark on the extreme left is not displayed
if ActiveX filtering has already been disabled.
•
Is the viewer software installed on the PC?
Install the viewer software on a PC.
•
Is the cellular phone in use support the 320´240 or
640´480 resolution? Or is the image data size too
big to display images on the cellular phone?
Refer to the manuals provided with the cellular
phone in use for the restrictions of image data sizes.
23 Troubleshooting
Reference pages
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3
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Operating Instructions 223