Collecting Traceroute Information - Fortinet FortiFone FON 80 Series User Manual

Troubleshooting

Collecting traceroute information

You can collect traceroute information to identify connectivity issues with your FON-x80/x80B series IP phone. The
traceroute information includes the path that the connection is taking from the local network to the public internet.
Before you begin
Make sure to use a web browser from the list available in
l
To access the web GUI of the phone, you need to know the administrator password. The default is 23646. The
l
FortiVoice administrator can change this password on the phone system in Phone System > Profile > Phone.
To collect traceroute information
1. Determine the IP address of your FON-x80/x80B series IP phone:
a. Press the
Status is automatically selected.
b. Press the Enter soft key.
c. Take note of the IP address.
2. On your computer, start a web browser and enter:
https://<ip_address>
Where <ip_address> is the IP address of the FON-x80/x80B series IP phone.
3. The web browser displays a Warning: Potential Security Risk Ahead message, accept the risk by clicking
Advanced, and then clicking Accept the Risk and Continue.
4. In Name, enter admin.
5. In Password, enter the administrator password.
6. If you want the portal to remember your login credentials and use them the next time you log in, click Remember
me.
7. Click Log In.
8. Click Tool.
FortiFone FON-x80/x80B Series 3.0.19 User Guide
Fortinet Inc.
button.
Recommended web browser versions on page 41.
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