Fortinet FON-480 User Manual
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Fortinet FON-480 User Manual

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Fortinet - FON-480 User Guide
Version 3.0.2

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Summary of Contents for Fortinet FON-480

  • Page 1 Fortinet - FON-480 User Guide Version 3.0.2...
  • Page 2 FORTINET VIDEO GUIDE https://video.fortinet.com FORTINET BLOG https://blog.fortinet.com CUSTOMER SERVICE & SUPPORT https://support.fortinet.com FORTINET TRAINING & CERTIFICATION PROGRAM https://www.fortinet.com/support-and-training/training.html NSE INSTITUTE https://training.fortinet.com FORTIGUARD CENTER https://fortiguard.com/ END USER LICENSE AGREEMENT https://www.fortinet.com/doc/legal/EULA.pdf FEEDBACK techdoc@fortinet.com Email: October 16, 2020 Fortinet 3.0.2 FON-480 User Guide 00-400-000000-20181031...

  • Page 3: Table Of Contents

    Entering values with the dial pad and softkeys Configuration Overview Status General Call handling Network Phone Accessory Account History Contact Personal Directory Setting General Feature Accessory Programmable key Network IP Mode LLDP VLAN setting Provisioning Feature Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.
  • Page 4 Dialing an outside number Dialing a number from the History Dialing a Contact Call features Redialing Hold Mute Attended transfer Blind transfer 3-Party conference Call waiting Text message Voicemail Ending a call Troubleshooting Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 5: Introduction

    Introduction Introduction This user guide includes information about configuring and using your FON-480 IP phone. This section contains the following topics Phone features Phone buttons Programmable keys Display layout Phone features 4.3" color display Dedicated feature keys 18 programmable keys...

  • Page 6: Phone Buttons

    Press to return to the idle screen when in menu.. Programmable keys — can be configured for a variety of functions such as appearances for extensions/park/lines. Consult the FortiVoice Administration Guide for more information on programmable keys. Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 7: Programmable Keys

    Solid green Line is idle. Slow flashing green Line is ringing. Solid red Line is in use. Slow flashing red Line is not registered with FortiVoice. Slow flashing yellow Line is on hold. Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 8: Park Appearance

    The title bar displays status information, such as the extension display name and notifications for the phone status. The following table details the status icons that may be seen: Icon Description Bluetooth audio mode Network disconnected Call Forward enabled Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 9: Scroll List

    OK , the phone will display the History > Missed screen). the missed call notification and press The bottom line shows choices associated with the four context-sensitive softkeys located just below the display. Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.
  • Page 10 Access call history stored on the phone. Contact Access contacts stored on the phone as well as the company directory. Toggles Do Not Disturb on and off. Menu Accesses the phone menu. Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 11: Installation

    1. Line the posts on the top of the base up with the holes on the back of the phone, depending on the level of tilt you prefer. 2. Slide sideways into place until secure. Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.
  • Page 12 Installation Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 13: Connecting The Phone

    Provisioning Server (the FortiVoice) in order to obtain registration information: 1. On the phone, press the Menu button. 2. Select Setting > Provisioning . 3. Enter the password as 23646. 4. Select Static Server. Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.
  • Page 14 Connecting the phone 5. Set the Static Server as the public IP Address or FQDN of the FortiVoice. 6. Press OK and then reboot the phone. Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 15: Personalizing Your Phone

    To enter a space, press # on the dial pad while the mode softkey is set to Prior to saving an entry, you may discard changes by pressing the Back softkey to move to the previous menu. Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 16: Configuration Overview

    The Status page includes information about the Network status, Phone status, Account status and TR069 status. General Displays the following information about the phone: IP address - Current IP address of the phone MAC - MAC address of the phone Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 17: Call Handling

    EHS Headset – Current state of the EHS (electronic hook switch) headset. USB Headset – Current state of connected USB headset. Account Displays the name, extension number and status of each SIP account on the phone. Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 18: History

    FortiVoice user portal, the phone will display the contacts here. Directory The directory section lists FortiVoice user entries such as extensions, groups, etc. To search for a contact: Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 19: Setting

    (only available if Mode is set to NTP). NTP Server 2 Manually enter a second NTP server to failover to that will control date and time (only available if Mode is set to NTP). Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.
  • Page 20 Voice Volume Adjust the volume heard when on a heandset, speaker, headset, bluetooth, or USB headset. Adjustments to the volume for mic gain on the handset and handsfree may also be configured here. Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 21: Feature

    Description Auto Answer Enable to have phone automatically answer incoming calls. Voicemail Key Configures what happens when the voicemail key is pressed: Call Voicemail - Places a call to the voicemail box. Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 22: Accessory

    1. Go to Setting > Accessory > Bluetooth . 2. Select the connected Bluetooth device. 3. Press Disconnect softkey. Programmable key Configure the programmable keys that are on the sides of the screen using the following settings: Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 23: Network

    The IP Mode will display the current IP mode of the phone (IPv4, IPv6). Selecting the IP mode configures: Item Description IP Mode Select between DHCP (default) and Static. IP Address (Static setting) Configure IP address. Subnet Mask (Static setting) Configure subnet mask. Default Gateway (Static setting) Configure default gateway. Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 24: Lldp

    2. Enter the FortiVoice IP address or FQDN as the Static Server. 3. Press OK softkey. 4. Reboot phone. The administrator password is required to configure the provisioning server. The default password is ‘23646’. Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 25: Feature

    Item Description Reboot Reboot phone. Factory Defaults Restore phone to factory default configuration. Request Configuration Request configuration file from provisioning server. Diagnostic Report Run a diagnostic report on account and network settings. Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 26: App

    The visual voicemail section displays voice messages in their respective folders, as stored on the FortiVoice. The available folders are All, Urgent, New and Old. Playing a voicemail message To play a voicemail message: Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.
  • Page 27 Places selected voicemail message in the New folder. Remove All From This Number Deletes all voicemail messages left by the same number from all folders. Delete All Deletes all voicemail messages from all folders. Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 28: Using Your Phone

    2. After about 4 seconds, the phone will dial the number. Optionally, press OK , the Dial softkey or # to place the call immediately. Dialing an outside number To dial an outside number Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 29: Dialing A Number From The History

    To place calls on hold press the held party will hear music, if configured to do so on the FortiVoice. To toggle between two calls, use the navigation keys and press the Answer or Resume softkey. Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 30: Mute

    When Call Waiting is enabled, the phone will present new calls to you while you are on a call. In order to use call waiting it will first need to be enabled in the FortiVoice interface. Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 31: Dnd

    To end a call you can do one of the following: End softkey. Press the If you are using the handset, place it in the cradle. If you are on speakerphone, press If you are using a headset, press Fortinet 3.0.2 FON-480 User Guide Fortinet Technologies Inc.

  • Page 32: Troubleshooting

    2. On the Extension page of the FortiVoice interface, ensure the MAC address is correctly entered and the Phone Type is FON-480. Save your configuration and reboot the phone. 3. If phone is configured as an external extension, ensure the Provisioning server is correct under Menu >...
  • Page 33 Copyright© 2020 Fortinet, Inc. All rights reserved. Fortinet®, FortiGate®, FortiCare® and FortiGuard®, and certain other marks are registered trademarks of Fortinet, Inc., in the U.S. and other jurisdictions, and other Fortinet names herein may also be registered and/or common law trademarks of Fortinet. All other product or company names may be trademarks of their respective owners.

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