Fortinet FON-80 Series User Manual
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Fortinet FON-80 Series User Manual

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User Guide
FortiFone FON-x80 Series 3.0.9

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  • Page 1 User Guide FortiFone FON-x80 Series 3.0.9...
  • Page 2 FORTINET DOCUMENT LIBRARY https://docs.fortinet.com FORTINET VIDEO GUIDE https://video.fortinet.com FORTINET BLOG https://blog.fortinet.com CUSTOMER SERVICE & SUPPORT https://support.fortinet.com FORTINET TRAINING & CERTIFICATION PROGRAM https://www.fortinet.com/training-certification NSE INSTITUTE https://training.fortinet.com FORTIGUARD CENTER https://www.fortiguard.com END USER LICENSE AGREEMENT https://www.fortinet.com/doc/legal/EULA.pdf FEEDBACK Email: techdoc@fortinet.com September 10, 2021 FortiFone FON-x80 Series 3.0.9 User Guide...

  • Page 3: Table Of Contents

    Phone Account Accessory History Contact Personal Directory Setting General Feature Accessory Programmable key Network Provisioning Feature Tool Cloud Text message Visual voicemail Using your phone Receiving a call Placing a call FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.
  • Page 4 Dialing an outside number Dialing a number from the History Dialing a Contact Ending a call Call features Redialing Hold Mute Attended transfer Blind transfer Three-party conference Call waiting Text message Voicemail Troubleshooting FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 5: Change Log

    Change log Date Change description 2021-09-10 Initial release of the FortiFone FON-x80 Series 3.0.9 User Guide FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 6: Introduction

    Hold — places and retrieves calls on hold. Transfer — transfers calls to another extension or outside line. Conference — creates a conference call with another extension or outside line. Voicemail — accesses voicemail. FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 7: Programmable Keys

    Solid red Line is in use. Slow flashing red Line is not registered with FortiVoice. Solid yellow Do Not Disturb is enable on line. Slow flashing yellow Line is on hold. FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 8: Extension Appearance

    Display layout The display is designed to keep the user informed. The idle screen displays the extension name and number, time and date, as well as various status icons and notifications. FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 9: Title Bar

    Icon Description Bluetooth audio mode Network disconnected Call Forward enabled Auto Answer enabled Bluetooth headset connected Keypad locked Handset audio mode Speaker audio mode Headset audio mode Mute enabled FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 10: Scroll List

    Accesses call history stored on the phone. Contact Accesses contacts stored on the phone as well as the company directory. Toggles Do Not Disturb on and off. Menu Accesses the phone menu. FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 11: Personalizing Your Phone

    To enter a space, press # on the dial pad while the mode soft key is set to Prior to saving an entry, you may discard changes by pressing the Back soft key to move to the previous menu. FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 12: Configuration Overview

    App on page 24 Status The Status page includes the following tabs: General on page 13 Network on page 13 Phone on page 13 Account on page 13 Accessory on page 13 FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 13: General

    Bluetooth – Displays information for the currently connected Bluetooth device. EHS Headset – Current state of the EHS (electronic hook switch) headset. USB Headset – Current state of connected USB headset. FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 14: History

    To add or edit a personal contact, the phone system requires that you enter your extension voicemail PIN. To add a personal contact 1. Press the Add soft key. 2. Enter details about the contact. 3. Press the OK soft key. FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 15: Directory

    1. Press the Search soft key. 2. Enter part of a number or name to search for. 3. Press the OK soft key. Setting The Setting section contains various settings that control how the phone operates. FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 16: General

    Manually enter a second NTP server to failover to and will control the date and time (only available if Mode is set to NTP). DST Enabled Enable/disable daylight savings time for your region (only available if Mode is set to Manual). FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.
  • Page 17 Delayed Ring Select how long to delay the ring tone from being heard when receiving an incoming call. Voice volume Adjust the voice volume heard for the following devices: Handset Speaker Headset FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 18: Feature

    Configures what happens when the voicemail key is pressed: Call Voicemail - Places a call to the voicemail box. Display Visual VM - Opens visual voicemail, allowing the user to control voicemail from the phone (Default setting). FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 19: Accessory

    Select the programmable key to configure. Type Select the action to take when the key is pressed: None – nothing will happen when key is pressed. Park – ongoing call will be parked. FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 20: Network

    SIP Transport on page 21 IPv4 Configure the IPv4 settings: Item Description IP Mode Select between DHCP (default) and Static. When you set the IP Mode to Static, configure the following settings: FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.
  • Page 21 VLAN ID - Configure the VLAN ID with a value from 1 to 4094. VLAN Priority - Configure the VLAN Priority with a value from 0 to 7. SIP Transport Your SIP transport choices are: FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 22: Provisioning

    FortiVoice user portal. Conditional: The greeting that applies when you are either busy or unavailable. Selects the voicemail Greeting File. These recordings are configured within the FortiVoice user portal. FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 23: Tool

    Technical Support uses this tool to gather information. Start and stop a traffic capture with a computer that is on the same network as the phone. Cloud The Cloud section contains the following settings: FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 24: App

    To access the visual voicemail, the phone requires that you enter the voicemail PIN for your extension. The Visual Voicemail section displays voice messages in their respective folders, as stored on the FortiVoice unit. Available folders are All, Urgent, New, and Old. FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.
  • Page 25 Places the selected voicemail message in the New folder. Remove All From This Number Deletes all voicemail messages left by the same number from all folders. Delete All Deletes all voicemail messages from all folders. FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 26: Using Your Phone

    1. Dial the outgoing access code (for example: 9 or 0) if configured within the Fortivoice. 2. Dial the phone number. After about 4 seconds, the phone will dial the number. Optionally, press OK, the Dial soft key or # to place the call immediately. FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 27: Dialing A Number From The History

    To place calls on hold, press the Hold soft key. While a call is on hold you can answer or place other calls. The held party will hear music, if configured to do so on the FortiVoice. To toggle between two calls, use the navigation keys and press the Answer or Resume soft key. FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 28: Mute

    When Call Waiting is enabled, the phone will present new calls to you while you are on a call. In order to use call waiting, it will first need to be enabled in the FortiVoice interface. FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 29: Dnd

    2. Use the navigation keys to select the voicemail icon and press the OK button. 3. Press the Menu soft key. 4. Select App > Visual Voicemail. FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.

  • Page 30: Troubleshooting

    2. Make sure the phone is properly registered with the phone system. 3. If your phone is configured as an external extension, check the network connection and firewall settings at the phone system location. FortiFone FON-x80 Series 3.0.9 User Guide Fortinet Technologies Inc.
  • Page 31 Fortinet’s General Counsel, with a purchaser that expressly warrants that the identified product will perform according to certain expressly-identified performance metrics and, in such event, only the specific performance metrics expressly identified in such binding written contract shall be binding on Fortinet. For absolute clarity, any such warranty will be limited to performance in the same ideal conditions as in Fortinet’s internal lab tests.

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